Harper INFINITI - Service Center

These guys saved me! My clutch went out on my G37 convertible last Thursday. I called Matt, who immediately sent Mark and Joe with a loaner car. They sent me on my way a My clutch went out on my G37 convertible last Thursday. I called Matt, who immediately sent Mark and Joe with a loaner car. They sent me on my way and waited for the wrecker. Amazing! Way above any expectations I had when dealing with this emergency. Even more surprising, the car was fixed the next day. It's always good to see Phillips smiling face when you come get your car. This is the 4th car that we've purchased from Harper Infiniti. I highly recommend them if looking for a new or pre-owned car. Thanks guys! More

NEVER NEVER BUY AN INFINITI PART FROM THIS DEALERSHIP, THEY DON'T REPLACE THE PART UNDER WARRANTY!!!!!!! Purchased 8 coil packs etc,, from this dealership. One of the coil packs went bad! The parts dept. asked DON'T REPLACE THE PART UNDER WARRANTY!!!!!!! Purchased 8 coil packs etc,, from this dealership. One of the coil packs went bad! The parts dept. asked for the bad part and the invoice showing the new part was installed. All was given to the parts dept. NOW they want the CODE showing that the coil pack was actually bad. Why would I spend over $300.00 to replace a BAD part that was covered under warranty? NEVER NEVER buy an Infiniti part from this dealership, they do NOT recognize or replace a part that should be covered under warranty. More

GREAT serivice!! Thanks again guys. Always friendly, receptive and responsive to my concerns. Punctual with repairs and done by times and plenty of loaners. I recommend Harper for new and used car sales receptive and responsive to my concerns. Punctual with repairs and done by times and plenty of loaners. I recommend Harper for new and used car sales and service. I always feel taken care of and never worked over or deceived. Way to go! More

Tom is always efficient, professional and upbeat whenever I bring my car in for service. My car is always clean and ready as promised so I leave happy. I also appreciate the fact that Phillip also thanks I bring my car in for service. My car is always clean and ready as promised so I leave happy. I also appreciate the fact that Phillip also thanks you for your business and has a smile on his face. More

Each time I come in to have my car serviced, I am greeted by name and made to feel appreciated. Servicing is done on ime as promised and with no returns.The remodeling has a great feel to it. by name and made to feel appreciated. Servicing is done on ime as promised and with no returns.The remodeling has a great feel to it. More

Every time I come to the dealership I am met with professional courtesy and high level service. Tommy did a great job handling all my needs during the sale and all the folks in service are always professional courtesy and high level service. Tommy did a great job handling all my needs during the sale and all the folks in service are always top shelf after the sale. More

Service on 2007 FX45: Front wheels noise--immediately identified as wheel bearing (116,000 miles), right one gone, left one on the way. Called me with news about an hour after dropped off and fully expla identified as wheel bearing (116,000 miles), right one gone, left one on the way. Called me with news about an hour after dropped off and fully explained problem and costs. Kept me fully informed of status and unfailingly friendly, genuine, and polite. Replaced dash pad under extended warranty that I didn't even know about. Outstanding service and a super loaner car program. More

I have purchased three cars from Hapers Infiniti. Through the years of vehicle service, Tom McNair has been exceptional in all accounts. He listens, explains, and has a heart to serve his customers. Through the years of vehicle service, Tom McNair has been exceptional in all accounts. He listens, explains, and has a heart to serve his customers. More

this is my 3rd Infiniti , had great experience buying my 1st QX4 for my son , then my G35 with Tommy P who was great to work with have had regular service on my 09 M35 and g35 with Harper and always treat 1st QX4 for my son , then my G35 with Tommy P who was great to work with have had regular service on my 09 M35 and g35 with Harper and always treated with upmost attention Had an emergency situation develop on way to work with the M35 and managed to get it to dealership , was greeted with the smiling face of Phillip who took over as i pulled in , he got me with Tom McNair who arranged the service and the loaner car and i was out the door in less than 15 minutes and made it to my appointment at the office on time - Tom made sure I had everything i needed - Tom promptly called with the report and said it would be ready the next day and it was , I picked it up (fully detailed ) and Phillip even helped me load some stuff into the trunk - thanks guys Would and do recommend Harper Infiniti to my friends Joe W More

Making an appointment was quick and easy. We got to the dealership and was instantly met by Tom. He was friendly, informative and very knowledgeable. We left the car for service and it was done prior to dealership and was instantly met by Tom. He was friendly, informative and very knowledgeable. We left the car for service and it was done prior to the time promised. Overall service was great. Thanks Tom. More