Harper INFINITI - Service Center

I've been taking my car in for three years now. Appointments are always easy to make, loaner cars always available and they complete the service as promised. Appointments are always easy to make, loaner cars always available and they complete the service as promised. More

I highly recommend Harper to everyone, mainly because of the Infiniti Service Department's friendly and helpful people. The entire service staff is always welcoming and comforting - in a sometimes a stressf the Infiniti Service Department's friendly and helpful people. The entire service staff is always welcoming and comforting - in a sometimes a stressful situation. I always leave with a smile and safe feeling! Thank you service department! More

I've had my Infiniti for about 4 years and Harper has been fabulous for all of my service needs. They are pleasant, professional, helpful and complete. They also exhibit integrity in their dealings wit been fabulous for all of my service needs. They are pleasant, professional, helpful and complete. They also exhibit integrity in their dealings with me - for example, this past service I asked them to rotate the tires but they told me that the tread wear was almost identical and the tires didn't need rotation. All in all I couldn't ask for better service or a better automobile. More

I have Purchased 2 Cars and have had both cars serviced exclusively at Harper over the last 15 years. I have always received great customer service at this dealership and have been exceptionally pleased w exclusively at Harper over the last 15 years. I have always received great customer service at this dealership and have been exceptionally pleased with sales and service and product quality. Tom McNair has always provided friendly professional service and I would highly recommend this dealer and product. More

2 wks after 60K mi service return visit to correct problems still present with brakes. Tom made sure these were solved. He's the BEST! problems still present with brakes. Tom made sure these were solved. He's the BEST! More

We have been Harper customers for 20 years and have always had great service. Friendly atmosphere, competent employees. I have purchsed 14 cars through them. always had great service. Friendly atmosphere, competent employees. I have purchsed 14 cars through them. More

I purchased my pre-owned 2005 FX35 at Harper in 2008. I have never experienced the level of serice and customer care I receive at Harper from any other dealership in my 35 years experience owning and carin have never experienced the level of serice and customer care I receive at Harper from any other dealership in my 35 years experience owning and caring for automobiles. There have been two issues that were outside any warranty and somehow Harper got them covered for my vehicle with a minimal sercvice fee to me. Service here is not only great - It is outstanding. More

We purchased our 2004 FX35 Infiniti in Cerritos, California. We relocated to Tennessee in 2006. We looked for the nearest Infiniti dealer to service our car. We found Harper Infiniti in Knoxville California. We relocated to Tennessee in 2006. We looked for the nearest Infiniti dealer to service our car. We found Harper Infiniti in Knoxville, TN. We've been extremely happy with the service and professionalism of Harper and their employees. We would highly recommend Harper to friends and relatives. We will make our next purchase from Harper. Howard Johnson More

We have bought 3 Infintis from this dealership and have them serviced regularly here. Unlike other dealerships that we have dealt with in the past, Harper's service team does not look for things to repair them serviced regularly here. Unlike other dealerships that we have dealt with in the past, Harper's service team does not look for things to repair that don't need to be repaired. We have dealt with Tom McNair many times and he always goes over the service needed before and the service completed afterwards. The service is always completed on time. If we have brought any of the cars in for some problem that needs to be diagnosed, Tom calls to get our approval before repairs are made. He always calls when the service is completed and the car is ready to be picked up. We appreciate the loaner cars when we have needed them. More

The Infiniti G35 is a great car so not much reason for major repairs. Still need to have regular service though. Am very appreciative of the loaner cars they have so I don't have to make other arrangemen major repairs. Still need to have regular service though. Am very appreciative of the loaner cars they have so I don't have to make other arrangements or wait unless I want to. Great customer service. Always leave with a positive experience. Plan to stay a customer for a very long time. More