Harper Acura - Service Center

Quality from purchase to service We purchased our 2015 MDX through Harper a little over a year ago. We originally were going to Atlanta in hopes of a better deal/selection, but after We purchased our 2015 MDX through Harper a little over a year ago. We originally were going to Atlanta in hopes of a better deal/selection, but after getting a bit of a run around we decided to give a local dealer a chance. They got us the vehicle we wanted for a good price and even handled a minor glass issue for us at no charge. Since the purchase, we've brought the MDX in a few times for service and they've been very proactive getting things covered under warranty and just in general doing a good job. We have been very satisfied with the service we have received from Harper both during the sale and servicing the vehicle. More

2019 RDX Computer reboot on our 2019 RDX leased from Harper Acura. While Richard was test driving the reboot to ensure quality of fix. A rock cracked windshi Computer reboot on our 2019 RDX leased from Harper Acura. While Richard was test driving the reboot to ensure quality of fix. A rock cracked windshield and they called and explained issue and ask if we minded keeping MDX loaner an additional two days while they replaced windshield and reset focus for sensors and camera. Very professional workmanship we are very pleased. More

Excellent service and treatment Recent service on my 2013 Acura TL was excellent and on time. Treatment by the coordinators has always been extremely courteous. They go out of their Recent service on my 2013 Acura TL was excellent and on time. Treatment by the coordinators has always been extremely courteous. They go out of their way to please the customer. More

Fuel pump recall Harper Acura Service Department is excellent. I got a recall notice from Acura that involved my fuel pump. I called the service department at Harper A Harper Acura Service Department is excellent. I got a recall notice from Acura that involved my fuel pump. I called the service department at Harper Acura and got an appointment that was convenient to me. When I went in, I was promptly greeted. The servicing only took about 15 minutes, and included a multi point inspection of the whole vehicle. If my Acura needs service, I always take it into Harper Acura. More

Never a bad day! Incredibly, these guys are never off of their game. At this point, I trust them implicitly with every recommendation they make. They never over sel Incredibly, these guys are never off of their game. At this point, I trust them implicitly with every recommendation they make. They never over sell, (in fact they talked me out of a set of tires) They said my tires still have plenty of life in them and they would be glad to take care of it later. Who does that? These guys! Thank you Richard, Steve, Arless, and Tony! You guys are the best! More

Scheduling was very efficient and comprehensive I was very pleased with the timeliness and thoroughness of the process. They gave me a loaner car which made the scheduling of the service very conve I was very pleased with the timeliness and thoroughness of the process. They gave me a loaner car which made the scheduling of the service very convenient. I was impressed to find that they checked for any recalls or software upgrades and simply planned to include that during the service appointment even though that was not the reason for the appointment. Well done! More

Excellent service department . The staff is very courteous and listens to your problem(s). Likewise the staff will keep you informed of the status of your vehicle being servic . The staff is very courteous and listens to your problem(s). Likewise the staff will keep you informed of the status of your vehicle being serviced or repaired. More

The Best I depend on these guys to keep my 2008 Acura in good shape and they have never let me down....they go out of their way to make me feel as if I am the I depend on these guys to keep my 2008 Acura in good shape and they have never let me down....they go out of their way to make me feel as if I am the most important person there. Highly recommended! More

Excellent service (from a dog lover) I bought my car at another dealer, and just moved to the Knoxville area, so this was my first experience with Harper Acura. They did a great job with I bought my car at another dealer, and just moved to the Knoxville area, so this was my first experience with Harper Acura. They did a great job with the scheduled maintenance and diagnosed and fixed another problem. I know that part of the service Acura provides is a complementary car wash. In my past dealings with Acura (I've had an MDX since 2008), the complementary car wash never included cleaning the insides of windshields, so I thought nothing of it. My 11-year-old dog Clyde died in July of 2018. Since he died, I have left his nose prints on the inside of the rear windshield of my car. Every time I looked in the rearview mirror, I saw those smudges and it reminded me of him. Harper Acura did such a good job that his nose prints are now gone. I don't know if I was ready for that to happen but I appreciate the thoroughness of the job - and maybe giving me the push I needed. Thank you Harper Acura! More

Best place in East Tennessee! The service team here has no comps they are absolutely the best. I’ll never go anywhere else! As we all know, auto service centers are all out to get The service team here has no comps they are absolutely the best. I’ll never go anywhere else! As we all know, auto service centers are all out to get us. Not these guys! They treat my car as if they owned it themselves! More