Harper Acura - Service Center

Had to pay for a part that had been installed incorrectly My 2008 TL sounded like a diesel at idle after Harper's 105,000 mile service. Everyone in the service department said it sounded normal. 25,000 mi My 2008 TL sounded like a diesel at idle after Harper's 105,000 mile service. Everyone in the service department said it sounded normal. 25,000 miles later during a routine oil change, the tech said I had a noisy drive belt tensioner. Finally, someone admitted this was not a normal condition. After the service I looked through all my old Service Bulletins and discovered this was a known problem years earlier. Bulletin 08-031, February 17, 2011. Otherwise, I have always been impressed with Harper's service department. Will continue to return because except for this one disappointment, I would have given them 5-stars. More

Great Service! This dealership has consistently been a pleasure to go to for service! Not only are the personnel great to work with, but the vehicle comes back to y This dealership has consistently been a pleasure to go to for service! Not only are the personnel great to work with, but the vehicle comes back to you washed and beautiful. We wish all car service was as pleasant an experience. Richard, the service manager has always served not just our car, but us. We really appreciate doing business here. More

Very nice and helpful, did a quick job too. Even though i didn't buy my Acura from Harper,they were very quick, friendly and i thought they went out of their way to make sure i had a positive ex Even though i didn't buy my Acura from Harper,they were very quick, friendly and i thought they went out of their way to make sure i had a positive experience. More

Always fantastic service Always easy & professional I would definitely recommend Harper Acura or any Harper dealership. Even buying my car, years ago, was a breeze. They are Always easy & professional I would definitely recommend Harper Acura or any Harper dealership. Even buying my car, years ago, was a breeze. They are great. More

Excellent customer service I've been going to Harper Acura for over 5 years and I am continually impressed with their customer service and attention to detail. While they may n I've been going to Harper Acura for over 5 years and I am continually impressed with their customer service and attention to detail. While they may not be perfect, they have worked very hard to resolve my issues to my satisfaction. More

Engine noise Fuel pump replacement eliminated noise.Very satisfied with service and friendly atmosphere. Always friendly and fast service.Very concerned about our Fuel pump replacement eliminated noise.Very satisfied with service and friendly atmosphere. Always friendly and fast service.Very concerned about our needs.Attitude of employees shows concern of satisfying customer concerns. More

Wheel protection policy claim Experienced wheel damage from a curb on two psgr side wheels. I bought a wheel coverage policy when buying MDX, I called Harper, they handled everythi Experienced wheel damage from a curb on two psgr side wheels. I bought a wheel coverage policy when buying MDX, I called Harper, they handled everything, provided a loaner, company keyed repairs on time promised and repair was more than expected., like new. More

Service for recall As always, service was excellent and timely. Service associate was impressive and personable. I have always had praise for this service department. As always, service was excellent and timely. Service associate was impressive and personable. I have always had praise for this service department. I would always recommend this dealership to anyone. More

Outstanding Customer Service Service was outstanding as usual. Managers were professional and friendly. Car was ready as promised and the loaner car was provided to minimize impac Service was outstanding as usual. Managers were professional and friendly. Car was ready as promised and the loaner car was provided to minimize impact on customer. More

Great service! Had oil change and tire rotated with their accelerated service. Car was finished within the time specified. The Service department personnel were al Had oil change and tire rotated with their accelerated service. Car was finished within the time specified. The Service department personnel were all friendly and helpful. More