Hardy Family Ford

Started out good, but the deal was rushed, and misinformed Jeff in the finance department pretty much took care of the whole deal start to finish. Jason the sales guy pretty much had an easy deal handed to him Jeff in the finance department pretty much took care of the whole deal start to finish. Jason the sales guy pretty much had an easy deal handed to him. Least he could have done was inform of all the options and capabilities of my brand new 50k dollar truck. I specifically asked him if it had Navigation, and was told it had turn by tun SYNC through my phone, which I dont recommend it's terrible. After looking through my owners manual it turns out that my vehicle is capable of Navigation I'm just missing the SD card with the maps downloaded on it. "A thousand dollar option" Really? I spent a lot of money for all the bells and whistles, do you really think I would want a bad xxx touch screen radio that only works to half of its abilities? It's to bad cause I definitely would have purchased the upgrade. I'm in the business as well in fact I purchase a lot of parts from family Ford, or at least I used to.... This level of customer service is unacceptable, Ill be taking my business to Auto Nation from this point forward. More

Awesome Service Jeff Short and Jason T. Made this one of the best experiences I have had purchasing a new truck. Very easy to work with and willing to work with you t Jeff Short and Jason T. Made this one of the best experiences I have had purchasing a new truck. Very easy to work with and willing to work with you to make sure you have a great experience at Hardy Ford. More

Great Experience Jeff Richter made buying my new Explorer a breeze. I could not believe how easy it was. I went to the dealership at 06:00 and by 08:15 I was in my new Jeff Richter made buying my new Explorer a breeze. I could not believe how easy it was. I went to the dealership at 06:00 and by 08:15 I was in my new vehicle. Also, Jeff Short in Finance made the transaction easy and quick. Thanks to you both so much. I really dreaded the process, but it was a GREAT experience... Carla Brock More

Quick and painless ;) I bought a focus about 2 weeks ago and couldnt be happier! Frank and team were very accommodating and most helpful. This was the 2nd car I bought new, I bought a focus about 2 weeks ago and couldnt be happier! Frank and team were very accommodating and most helpful. This was the 2nd car I bought new, and the experiences were like night n day; this being the better. Not only was I informed of all my cars gidgets, but I felt great the entire time. I highly recommend this team as they highly know what they are doing. I'll be back. More

Amazing experience My dealer, Edward Ramsey made my buying process incredibly easy and effortless. He was caring and made sure I got exactly what I wanted and I didn't f My dealer, Edward Ramsey made my buying process incredibly easy and effortless. He was caring and made sure I got exactly what I wanted and I didn't feel pressured or bombarded. He did a great job!! More

Love the truck but The experience with Billy and Jason was very good. Billy was helpful in narrowing down the truck package and Jason took over to help find what we wan The experience with Billy and Jason was very good. Billy was helpful in narrowing down the truck package and Jason took over to help find what we wanted. Jason searched and finally found what we wanted. They found what we wanted at another dealer and got it for us. However, I was very disappointed in the cleaning/detailing. The windows were smeared and transport glue was still on the truck as well as the windshield. Parts for the bed were still in the back floorboard and a bolt for something was left in the media hub on the console. The detail guys need to pay more attention to (Details) as I would rather wait another hour than have to return again to have it redone. Seemed to be rushed because they were fixing to be off than staying and ensuring that the vehicle was delivered flawless as far as cleanliness. Would have also waited to have the PDI done so the extra or uninstalled parts could have been addressed. I realize this may be an exception due to the truck being brought from elsewhere, however, I did return the next day (taking off from work early) to get it detailed and was not impressed. Because of our sales personnel being busy with other customers, we were not given a walk through on the features of the truck. However, we used the owners manual and spent 1 and 1/2 hours in the driveway setting all the bells and whistles to our phones, memory settings etc... The truck is fully loaded minus only one option (360) camera. I recommend having a few more sales people to be available for this whether you purchase a car at 0900 or at 1700. Just a thought as if it is busy you should still cater to the customer needs and questions even after you have been paid. Still waiting on an appointment to get a trim piece replaced and front windows tinted, and the spray in bedliner done. purchase date was sep 12th and delivery was the 15th. Will rewrite the review once all is completed. More

No pressure...informative sale...easy! F 150 sale was easy. Selection is excellent with great variety of packages. Sales associate was knowlwdgeable and attentive, but not pushy! Dealers F 150 sale was easy. Selection is excellent with great variety of packages. Sales associate was knowlwdgeable and attentive, but not pushy! Dealership has consistently been easy to work with new and used. Jerome and Victor are both good to work with. Jerome in used and Victor with new! More

Custom F-150 We were looking for very specific options for our new 2015 F-150 to get the optimal towing capacity we required. Sabrine responded to our initial Inte We were looking for very specific options for our new 2015 F-150 to get the optimal towing capacity we required. Sabrine responded to our initial Internet inquiry and after finding no models in stock anywhere in the Southeast, suggested we consider ordering exactly what we wanted. After specifying all the specific options, colors, packages, etc. we were provided promptly with a very reasonable quote (I did plenty of research through CarQuotes.com, Edmunds.com, etc.). Jason Tramonte took over the sales transaction process and was extremely competent, friendly and knowledgeable in guiding us through the order process. This morning we finalized the deal and took delivery of our new F-150 and again were extremely pleased to deal with both Jason and the Finance Manager, Ron Herndon. No games, no pressure, no bait and switch tactics. So glad we decided to contact Hardy Ford and highly recommend them for any prospective Ford buyers. More

LOVE OUR TRUCK!! We were very pleased with the attention we were given by Jason Tramonte during the purchase of our new FORD F150. I had spoken with him on the phone We were very pleased with the attention we were given by Jason Tramonte during the purchase of our new FORD F150. I had spoken with him on the phone as well as at the dealership and he was more than willing to assist us and answer any questions we had. If we are in the market for another truck, Jason and HARDY FORD will be at the top of our list!! More

Bill Mays We were looking for a new SUV and my husband wanted to look at the Explorers. When he came to the dealership on Wednesday afternoon he met Bill Mays. We were looking for a new SUV and my husband wanted to look at the Explorers. When he came to the dealership on Wednesday afternoon he met Bill Mays. When I got off work we went back and met with Bill again and drove home in our new SUV. We have had it for two weeks and love it!! Bill was a pleasure to deal with and we would highly recommend him and the dealership. More