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Harper Acura - Service Center

Knoxville, TN

5.0
449 Reviews

449 Reviews of Harper Acura - Service Center

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October 26, 2023

Excellent customer service. Steve Matz is A-1!! Very nice waiting room with snacks. Will definitely recommend Harper Acura to friends and family. More

by mtrentham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tompa
Report | Print
Oct 27, 2023 -

Harper Acura responded

We're glad to know you had a great experience with Steve at Harper Acura! We appreciate your recommendation and look forward to serving any of your friends or family in the future. Enjoy those snacks next time you visit us!

September 29, 2023

All good no car wash today however. And $5 shop supplies is a mystery charge More

by ballrollin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tompa
Report | Print
September 25, 2023

Excellent service ! ! They explained what needed to be done to my suv in detail. The work was well done . More

by Tupelobabe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim, Richard Tompa
Report | Print
Sep 25, 2023 -

Harper Acura responded

We're glad to know you found our service excellent and detailed at Harper Acura. Thanks for trusting us with your SUV, we appreciate the positive feedback!

September 18, 2023

Excellent service and the staff are exemplary and do a fantastic job! Great dealership experience. More

by Philjett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Matz
Report | Print
Sep 18, 2023 -

Harper Acura responded

Thank you for the review, Phil! We appreciate the kind feedback and hope to see you again at Harper Acura!

September 07, 2023

Excellent customer service . Always fast and efficient. Everyone is so friendly and makes you feel welcome . More

by lbmifflin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry
Report | Print
Sep 08, 2023 -

Harper Acura responded

Thanks for the positive feedback! We're glad to know you had a great experience with our team at Harper Acura.

July 31, 2023

I have used Harper dealership for the last 18 years. Very courteous and professional services, including customer service. Service is always done accurately and I always leave with a clean,well serviced More

by jhm62547
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Tompa
Report | Print
Aug 02, 2023 -

Harper Acura responded

We're delighted to know that you've been with us for 18 years at Harper Acura! It's great to see your satisfaction with our service and customer care. Thanks so much for the recommendation, we appreciate it!

July 12, 2023

Best Acura dealer we've had in TN. Service staff were professional, courteous and efficient, esp service writer Stephen. They took excellent care of us and our MDX. More

by mikecarolmckee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephen in Service
Report | Print
Jul 13, 2023 -

Harper Acura responded

Thank you so much for the kind words, Mike! We're glad that Stephen and the rest of our service team at Harper Acura provided a positive visit and took excellent care of you and your MDX. Your satisfaction is important to us, and we look forward to seeing you next time!

June 28, 2023

You will never find a better place. Everyone deals with you on both a personal and professional level. They care for your car like it’s their own. If you call to schedule service and pe More

by Preach
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Richard Tompa
Report | Print
Jun 28, 2023 -

Harper Acura responded

We are blushing! Thank you for sharing this glowing praise for the entire Harper Acura team and for giving Courtney and Richard a shout-out. It's an honor to work with fantastic customers like you — we look forward to your next visit!

June 24, 2023

Both my purchase and service experiences at Harper Acura have been excellent. Folks are nice, know their jobs, and are extremely customer focused. Definitely a change from my experiences at other dealership More

by nnmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim in Service Dept. , Richard Tompa, Jarred Henson
Report | Print
Jun 26, 2023 -

Harper Acura responded

Thanks for the great review! We're glad to hear that you had such positive experiences with our team at Harper Acura. We pride ourselves on providing excellent customer service. If there's anything else we can assist you with, just let us know. Have a wonderful day!

June 15, 2023

Great customer service! He explained what needed to be done. Also gave an accurate quote. It ended up being a little less than the actual quote. They also take care of th More

by Tnbonzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim , Richard Tompa
Report | Print
Jun 15, 2023 -

Harper Acura responded

We're elated that our team demonstrated our commitment to customer service with thorough communication, and that the price ended up being less than originally quoted! Safe travels, and thanks for choosing Harper Acura!

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