This was my first visit to the finished, new facility. Very impressive. Derek was right there to take my information (routine service on my Q5, one recall notice) and to show me the waiting, snack and display areas. The sales staff were very cordial as I surveyed the new models. I had leisure time to read. Derek kept me abreast on progress. The car was delivered shiny as new. You almost want something to go wrong with the car so you have an excuse to go back!