Harper Acura - Service Center

Very very very pleased customer! Having recently moved to Tennessee I was nervous to take my car to a new dealership. I was so pleasantly surprised at how attentive, courteous and he Having recently moved to Tennessee I was nervous to take my car to a new dealership. I was so pleasantly surprised at how attentive, courteous and helpful everyone was at Harper Acura. Patrick was wonderful! My car was in for a recall & Patrick assured me that if any work was required it would be taken care of. Luckily my car was fine - Patrick kept me informed every step of the way. So helpful. My car was ready within the hour & came back to me cleaned & looking great. Overall I was so impressed with the how professional & pleasant everyone was & how clean and attractive the dealership looked. Thank you! More

Best dealership ever. The people were excellent to work with and went out of their way to solve my car problems. Will always bring my car there. Thank u Gloria with and went out of their way to solve my car problems. Will always bring my car there. Thank u Gloria More

Best Dealership I’ve ever been to! There is so many things I praise this Harper on! From the moment you walk in you feel the sense of being taken care of. I’ve bought all my cars from d There is so many things I praise this Harper on! From the moment you walk in you feel the sense of being taken care of. I’ve bought all my cars from different dealerships and this one is by far the best one and the only one I actually want to be at. The atmosphere is clean and elegant, the service overly exceeds my expectations every time. I love the fact that they office loaner cars for the day if you make an appointment. It allows you to truly make the most of your time especially when I can only get my vehicle serviced on my days off from work and college. Steven was an amazing guy who spoke to you in such a great tone and helped me make decisions on when to replace things as well as gave me the prices I needed. More

these guys are great! Perfect. Friendly, helpful, efficient in every way. They went the extra mile to answer my questions and fix my concerns. These guys are the very best Perfect. Friendly, helpful, efficient in every way. They went the extra mile to answer my questions and fix my concerns. These guys are the very best. More

New Tire My wife hit something in the road and cut the tire making it unrepairable. Harper got the new one on and back on the road in an hour!! Thank you! My wife hit something in the road and cut the tire making it unrepairable. Harper got the new one on and back on the road in an hour!! Thank you! More

The Usual Experience My wife has a 2017 RDX which we love and have had for 2 years. Before that she has a TLX from Harper as well. I'm the one that sets up the service a My wife has a 2017 RDX which we love and have had for 2 years. Before that she has a TLX from Harper as well. I'm the one that sets up the service and I have never failed to be completely satisfied with the Harper experience. First class, everything has been right for 5 years and the car is washed by hand. Thank you guys for always taking care of our cars!! More

Nice experience I took my Acura MDX in for an oil change and a few over things to be checked out. The staff could not have been nicer. They put a filter in behind the I took my Acura MDX in for an oil change and a few over things to be checked out. The staff could not have been nicer. They put a filter in behind the glove box and forgot to reattach it. Went back the following day and it was taken care of. I was so appreciative. The guys were very apologetic. I'm a female on my own and have to rely on these people to help me out with my car. I always have a good experience when dealing with Harper Acura. More

Oil consumption test and repair I was notified by mail that our 2010 MDX was included in a possible oil consumption issue identified in the 3.7 litre engines. The test process was si I was notified by mail that our 2010 MDX was included in a possible oil consumption issue identified in the 3.7 litre engines. The test process was simple. Steve and Jeff did it right and communicated clearly each step of the way. At the end of the test I was told our MDX qualified for a rather involved service. A $4,000 job taking 2-3 days for zero cash. Just to be clear, Our beloved MDX has over 130,000 miles on the clock and Acura contacts us and says regardless of miles and age we will correct it. Well the very next week I had an appointment, my wife dropped her MDX off and she was given a brand new MDX as a loaner while hers was repaired. Two and a half days later I picked the old girl up. New Pistons and rings with fresh oil of course....ZERO DOLLARS! I own three Acura’s currently and I will never buy anything else and all will be from Harper. More

RDX 2019 Serviced Timely advice on air and cabin filters while getting oil change and tires rotated. Great waiting room with refreshments and television. Plus chance Timely advice on air and cabin filters while getting oil change and tires rotated. Great waiting room with refreshments and television. Plus chance to view new 2020 models. More

Extraordinary experience! It's hard to find an extraordinary customer experience in any establishment, especially for car service. You're going in for a problem and expect the It's hard to find an extraordinary customer experience in any establishment, especially for car service. You're going in for a problem and expect the worst without even having a conversation with anyone. Harper Acura defines what extraordinary experiences can be! I had a headlamp with water inside after purchasing the used car 2 days before. My husband warned me what to expect on the cost and I was not happy having a problem already with a used car purchase. But WOW! Harper Service department looked at the car and within 15 minutes told me the problem, how it would be fixed, and the car would be ready the next day - and the best news that they would repair at no charge since I had just purchased the car. And then it gets better, they offered a loaner car on the spot without me even asking or having to wait for a loaner to be returned. Harper has my service in the future - not just for servicing the Acura RDX I purchased but for future car leasing and car purchasing. Thank you Harper Acura, Robbi Stevens, and Arles Stinnett for an extraordinary experience!!!! More