Harper Volkswagen - Service Center

Best service department i ever dealt with Jarred took care of my problem immediately so I didn't need to come back I was extremely happy. I would definitely recommend this dealership to everyo Jarred took care of my problem immediately so I didn't need to come back I was extremely happy. I would definitely recommend this dealership to everyone. More

Recall Repair I called to schedule a recall repair and was given a time and day for the repairs. I stated that I was from out of town and would have to stay in town I called to schedule a recall repair and was given a time and day for the repairs. I stated that I was from out of town and would have to stay in town until the repairs were completed and was told the repairs would take about 2 hours to complete. We drive two cars to Knoxville, dropped the car off and stayed away from the dealership for 2 - 1/2 hours. When we returned we were told the repairs had not been made yet - they just started and it would be another 2+ hours. We ended up wasting a whole day for a two hour repair. When they scheduled me a time I believed they would have the repairs completed during that time period - not whenever they got around to it. I will think twice before I get any work done at that dealership again and then probably won't! More

Professional Thorough, professional and timely in all the experiences I have had in the past 2+ years. Chris, my consultant has always been helpful and most impor Thorough, professional and timely in all the experiences I have had in the past 2+ years. Chris, my consultant has always been helpful and most importantly, truthful. More

Outstanding. Exceptional Stephen Nicole did a fantastic job making the necessary repairs to my VW GTI! He was truthful, professional, & exceptional in communicating with me. Stephen Nicole did a fantastic job making the necessary repairs to my VW GTI! He was truthful, professional, & exceptional in communicating with me. I would highly recommend Harper VW & Stephen! More

Great service Everyone was great. Friendly and professional. Did the work that had to be done and check if something else needed attention. Will definitely come bac Everyone was great. Friendly and professional. Did the work that had to be done and check if something else needed attention. Will definitely come back. More

2006 VW Beetle ❤️ Excellent service department. Super helpful and friendly guys. Only place my Lady Bug ever goes. I have places closer, but it is worth the drive. Excellent service department. Super helpful and friendly guys. Only place my Lady Bug ever goes. I have places closer, but it is worth the drive. More

Twice as Nice! Recently, we had our CC and Toureg serviced at HarperVW. Steve and Chris did a great job coordinating the appointments and communicating details along Recently, we had our CC and Toureg serviced at HarperVW. Steve and Chris did a great job coordinating the appointments and communicating details along the way. They were both very professional as well. We appreciate both of our front of the house service coordinators and the technicians in the back of the house, who do great work! More

Tiguan repair Overall we are pleased with the service we received on our 2012 Tiguan. Communication about what repairs are covered by warranty, what is being done a Overall we are pleased with the service we received on our 2012 Tiguan. Communication about what repairs are covered by warranty, what is being done and a time frame when the repairs will be completed has been an issue. More

My baby I have had my beetle for 5 years and I would not take her anywhere else. I have even been out of a service plan for 2 of those years and still would I have had my beetle for 5 years and I would not take her anywhere else. I have even been out of a service plan for 2 of those years and still would not take her anywhere else . The guys are the best they are helpful, friendly and always there when I need them. More

Broken Key Ken in parts ordered a new key for us. It arrived the next day which was great since our key had broken off and was missing. Chris in service worked q Ken in parts ordered a new key for us. It arrived the next day which was great since our key had broken off and was missing. Chris in service worked quickly to get the car in and the key reprogrammed. More