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Harper INFINITI - Service Center

Knoxville, TN

5.0
181 Reviews

181 Reviews of Harper INFINITI - Service Center

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January 22, 2023

The people are so friendly and ready to help and answer questions. My husband and I have cars from Harpers for a long time. Good service. More

by Chrisquilts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Shaft
Report | Print
Jan 23, 2023 -

Harper INFINITI responded

Chris, thank you for the review! We appreciate the kind feedback and hope to see you and your husband again at Harper INFINITI. Safe travels!

January 20, 2023

Staff was very friendly, excellent customer service. Brought my vehicle in for a factory recall and got a free 27 point inspection, alignment check, and wash and vacuum. More

by DAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
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Jan 23, 2023 -

Harper INFINITI responded

5-star reviews always make our day! Thank you so much for supporting Harper INFINITI and we will see you next time!

January 19, 2023

I can consider this as the best service that I got from Zach. I really appreciate of his professional and friendly advice and I will recommend it to any of my friends to work with him and recommend anyone More

by Petar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Hester
Report | Print
Jan 19, 2023 -

Harper INFINITI responded

Petar, thank you for stopping by to leave a glowing review of Zach and Harper INFINITI! Until next time, safe driving!

January 13, 2023

Overall pleased with dealership. At times, they lack customer service in the when servicing. Eric is your best employee in that group!! More

by Rick Siegel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Liner, Phillip Weaver
Report | Print
Jan 16, 2023 -

Harper INFINITI responded

Rick, thank you for the review! We are glad to hear that you had a successful experience working with Eric. With regard to the rest of your feedback, we are always looking for ways to improve for our guests, and we will be sure to keep this in mind moving forward. If there is anything more we can do to assist you or improve your time working with us, please feel free to reach out. Best, Mark Byrd - Service Manager - 865-690-1970

January 13, 2023

As always, a fantastic service experience at Harper Infiniti. I trust them unequivocally. My FX35 is 11 years old, and runs like a new automobile. This is the only place I have work done. Thanks Eric f More

by steve_kestner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric, Tom McNair, Zack Hester, Mark Byrd, Phillip Weaver
Report | Print
Jan 13, 2023 -

steve_kestner responded

Great job Harper Infiniti.

Jan 13, 2023 -

Harper INFINITI responded

Steve, thank you for the review! We appreciate the kind feedback about Eric and hope to see you back again at Harper INFINITI. Safe travels!

January 12, 2023

Great company! Great staff! Service department is the best! Will get your vehicle in and out in a timely fashion. More

by mswall4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Liner
Report | Print
Jan 12, 2023 -

Harper INFINITI responded

We’re glad we could deliver a 5-star experience. Thank you for working with us here at Harper INFINITI!

January 10, 2023

Customer service is top priority. Very professional. Quality workmanship and vehicle always leaves better than when it came in. More

by wkfillauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Hester, Phillip Weaver
Report | Print
Jan 10, 2023 -

Harper INFINITI responded

Thank you for sharing your 5-star experience with Harper INFINITI! Until next time, safe driving!

January 06, 2023

Harper Infinity provides the best service of any dealership we have ever dealt with, even Lexus. James is always kind, friendly and prompt. All the staff treat you with kindness and are very pr More

by stonemj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James , Phillip Weaver
Report | Print
Jan 06, 2023 -

Harper INFINITI responded

Thank you so much for the five-star rating of Harper INFINITI! We are glad that James was friendly and prompt. See you next time!

January 06, 2023

Richard was professional, helpful, cordial, and informative. I always receive top notch excellent service. Awesome! More

by asmack99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard, Phillip Weaver
Report | Print
Jan 06, 2023 -

Harper INFINITI responded

This review means a lot to us! Thank you for choosing Harper INFINITI and for sharing your thoughtful feedback about Richard. We hope to see you again!

January 04, 2023

It was very simple They took care of my needs I am happy I will take my car back in the future More

by Bstevens1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Booker
Report | Print
Jan 04, 2023 -

Harper INFINITI responded

It was our pleasure to serve you! Thank you for the excellent review and for trusting Harper INFINITI with your automotive needs. Safe travels and we hope to see you again down the road!

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