Harper Acura - Service Center

Excellent response to concerns I recently expressed dissatisfaction with service received on Black Friday in a survey from Harper. The service manager called me personally and apol I recently expressed dissatisfaction with service received on Black Friday in a survey from Harper. The service manager called me personally and apologized and set up an appointment for me to bring my Acura back in yesterday. He greeted me personally and took my car for a test drive. As a result of the drive, he thought the torque converter needed to be replaced. I left my car in the hands of Brad Laura (who also graciously apologized for the Black Friday service I received) and provided me with a loaner car because the torque converter replacement was to take two days. I got my car back today and Brad was very helpful. I want to express my thanks to everyone at Harper for the way they responded to my concerns and the way they worked to replace the torque converter in a quick and professional manner. More

Oil change Richard runs a first rate service dept. Would never consider buying a car from any other dealer , because of Rich and his service personnel. Rich Mar Richard runs a first rate service dept. Would never consider buying a car from any other dealer , because of Rich and his service personnel. Rich Markiewicz More

15K service Once again Harper Acura does an outstanding job. Made my appointment and came in and had a loaner ready to go as usual. Ray was great and made sure I Once again Harper Acura does an outstanding job. Made my appointment and came in and had a loaner ready to go as usual. Ray was great and made sure I was taken care of even when they got a bit behind, which wasn't a problem since I had a loaner! At checkout, Ray explained what they did and what they found. Highly recommend Harper for the professionalism and excellent customer service. Thanks Ray P. for making my rainy day brighter. Sharon D. More

And Yet Another wonderful experience I took my 2014 MDX in because there was moisture inside one of my headlights. They replaced with no questions asked and as always everyone I dealt wi I took my 2014 MDX in because there was moisture inside one of my headlights. They replaced with no questions asked and as always everyone I dealt with went above and beyond. Always a great experience. Keep it up Harper Acura! More

Express Oil Change I decided to try the express oil change service. I arrived around 2:00, no appointment, and was back on the road by 3:00. Same excellent service we al I decided to try the express oil change service. I arrived around 2:00, no appointment, and was back on the road by 3:00. Same excellent service we all expect and receive from Richard and his staff at Harper Acura. Thanks again, good job Kayla. More

Great Service!! I've always taken my Acura MDX to Harper Acura for service. Their customer service is extraordinary. The service reception area is clean. I am always I've always taken my Acura MDX to Harper Acura for service. Their customer service is extraordinary. The service reception area is clean. I am always greeted by name and they pride themselves in taking great care of their customers. I will buy another new car at Harper Acura solely due to the service I have received! More

Fast Service I took my Acura in for an oil change, Tire rotation and fluid top off. My car was returned to me washed and vacuumed in just over an hour. This is m I took my Acura in for an oil change, Tire rotation and fluid top off. My car was returned to me washed and vacuumed in just over an hour. This is my second Acura and I have always found the service department very helpful. The service manager, Richard Tompa and the other employees I had contact with were all very friendly and helpful. More

Express service I took my Acura TSX in for an oil change. The service was excellent Very professional & fast. Hardly a 40 minute wait. Good coffee too I took my Acura TSX in for an oil change. The service was excellent Very professional & fast. Hardly a 40 minute wait. Good coffee too More

Exceptional service Services on our 2008 Acura MDX were exceptional. They were efficient and on time. They also allowed me to drive a 2015 Acura MDX for a loaner vehicle. Services on our 2008 Acura MDX were exceptional. They were efficient and on time. They also allowed me to drive a 2015 Acura MDX for a loaner vehicle. More

Excellent service team I bought my 2006 TSX from Harper Acura and have had it serviced there ever since. The team lead by Richard Tompa is fantastic including service manage I bought my 2006 TSX from Harper Acura and have had it serviced there ever since. The team lead by Richard Tompa is fantastic including service manager Ray Panzera who took care of me at my most recent visit. Scheduling is easy, everybody is friendly and knowledgable, and what needs to be done is done right. I will be coming back as long as I own my car, and I highly recommend Harper Acura to all other Acura owners in the Knoxville TN area. More