Harper Volkswagen - Service Center

Every time I have a problem or take my car in, Andy or Jeff always make me feel welcome and there is a personal touch with them. They are a huge reason why I enjoy coming and trust Volkswagon. There Jeff always make me feel welcome and there is a personal touch with them. They are a huge reason why I enjoy coming and trust Volkswagon. There is just one complaint, the other Service Tech, Steve, has no where near the Customer Service as Andy & Jeff. He has called my two young boys out infront of me. You just do not do that! No personal touch or near the personality as Andy & Jeff. They truly seem to care. More

This is the first car I purchased on my own and I'm not sure if it's because I'm a young female who doesn't know very much about cars or if this is just the way they treat their customer's in general...but sure if it's because I'm a young female who doesn't know very much about cars or if this is just the way they treat their customer's in general...but I have the very distinct feeling that I'm getting ripped off everytime I take my car in. The first instance was when my check engine light came on and my car was running sluggishly (it's a 2007 rabbit). The man in the service department asked me if I ever topped off my gas tank when filling up. I told him "Yes" because he explained that it was very important for him to know the truth...and I figured that it couldn't possibly be the problem because it's something I have done with every car I've driven and I usually only round up a few cents. The man came back and explained that because I overfilled my gas tank (according to him this was the only explaination) it damaged my charcoal filter and that it would have to be replaced (for $400+!!!) I asked if would be covered by my warrenty he curtly told me "No" because my manual clearly states not to overfill the tank (which by the way it doesn't, I've now read the whole thing) and that if I had taken the time to read my manual like I should have this would not have happened! Cut to a couple of weeks later, after the very expensive repairs, and my check engine light comes back on. This time there is absolutely nothing wrong with the car but amazingly I'm still charged for service, even though the light only came on because of a malfunction that they can't seem to fix. If that wasn't bad enough, I had the same check engine light problem TWO more times after that. Those services I did not pay for because I threw such a fit that I was in tears and I'm pretty sure they just wanted me to leave. Last but definitely not least, my car is in for its 20,000 mile checkup, the gas tank will not fill up all the way, and my check engine light is on AGAIN! The first thing the man in the service department asked me was if I was topping off my gas tank again(not only was the question in of itself insulting, but the way he asked was so condescending, I would have thought I was in the first grade all over again) I am now in the seventh hour of waiting for my car and I have an awful feeling that I'm about to be blamed for whatever issues my car is experiancing this time. I am very upset about the way I'm being treated and I know that I will never buy a volkswagen again because I am so offended with the way I've been treated...Buyer beware Harper Volkswager! More

This is the worst experience I have ever had in dealing with a car dealership. The staff were all terribly rude. I paid for an extended warranty on my car, however, this dealership refused to honor my wa with a car dealership. The staff were all terribly rude. I paid for an extended warranty on my car, however, this dealership refused to honor my warranty stating that they do not offer this warranty and since they don't offer it, they do not honor it. I will never take my car to them. I will drive the 2.5 hours up to Lexington,KY to Don Jacobs to service my car. Next year when my wife buys a new car, my wife and I will go up to Don Jacobs to spend our money. Harper has lost my business and in my opinion made a serious mistake. More

Our car has been in for lock problems 8 times. The first 7 times they either diagnosed it as an internal failure or "could not reproduce". After keeping our car for three weeks and reproducing the problem 7 times they either diagnosed it as an internal failure or "could not reproduce". After keeping our car for three weeks and reproducing the problem they have determined on the eighth attempt that the locks are not designed to work all the time because we have CRANK WINDOWS!!! They worked perfectly every time for 14 months but I was told it was because of something I was doing differently. They now only work part of the time because they were designed that way!? I said if they would get me the technical literature stating that the locks were intended to work like they said, I would accept it. They haven't. They also dented the running board with their floor lift and said they didn't do it. When I asked them to AT LEAST LOOK AT IT, THEY REFUSED AND BANNED ME FROM THE DEALERSHIP! They said they didn't want our business and would no longer provide us with a loaner for warranty work. (They promise a loaner if a car has been purchased there and we have bought two new cars there.) Two body shops have confirmed that the dent could only have been made by a floor lift and no one else has had it on a lift. I have already found out about one other person that was also "banned" from the dealership because of warranty work problems. Don't do business with Harper's VW, Porsche, Audi, Acura, Jaguar, etc. They sell expensive cars and treat their customers like dirt after the sale. (They also tried to sneak in a $129.00 charge on our last car for "services and processing.) More