Harper Acura - Service Center

Great service I received great service. Everyone was courteous and friendly from the appt process, drop off and pick up. I really like the "curbside" drop off pro I received great service. Everyone was courteous and friendly from the appt process, drop off and pick up. I really like the "curbside" drop off process which saves me time. More

Excellent care I had a scheduled appointment (made on-line - very convenient) for an oil change. They were prompt in taking care of me. Also, received the multi-po I had a scheduled appointment (made on-line - very convenient) for an oil change. They were prompt in taking care of me. Also, received the multi-point inspection and complimentary car wash. This service department has never failed to be excellent in the 9 years that I have been going there. They are friendly and very attentive. More

An Unfortunate Service Outcome Bought my 2011 TSX Sport Wagon at this dealership and have had it serviced there consistently for the full 59283 miles on the odometer. Had an appoint Bought my 2011 TSX Sport Wagon at this dealership and have had it serviced there consistently for the full 59283 miles on the odometer. Had an appointment to have the transmission serviced and an oil change performed on June 13th. Service advisor wrote up the order confirming what was to be done. Previous oil/filter changes including OW20-5 full synthetic oil were $44.95 plus tax and fees. The current price is now $69.95 plus tax and fees. The explanation given for the increase is the dealership was being pressured by Acura to get its full synthetic pricing competitive with other dealerships. Simply because Acura says it dealerships MUST use synthetic oil does not make it the only quality option customers should have available. If Acura is convinced synthetic oil is the only option its customers will have, this customer will seek new service venues...and congratulations on the new dealer construction project. More

Schedule Maintenance We recently had a schedule maintenance done on or 2016 RDX and as usual, the service department people are always so friendly and that really makes my We recently had a schedule maintenance done on or 2016 RDX and as usual, the service department people are always so friendly and that really makes my wait a pleasant wait. They do not drag their feet, they get right down to business and the wait is never long. I give these guys a five star rating. More

Everything is great I always come here for my car services, everything here is so professional and friendly. I am so happy and fell peaceful after the service. Thank yo I always come here for my car services, everything here is so professional and friendly. I am so happy and fell peaceful after the service. Thank you Happer and everybody. More

Chris was a Star Chris was my service adviser, and he was very helpful and informative. He was a great representative of this dealership. I have come to appreciate... Chris was my service adviser, and he was very helpful and informative. He was a great representative of this dealership. I have come to appreciate... and expect good service at Harper Acura, and this visit was no exception. More

Efficient Staff were courteous and efficient. Pointed out that filters were marginal by showing me the filters and letting me choose whether I wanted to replace Staff were courteous and efficient. Pointed out that filters were marginal by showing me the filters and letting me choose whether I wanted to replace them. More

Always a great experience with service! The service personnel/staff are always pleasant to talk to. They're kind, professional, and respectful. Service on our vehicle was done on time as pro The service personnel/staff are always pleasant to talk to. They're kind, professional, and respectful. Service on our vehicle was done on time as promised. More

What a car dealership should be like. I have nothing but praise for this dealership. I have been treated like a king every visit so far. Everything from sales to service has been great. I have nothing but praise for this dealership. I have been treated like a king every visit so far. Everything from sales to service has been great. More

Review of service experience, May 16, 2017 The service was quick, the report easy to understand, the personnel so polite and accommodating that one could call them chivalrous! Hard to imagine a The service was quick, the report easy to understand, the personnel so polite and accommodating that one could call them chivalrous! Hard to imagine a better experience. More