Harper Volkswagen - Service Center
Knoxville, TN
436 Reviews of Harper Volkswagen - Service Center
Prompt service with great communication, great experience. Everyone knocks having to visit a dealership, but the attitude and professionalism at Harper auto square makes a normally painful experie experience. Everyone knocks having to visit a dealership, but the attitude and professionalism at Harper auto square makes a normally painful experience hassle free, smooth, and great. More
Great Serview Always timely on appointments and thorough service. Finished the service in the time predicted. Amanda was very welcoming and always wanted to make su Always timely on appointments and thorough service. Finished the service in the time predicted. Amanda was very welcoming and always wanted to make sure I was comfortable and informed. More
All the guys are great to work with! Felt bad about bringing it in almost last min., but Jarred was great & worked with us every step of the way!!! bringing it in almost last min., but Jarred was great & worked with us every step of the way!!! More
Amanda was great but I need the bring the car back for the windshield wipers to be changed as I forgot to mention it has been making a lot of noise since I bought the car last year June. The car was suppo the windshield wipers to be changed as I forgot to mention it has been making a lot of noise since I bought the car last year June. The car was supposedly new but they gave me the key and that was it when I Bought it , no one explained anything about how the car works and there was a scratch and a small dent probably caused from another car when they opened the door but I only noticed this the next day and it didn’t make sense I called and complain about it because it was my fault for no checking the car before driving off. More
Harpers’s is the only choice for service! Great professional and knowledgeable service people! Always done right the first time and done in a timely manner!! Keep up the great work!!! professional and knowledgeable service people! Always done right the first time and done in a timely manner!! Keep up the great work!!! More
CC2012 My CC is the second Volkswagen I've owned and the second I've taken exclusively to Harper for service. They are always professional and provide the be My CC is the second Volkswagen I've owned and the second I've taken exclusively to Harper for service. They are always professional and provide the best customer service. More
Very Pleased with the all the work performed by Harper's Service Department. The car look and ran great after services where perform. Was treated very well by the Service Manger and his staff. Service Department. The car look and ran great after services where perform. Was treated very well by the Service Manger and his staff. More
Absolute best service department to work with very knowledgeable and attentive to my needs!! Very good at keeping you updated on your vehicle!! Thanks Steve Nicole in service! knowledgeable and attentive to my needs!! Very good at keeping you updated on your vehicle!! Thanks Steve Nicole in service! More
Customer Care I am a loyal customer at Harper's Volkswagen and always get excellent service. This time, I brought my grandson with me for the service appointment s I am a loyal customer at Harper's Volkswagen and always get excellent service. This time, I brought my grandson with me for the service appointment since he is starting to drive and I have given him one of my volkswagens. There was a bit of a wait when we arrived for the appointment. The person at the customer desk noticed windshield wipers needing replacing but they did not have any in stock. We drove to Walmart to get new windshield wipers. The customer waiting area is excellent with a nice large-screen TV and excellent coffee. More
Steve Nicole was great to deal with when my Sportwagen’s battery died. He was very professional and had everything checked out before I picked it up. Steve is an asset to your organization and is the reason battery died. He was very professional and had everything checked out before I picked it up. Steve is an asset to your organization and is the reason I will continue to give Harper my business. Thanks, Paul H. Griffin More