Harper Acura - Service Center

First Class Service Dept. & Staff I have been servicing my Acuras at Harper for over 20 years. Their consistent quality work performed and great customer service is outstanding, and a I have been servicing my Acuras at Harper for over 20 years. Their consistent quality work performed and great customer service is outstanding, and always has been. All of their staff are top shelf. Keep up the excellent work! More

Car was serviced extremely quickly. Additional problem was diagnosed accurately. Car was cleaned extremely well and follow up was good. I am very satisfied with the service. was diagnosed accurately. Car was cleaned extremely well and follow up was good. I am very satisfied with the service. More

Super Service Thanks for a nice job always.............but I don’t want to write a book!....hope you have a Merry Christmas and a happy New Year!....you need to cha Thanks for a nice job always.............but I don’t want to write a book!....hope you have a Merry Christmas and a happy New Year!....you need to change this requirement if you want me to review again. More

I would highly recommend a Harper dealership! top notch customer service, Kind and attentive to all my concerns. Steve has gone above and beyond to take care of things. customer service, Kind and attentive to all my concerns. Steve has gone above and beyond to take care of things. More

Great experience. The infotainment center intermittently would go off, stay off, then come back on. The service team diagnosed it as a cable and replaced it. System now works fine. Thanks to Patrick and would go off, stay off, then come back on. The service team diagnosed it as a cable and replaced it. System now works fine. Thanks to Patrick and the team!!! More

Harper’s People are Top Notch Richard, Patrick, and Arless in the Service Department are just great people. When you hire great folks you do great business. Been coming to them f Richard, Patrick, and Arless in the Service Department are just great people. When you hire great folks you do great business. Been coming to them for 15 years, the level of sincere genuine care has stayed at the same level as my first visit. This is a large reason why I have bought two new cars from them this year. But, on top of their top notch Service Team, the Sales Team has not disappointed. Adam and Ricky have made it a truly enjoyable experience. The best compliment I can give to all of Harper Acura’s Team is that I look forward to seeing them. Thanks again for all you have done for me and my family, and all your other clients. More

Dedicated, Experienced and Compassionate Service Department Once again, I want express my deep appreciation to my Service Consultant Patrick Roberts. I brought my car into the shop with several strange and ann Once again, I want express my deep appreciation to my Service Consultant Patrick Roberts. I brought my car into the shop with several strange and annoying noises. The initial assessment was replacement of my transmission and wheel bearings - a very costly fix. I authorized both The next day I received a call from Patrick. He had been reviewing my case and asked the Shop Foreman, Jeff Oliver, to conduct a more in-depth analysis. Fortunately they discovered that a transmission replacement was not required. I am so appreciative that both Patrick and Jeff took the time to re-evaluate the initial conclusion and save me so much money. When I picked up my car, Patrick and Jeff both met with me to discuss my car and to assure me that my transmission would continue on. While there I learned that my Lexus had died and would require an entire new engine They offered to hook me up with someone in sales to assist me in selecting a new vehicle with warranty if I wanted to replace my Lexus. Because of the trust I have built up with Patrick, I know that I can trust them to lead me to a new car as well. More

service It was great service once again. Everyone was very friendly and explained the service performed. Helpful in scheduling and providing a loaner while s It was great service once again. Everyone was very friendly and explained the service performed. Helpful in scheduling and providing a loaner while service was being done. More

Great service Harper Acura has a reputable name in Knoxville Tennessee. I purchased my MDX there , and took it in for the first time for an oil change. It doesn't t Harper Acura has a reputable name in Knoxville Tennessee. I purchased my MDX there , and took it in for the first time for an oil change. It doesn't take long to see why they have such a great reputation. Great customer service, friendly staff, he went over my inspection and explained to me my current conditions, and recommendations. Very knowledgeable. More

Clear explanations Service department personnel are always friendly and clearly explain the needs of that particular mileage service with options and time suggested - no Service department personnel are always friendly and clearly explain the needs of that particular mileage service with options and time suggested - no pressure. Would recommend. More