Harper Acura - Service Center

Superior Service Harper Acura has been servicing my vehicles since their inception. This includes 8 different vehicles over the last 25 years. Since I am an engineer Harper Acura has been servicing my vehicles since their inception. This includes 8 different vehicles over the last 25 years. Since I am an engineer, I know the importance of maintaining your vehicle and I am very fussy who services mine. Over the years I have owned a few other luxury brands here in Knoxville and I have never been satisfied with their service departments. For all these years, Harper Acura has provided consistently outstanding service and I continue to buy Acura's because of the service department. They (1) are easy to get any appointment with, (2) are easy and quick to check in with, (3) provide a nice loaner vehicle, (4) service my vehicles correctly and with integrity (5) have them ready when they say they will, (6) always wash my car, (7) are extremely courteous and friendly, and (8) while not the cheapest in town, are reasonably priced (you get what you pay for). I have also had great service from the Parts Department over all these years. They are very knowledgeable, courteous, and get needed parts quickly. Richard Tompa (Service Manager) and his service team always do a great job servicing my vehicles or even providing information to me when I choose do so some of my own maintenance. More

Attention to detail and amazing customer service Harper Acura has taken care of my AcuraTL as long as I've owned. The service people are knowledgeable more than most I've dealt with. Phil who assiste Harper Acura has taken care of my AcuraTL as long as I've owned. The service people are knowledgeable more than most I've dealt with. Phil who assisted me this time, worked previously in the garage and knows the cars inside and out. In the past, I brought my car in when it was stalling. No lights were coming on and no error codes showed up, yet Phil and the garage were able to track the problem down and fix it. This past visit, I left a briefcase in the backseat of my loaner. Phil tracked down the customer who had the loaner and got my briefcase back. Once again, they went above and beyond. More

Great People! Everyone here is always nice. Genuinely too! They never judge by race, religion, appearance etc. Very nice. I can't wait to purchase my SUV Everyone here is always nice. Genuinely too! They never judge by race, religion, appearance etc. Very nice. I can't wait to purchase my SUV More

Great customer service Very welcoming, always a pleasure to drop my car off to be serviced. They keep ypu updated the entire process on what they find and are doing. Very welcoming, always a pleasure to drop my car off to be serviced. They keep ypu updated the entire process on what they find and are doing. More

MDX Oil Change Came in for an oil change received a complimentary car wash. Oil change was fast, the car wash did take just a little bit longer. Overall, I was wel Came in for an oil change received a complimentary car wash. Oil change was fast, the car wash did take just a little bit longer. Overall, I was well pleased. More

Great service I was in dealership for airbag recall and vibration diagnostic. Thanks for your service and problem diagnostic, excellent customer service.Indefinite I was in dealership for airbag recall and vibration diagnostic. Thanks for your service and problem diagnostic, excellent customer service.Indefinitely will come back for maintenance service More

Great Service Experience Another great experience with the Service Department when I took my 2015 RDX for service. I can always depend on them to help me take care of my RDX. Another great experience with the Service Department when I took my 2015 RDX for service. I can always depend on them to help me take care of my RDX. I love the fact that a loaner is available for my use every time that I make my service appointment. Although, their customer lounge is nice, I prefer to run errands while I wait for my vehicle to be serviced. I appreciate the phone calls from the service staff if they have questions or need approval before replacing wipers, air filters, etc.--no surprises when it's time to pay for service! I also appreciate the complimentary car wash--a great perk to using their service department. More

My experience was very good. Everything was done as asked. They contacted me with questions and had everything finished when I returned. I wish they would vacume the inside next t Everything was done as asked. They contacted me with questions and had everything finished when I returned. I wish they would vacume the inside next time. More

Always a good experience I took my 2011 MDX for regular B1 service. I really like the accelerated service that lets you come without an appointment. My experience was good a I took my 2011 MDX for regular B1 service. I really like the accelerated service that lets you come without an appointment. My experience was good as always. I appreciated them moving the TV out of the snack area so now I can read undisturbed. All personnel were very friendly and professional. More

5 Star Customer Service & Great Cars Too! My wife & I own a 2015 Acura MDX and a 2014 Acura RLX. Both vehicles were purchased @ Harper and they are serviced @ Harper. I do not give many revi My wife & I own a 2015 Acura MDX and a 2014 Acura RLX. Both vehicles were purchased @ Harper and they are serviced @ Harper. I do not give many reviews and I am not easily impressed, but when we are ready to buy again it will be at Harper. More