Harper Volkswagen - Service Center
Knoxville, TN
436 Reviews of Harper Volkswagen - Service Center
Excellent work and customer service I purchased my vehicle from Harper VW nearly a year ago. I still regularly speak to the person I purchased it from (Trever) in his ongoing commitment I purchased my vehicle from Harper VW nearly a year ago. I still regularly speak to the person I purchased it from (Trever) in his ongoing commitment to customer service. Any questions or concerns about my vehicle and the warranties that I purchased are immediately addressed. The service department is spectacular. Steve, the service manager, always takes care of me quickly and efficiently. I am provided a loaner car as well as an accurate and reasonable time frame in which to expect my maintenance/repairs to be completed. I would encourage everyone who needs a new or used vehicle or vehicle service to check them out. More
Harper VW service center Nothing but the best @Haroer VW service center on each service visit these folks are professional & honest. Our vehicle is a diesel Passet so we don’t Nothing but the best @Haroer VW service center on each service visit these folks are professional & honest. Our vehicle is a diesel Passet so we don’t have to visit Harper VW service center often but they’re always on time & competently done. For the various diesel recalls Harper VW Service has always treated us professionally & not as an afterthought. I’ve owned 17 Volkswagen vehicles & should I purchase another it’ll be from Harper VW More
Scheduled Maintenance This Tiguan is my third VW from Harper. Service has always been excellent and they have NEVER tried to sell me something that was not needed. Their Se This Tiguan is my third VW from Harper. Service has always been excellent and they have NEVER tried to sell me something that was not needed. Their Service Department is probably the biggest reason I continue to drive Volkswagens! More
First service visit. Impressed Took my sons 2009 Jetta in for recall service. They took care of the problem in one day. The service manager was exceptional. Polite, courteous, pr Took my sons 2009 Jetta in for recall service. They took care of the problem in one day. The service manager was exceptional. Polite, courteous, professional. I had a chance to spend some time in the sales room and the sales people were top notch also. In no way suffocating but provided me with a lot of information and attention. More
Excellence per usual! Unscheduled stop for tire notice on my Tiguan Busy lunchtime on Saturday but you’d never know by the reception I received. Got right on it, found a n Unscheduled stop for tire notice on my Tiguan Busy lunchtime on Saturday but you’d never know by the reception I received. Got right on it, found a nail on my tire and fixed it . Out of there in about 30 min . Steve and his crew are the best!!!! More
Excellent Service Service was fast and efficient. Wait time was actually as described when I set up the appointment. Waiting area was clean. My observation was there Service was fast and efficient. Wait time was actually as described when I set up the appointment. Waiting area was clean. My observation was there was very little waiting from all the customers that came in during that time. More
110,000 miles and counting I'm always impressed at how efficient Harper Volkswagen is with the service for my car! I drive from Huntsville AL to only see them because of their g I'm always impressed at how efficient Harper Volkswagen is with the service for my car! I drive from Huntsville AL to only see them because of their great service. Living so far away I have tried two other closer dealers and will NEVER use either again. Thanks, Steve Nicole! Proud VW Passat TDI Owner More
Out of Town customer As a just passing through the area customer I was thrilled with the reception and curtesy of this dealership. I wish my local dealer was as good as H As a just passing through the area customer I was thrilled with the reception and curtesy of this dealership. I wish my local dealer was as good as Harper. From the time I arrived to when I left I was treated with the utmost curtesy. My Tiguan was finished in record time and I was on my wa.y. Impressive! More
Had my diesel beetle serviced 135000 miles very happy Very happy with service and loaner car . I have 2 diesel cars I service them at Harper and I can recommend this dealership for buying and service.alwa Very happy with service and loaner car . I have 2 diesel cars I service them at Harper and I can recommend this dealership for buying and service.always friendly More
First Time Customer Made appointment in advance. Arrived on time and was greeted immediately. Car was serviced immediately while I waited. Job was well done and I left in Made appointment in advance. Arrived on time and was greeted immediately. Car was serviced immediately while I waited. Job was well done and I left in less than an hour. Great job! More