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Harper Acura - Service Center
Knoxville, TN
449 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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449 Reviews of Harper Acura - Service Center
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February 15, 2013
this dealership is the best place to buy or service your vehicle. service was great, pricing was great, and the coffee is amazing. I'd recommend them!!! vehicle. service was great, pricing was great, and the coffee is amazing. I'd recommend them!!! More
by Ivankretsu
Employees Worked With
Richard Tompa, Mark Cauthen
July 24, 2012
We have a 2005 TSX and we have enjoyed the car and the dealership and service department has been great. Very pleased with them. Marsha Kughler/James Kughler dealership and service department has been great. Very pleased with them. Marsha Kughler/James Kughler More
by Kughler
Employees Worked With
Richard Tompa
February 23, 2012
I have used Harper Acura to service my 2003 MDX since moving to this area in 2007. I have had excellent service from day one. When I call the service dept, I am always treated like a valuable customer. moving to this area in 2007. I have had excellent service from day one. When I call the service dept, I am always treated like a valuable customer. More
by pattiettien
Employees Worked With
Kenny Roland, Richard Tomas
February 17, 2012
My first experience with the service department at Harper Acura was last year when it was time to have the 30k mile service on my 2009 Acura TSX. I decided to go to Harper Acura because my local Acura dealer Acura was last year when it was time to have the 30k mile service on my 2009 Acura TSX. I decided to go to Harper Acura because my local Acura dealer in Chattanooga wanted to charge me quite a bit more for the service. I'm happy I took my car to Harper Acura to get serviced. The service at Harper Acura was great and the staff were very friendly and helpful. I have been going there for service on my TSX ever since. I like the 27-point inspection they perform when I get my oil changed. They give me a detailed checklist when they are finished and go over it with me. That gives me a piece of mind to know they do the inspections. The service department at Harper Acura is the best I've ever experienced, and I've been to a lot. I just had an oil change and tires rotated today. Kenny, the service consultant, was very friendly and helpful. I'm satisfied with the service I received, as usual. I live in Chattanooga, so it's a little bit of a drive for me. But the service I get is well worth the drive. I plan to continue taking my TSX to Harper Acura for service. I've also had good experiences with the parts department at Harper Acura as well. I'm a satisfied customer and I highly recommend Harper Acura. :) More
by L-Mac
Employees Worked With
Kenny Rolen, Richard Tompa
December 15, 2011
I just had my 04 mdx in today for service. A check engine light had come on. Upon calling the service department, I was assured that it was not an emergency, and an appointment was scheduled 2 days l engine light had come on. Upon calling the service department, I was assured that it was not an emergency, and an appointment was scheduled 2 days later. I always feel at ease when taking my car to Harper Acura, thanks especially to Kenny Rolen. He always fully explains the details before, during and after any visit. I also appreciate the loaner cars as it allows me to continue my day without a hitch. Harper Acura service department has serviced my car for 7 years running, and will for many years to come. More
by doubledippin
Employees Worked With
Kenny Rolen
December 15, 2011
The service department is great and I usually work with Kenny Rolen. Kenny takes great care of me and my two current acuras (an MDX and RSX). I can and do call Kenny with service questions and he helped Kenny Rolen. Kenny takes great care of me and my two current acuras (an MDX and RSX). I can and do call Kenny with service questions and he helped me with information about acura cars when I purchased two used acuras for my son over the past two years. They even inspected one of the cars before I bought it to make sure I had a good idea of the condition. I have all my service done at the dealership and even purchase my tires there (they are competitive on prices and know which tires work best on these vehicles). More
by mike parton
Employees Worked With
kenny rolen
December 15, 2011
Just today I was told by a complete stranger that they liked my RDX. I told them that HarperAcura is a great dealership and that the service department is key to my wanting to stay with Acura models. Kenn liked my RDX. I told them that HarperAcura is a great dealership and that the service department is key to my wanting to stay with Acura models. Kenny Rolen takes excellent care of my car and always make me feel comfortable in the process ! More
by Mary Wilson
Employees Worked With
Kenny Rolen
December 15, 2011
I CAME IN TWO WEEKS AGO WITH A FLAT TIRE IN A TERRIBLE RAIN AT 5:50pm. Kenny could of said and I would of been happy , we'll put a new tire on your car in the morning , we are closing at 6 PM. But not K RAIN AT 5:50pm. Kenny could of said and I would of been happy , we'll put a new tire on your car in the morning , we are closing at 6 PM. But not Kenny, he and Chris took my car right to the back , put a new tire on my 2005 Accura TL and I was out of ther at 6:10 PM. As long as I live in this area, Harper will be the only dealership I will buy a car from, because of guys like Kenny. My wife has a 2004 MDX and she thinks the world of Kenny. She brings homemade cookies to him at every oil change. Rich and Fan Markiewicz More
by allyman
Employees Worked With
KENNY IN SERVICE
December 15, 2011
Our garage currently stables three Harper Acura vehicles. All services are completed at Harper Service Department. They are helpful, friendly, and always prompt. They let me know what services are needed an All services are completed at Harper Service Department. They are helpful, friendly, and always prompt. They let me know what services are needed and when. When a problem arises, out of the blue, they have assisted me without an appointment. I would highly recommend their service department. More
by shadycove
Employees Worked With
Kenny
