Harper Volkswagen - Service Center

Always a great service experience at Harper. Steve Nicole is great! My GTI was serviced quickly and the work was very well done. The service department is always very friendly and goes the extra mile to make is great! My GTI was serviced quickly and the work was very well done. The service department is always very friendly and goes the extra mile to make sure that you are a satisfied customer. I'm always very confident in the work they do on my car and the advice they give to keep it running its best. More

Great service department! Mike is a great service advisor, very friendly and thorough. We take both our VW Tiguan and VW GTI to Harper for all service needs. I have to say that this is one of the bes advisor, very friendly and thorough. We take both our VW Tiguan and VW GTI to Harper for all service needs. I have to say that this is one of the best dealership service departments around. I would highly recommend using Harper to keep your VW running great! More

I purchased a brand new VW Beetle from Harper back in 2010, and it is the only place I have gotten it serviced. It is the only place I would ever take it for service! This dealership does quality work, s 2010, and it is the only place I have gotten it serviced. It is the only place I would ever take it for service! This dealership does quality work, sells quality autos, the staff is friendly, and the environment is very pleasant! I would recommend Harper Volkswagen to anyone in the Knoxville, Tennessee, area who is looking to buy or service a vehicle. More

We have owned 3 Jetta TDI's all purchased at Harper VW in Knoxville. The cars have been great (except for the '01 - transmission kaput at 118,00) and the service at Harper has been excellent. The warranty Knoxville. The cars have been great (except for the '01 - transmission kaput at 118,00) and the service at Harper has been excellent. The warranty mileage keeps heading south with each year, '01, '04 and 2010 as the Big 3 are going the other way. We will see how it goes... Keith Rivard More

I recently brought my car in for 20k service. In conversation it came up that it was my Birthday. Andy brought me a gift when he came to tell me that my car was ready. The following week I recieved conversation it came up that it was my Birthday. Andy brought me a gift when he came to tell me that my car was ready. The following week I recieved a card in the mail telling me "Happy 1st Anniversary" as a VW owner from my Salesman, Steve. My Jetta is the first new car i've ever purchased.. not only do i love my car, the entire staff at Harper VW have made the ownership a pleasure as well! More

I have a 2002 EuroVan with 163000 miles on it. I absolutely love my van and want to keep it going as long as possible. The service department staff at Harper's have gone above and beyond the call of absolutely love my van and want to keep it going as long as possible. The service department staff at Harper's have gone above and beyond the call of duty to keep my van in good and save condition. They are very dedicated and do their job with a smile. I have nothing but the best to say about this group of professionals. More

My family currently owns 4 VW's which were all purchased at Harper's. I have always had great treatment by all of the employees. Certain employees stand out in my mind as I have dealt personally with each o at Harper's. I have always had great treatment by all of the employees. Certain employees stand out in my mind as I have dealt personally with each one. Andy Maxey in the service department is wonderful, he always takes the time to explain what repairs/services are needed and more importantly he reassures me when no extensive service is necessary. I feel in this way they help me to contain my cost and certainly encourage my loyalty to their dealership. Another employee who has always been extremely kind and helpful is Mike Clem. He explains things in a way that is easily understood. When I recently bought my 2012 Jetta I dealt with Bill Blair and once again I had a great experience. He was very kind and made certain that I knew the basics of my car when I purchased it. Another kind employee that perhaps not many know is Jerry in the mechanics/service department. His knowledge and easy explanations about my engine have gone a long way to help me fully appreciate Harper's choice of employees. One experience I must share occurred when I purchased my initial car at Harper's many years ago. I had purchased a used Passat (which was an awesome car). The salesman, who I believe is currently a salesman at Harper's Audi, was very polite and helpful in explaining the car to me. I was trading in an Expedition. The other dealerships I visited were very rude about my trade-in (Ford dealerships) to the point I decided I would never buy another Ford, (although I don't dislike Fords). Not too long after the purchase of my Passat my daughter was having trouble with her 10+ year old Jetta which was not purchased at Harper's however did receive service there. I explained to my salesman that I would probably need to find another used car for my daughter. He quickly agreed to assist me in my search. The problem with her car was with the heater core which was going to cost more to have replaced than I had paid for the car. I explained that I wanted to buy a nicer car for her but that finances were a little tight at the time. He later called to tell me that her car had had a recall on the heater core several years before and that it might be covered for a replacement. He let me know when he was certain about the replacement. The car was fixed for free. That salesman did not realize it at the time, but he cultivated a long time customer at that time. I have since purchased 7 VW's from Harper's and will continue to do so in the future. All in all I have had nothing but positive experiences at Harper's thanks to Andy, Mike, Bill, Jerry and many others I hope to have many more VW's down the road. Thanks! More

Andy is always friendly and responsive. He is very knowledgeable about my vehicle (Passat) and offers recommendations in a way that I know what he says is in my best interest. He also keeps me up on knowledgeable about my vehicle (Passat) and offers recommendations in a way that I know what he says is in my best interest. He also keeps me up on new vehicle information in a way that always makes me want to purchase my next car from Volkswagon. I always refer all my friends and family to this dealership because of the service department and how they have treated me after the sale. I am a widow who depends on honesty and truthfulness in what I am told by Andy. In my opinion the service department, and Andy, are number one in Knoxville, Tennessee. More

I had some repair work done on my car at Harper Volkswagen and everything was done in a timely and efficient manner. Andy Maxey was very helpful and friendly. I would recommend Harper to others. Volkswagen and everything was done in a timely and efficient manner. Andy Maxey was very helpful and friendly. I would recommend Harper to others. More

On a trip from South Carolina to Illinois I experienced car trouble and had to be towed to the nearest VW dealer. I was there less than an hour when I was told it would take a days to repair my car. The car trouble and had to be towed to the nearest VW dealer. I was there less than an hour when I was told it would take a days to repair my car. The dealer put me in a loaner and only asked that I return it with the same amount of gas. The service was wonderful and my service technician, Steve Nicole, was wonderful as well. He treated my with consideration and respect. Since I am a woman and was traveling alone this was important and took a lot of the fear I was feeling away. We have owned a Jetta since 2001 and have been to many dealers. None of them have been as friendly or accommodating as Harper. I would highly recommend Harper and truly wish we lived closer so we could use them for further service. More