Harper Acura - Service Center

Excellent! Excellent customer service. I can call and schedule a service for 7:30am and when I get there they have a car waiting for me. They help me transfer bo Excellent customer service. I can call and schedule a service for 7:30am and when I get there they have a car waiting for me. They help me transfer booster seats and get on my way to school quickly. R.J. Will text me and let me know when my car is ready. It's ALWAYS a pleasant experience. More

The service was great and I feel confident that it was done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent done to meet or exceed my expectations. I live in Kingsport, Tn which is 90-100 miles away. I chose to come to Harper Acura because of the excellent employees there, in particulary RJ Prusick. I was given a very nice loaner car and RJ delivered my vehicle to me personally at my home in a very timely manner. This type of personalized service is very hard to come by. I will recommend RJ and this dealership to everyone that I know. More

Our accura Loaner car was waiting for me in a warm garage! The car was new and clean and the service manager was very friendly. I had a great Great experience!!!!!!!!! garage! The car was new and clean and the service manager was very friendly. I had a great Great experience!!!!!!!!! More

I have always received excellent attention from all the service staff when I have had regular scheduled maintenance on my vehicle as well as any other time when a problem occurred that was not expected. service staff when I have had regular scheduled maintenance on my vehicle as well as any other time when a problem occurred that was not expected. More

I have given this review due to the professional treatment given me by Mark Cauthen. He has made me feel that I am a valued customer to the dealership. He has been receptive and more than willing to treatment given me by Mark Cauthen. He has made me feel that I am a valued customer to the dealership. He has been receptive and more than willing to solve any situation I have had. Excellent in customer care and service. More

Over the weekend someone hit my car with their truck tire which caused for large black markings on my car that I was unable to get off on my own. I called the dealership and spoke with R. Jay Prusik and he which caused for large black markings on my car that I was unable to get off on my own. I called the dealership and spoke with R. Jay Prusik and he was extremely helpful and told me to come in so that they could look at the damage and help me decide what my best options would be. When I arrived, he informed me that in a few days I would have the opportunity to drop off my car to get buffed and re-painted which was good news, but I was still a bit aggravated that I had black marks on my car, so he went over and beyond his job duties and used a special product and some serious elbow grease and removed most of the marks on my car. I was beyond happy and looking forward to bringing my car back to be completely fixed. A few days later I dropped off my car, which is always such an easy process, and that afternoon when I spoke with R. Jay he said that they were able to buff out the rest of the damage and my car was as good as new. When I proceeded to ask him how much it would cost me, he simply replied nothing at all. At that moment, I was completely taken aback because he could have easily charged me for the time and effort that it took for them to work on my car, but he insisted that it was no big deal and that Harper Acura would be happy to absorb the cost this time. It is so wonderful to know that there are still wonderful employees and companies that believe in doing good for others. I have told so many people in the past 24 hours just how fantastic R. Jay was to work with and how easy and stress free it has been to work with Harper Acura and I am certain that I will continue to pass the word along about the outstanding customer service. I am thankful that R. Jay turned my stressful situation into a wonderful experience. Sincerely, Rachael Ellis More

  I have a 2003 Acura MDX.  When I started   I have a 2003 Acura MDX.  When I started having problems with the car, a friend referred me to Harper Acura, specifically Kenny Rolen.  I continu   I have a 2003 Acura MDX.  When I started having problems with the car, a friend referred me to Harper Acura, specifically Kenny Rolen.  I continue to go to Harper Acura because of Kenny.  He is quite knowledgeable and has a sense of calmness that takes away my anxiety.  He explains exactly what was wrong with the car and what the mechanics did to fix it. When he does quote an amount, he has been on point.   I like dealing with Kenny because he has a great personality and deals with you as if you were his only customer. At times, I want to go back to my previous mechanic because he has a better price, but because of Kenny’s customer service skills and his knowledge, I take my car to Harper Acura. More

My daughter's 2005 Acura TSX started acting crazy with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal with the electrical system, then just died. It was after 8:00 PM when my daughter call. I called Richard Tompa, the service manager, on his personal phone, and he said it was probably a bad battery or the charging system and we arranged to have the car dropped off at the dealership that evening. The next morning Kenny Rolen, service advisor, and Richard had the car diagnosied as a bad alternator, arranged for a loaner car, when all had already been assigned to customer coming in for service that morning,and found a replacement alternator. The car was repaired, cleaned and washed, and ready to go by 2:00 that afternoon. Cost was very reasonable and a bargin considering all the person service. The Harper Acura Service Department always seams to try do the right thing, from letting worried parents call them on their personal phones, arrange for loaners when all were gone, and repairing cars quickly. They go above and beyond any service department I have ever experienced. Well done to Harper Acura Service Department. It give a parent an extra feeling of security. More

My experience at Harper Acura has been nothing short of smiles and sunshine thanks to R. Jay Prusik, a service consultant employed there. Service Consultant really doesn't come close to describing R. Jay. smiles and sunshine thanks to R. Jay Prusik, a service consultant employed there. Service Consultant really doesn't come close to describing R. Jay. He is helpful in EVERY department and faucet of Harper Acura as a brand. R. Jay instills the trust I have in Acura from the inside out. He makes me feel secure in my choice to not only service my Acura at Harper, he instigates a desire to continue purchasing cars from Harper Acura. This is no easy feat, I can assure you! There are several aspects that one seeks when completing a business transaction with another; honesty, integrity and follow-up. R. Jay could teach others within the auto industry a thing or two in these categories! When he told me I needed new brakes, tires and a power steering pump, he explained it all in such a way that I would not want to take my car anywhere else for my service/products. The level of sincerity and honesty he embodies when he speaks completely assures you that you're in the most exact perfect place you could be. When I told R. Jay I was considering trading up on my car, he asked the right questions, then proceeded to answer my questions and thoughts, some before I even asked him! His knowledge of the Acura brand will give you a wonderful sense of security, particularly when considering trading what you currently have for another Acura. After my experience with R. Jay, I will DEFINITELY be trading my current Acura for another Acura. He has secured not only an Acura customer for life, a Harper customer for life. Thank you Harper and thank you, R. Jay. More

He was very polite and helpful, had my car ready at the time it was promised. He made a special effort to get me information on the new cars. In general very helpful and courteous. time it was promised. He made a special effort to get me information on the new cars. In general very helpful and courteous. More