Harper Volkswagen - Service Center

Harper VW always a pleasure! Thank you to Harper VW service department. Always a great experience working with Steve. Perfect communication throughout the process, which gives me Thank you to Harper VW service department. Always a great experience working with Steve. Perfect communication throughout the process, which gives me full confidence in the entire team at VW. More

VW GTI SERVICE They worked with me on scheduling the appointment on short notice, and got me in and out in a timely manner.I will continue to use them for my service They worked with me on scheduling the appointment on short notice, and got me in and out in a timely manner.I will continue to use them for my service needs. More

Help with a difficult problem. We have a 2018 Atlas SE 4motion. We really enjoy the car! We have electronic issues with the memory and navigation systems. Harper has been great to w We have a 2018 Atlas SE 4motion. We really enjoy the car! We have electronic issues with the memory and navigation systems. Harper has been great to work with. They understand the issues but unfortunately they are difficult to find and diagnose since they come and go at various times. The service department is outstanding! You will not find better people who are willing, more than capable and will do everything within their power to ensure your problem is resolved. We highly recommend Harper. More

Best VW Service = Happy cutomer I think the service department is tops in their field. I am always confident in the approach of the staff, and follow through. They make me feel as if I think the service department is tops in their field. I am always confident in the approach of the staff, and follow through. They make me feel as if they understand my desire to maintain my Passat to its fullest potential. I never have any up sale pressure for unneeded services. Only consultations on maintaining the longevity of my car. Always a great experience, Jarred treats me like an old friend, with a sincere approach to how I want my car taken care of and maintained, not just another appointment, or vehicle. I am a very Happy customer, and will probably end up buying my wife's next car at Harper, because of the impact of the service department, and Jarred. More

EOS repair They got it right in and completed with in a couple of days. Might be because it’s a German vehicle but I thought it was a little pricey. Hard to find They got it right in and completed with in a couple of days. Might be because it’s a German vehicle but I thought it was a little pricey. Hard to find anyone who wants to work on them. Super nice guys and friendly. More

Excellent 1st service for my 2019 Jetta Very prompt & courteous service at Harpers. The rep, Jerratt Christian explained to me very well the items covered by the maintenance & the car was Very prompt & courteous service at Harpers. The rep, Jerratt Christian explained to me very well the items covered by the maintenance & the car was completed promptly. The car was washed where it looked like new when I picked it up. More

Awesome service experience Can’t speak highly enough of the service I received when I took my car in for service. I had Chris Ramsey for my service person and he was excellent t Can’t speak highly enough of the service I received when I took my car in for service. I had Chris Ramsey for my service person and he was excellent through the whole process. When I went to pick up the car after it was fixed had a minor xxxx up and Chris did everything he could to make the situation better and stress free. Got my car back with no hiccups and the service technicians and Chris got it back to running! Thank you to them and making my experience stress free! More

Great Service! One complaint! This time I had a great experience. Jarred was very helpful. Everything went smooth as it should. Only complaint is the way my car is always returned This time I had a great experience. Jarred was very helpful. Everything went smooth as it should. Only complaint is the way my car is always returned after the wash. My car is white with light tan interior. Every time I get my car back I have black boot marks on the door trim. Black marks on the doors and seats. I mean it’s everywhere. So I have to go home and spend 30 minutes scrubbing it down. The floor mats are black of course. But they’ve even gotten the black marks on my carpet. And it will not come out. Cars have to get serviced.... but they shouldn’t leave in that kind of condition. This time I pointed it out to Jarred. He apologized and cleaned it for me. Other than that this visit was great. More

Great place to breakdown I broke down in my new Certified Pre Owned Jetta Sportwagen I had just purchased in Springfield Virginia at a Shady dealer. Harper was the closest dea I broke down in my new Certified Pre Owned Jetta Sportwagen I had just purchased in Springfield Virginia at a Shady dealer. Harper was the closest dealer. Shady neglected to fix many of the things on the car to meet the CPO requirements. Sadly as I type this I still don’t have my car. It’s been over 2 weeks sitting at my local dealer where it broke down the second time. But this has nothing to do with Harper VW. Harper was great! Great staff, great dealership to hangout in. They set me up with a great hotel in downtown Knoxville and made sure I had a ride. I felt no need for a loner car but had I asked I’m sure they would of set me up. They got my car back up and running and I made it 30 miles from home when it broke again. No fault of Harper. I made some good friends there and plan to return for one of their car shows in the future. I’m working with Volkswagen Corporate now to try and sort my issues that should of been fixed before the car was ever put on the lot. More

Alltrack service Steve Nicole went above the call of duty handling the service my car required. I am proud of my car and having Harpers standing behind their product Steve Nicole went above the call of duty handling the service my car required. I am proud of my car and having Harpers standing behind their product provides a high level of confidence in my purchase decision. More