Harry Green Chrysler Dodge Jeep RAM

top sales person at Urse Dodge we went to urse dodge and we wanted a new jeep. the sales person was Kim Streets she is awesome makes sure you are treated like royalty . she goes abo we went to urse dodge and we wanted a new jeep. the sales person was Kim Streets she is awesome makes sure you are treated like royalty . she goes above and beyond what her job requires her to do .she is with you from beginning to end . she knows every detail about any vehicle you ask her about. she works her butt off to make you feel like your important. she does everything to make sure she gets you the best deal there is. even now if I have a problem with my jeep shes the first there to help me get it taken care of and follows through til it is right. urse dodge is lucky to have her there I have sent many costumers there to her. I tell them only deal with kim streets she cares and loves her costumers. and if anyone can get you in that vehicle its kim streets. More

Fantastic sales staff We bought a new Dodge Durango and the sales team was fantastic! They were all very friendly and helpful. One of the things we like most about the whol We bought a new Dodge Durango and the sales team was fantastic! They were all very friendly and helpful. One of the things we like most about the whole thing is the fact that we didn't get phone calls everyday after looking at the vehicles asking "what we thought", "would we like to proceed with the sale" etc. we definitely would recommend this dealership. More

new jeep owner Needed a new vehicle - no idea where to even start - a friend said "Go see Kim Streets - she'll make it easy!" Kim was very knowledgeable, easy going Needed a new vehicle - no idea where to even start - a friend said "Go see Kim Streets - she'll make it easy!" Kim was very knowledgeable, easy going and did not add any pressure. She was patient, helpful and made the experience stress-free!!! More

Ask for Kim I went to a dealership in bridgeport and they did not listen to want I wanted, so I used the web..Ametro reached out to me and put me in a vehicle I I went to a dealership in bridgeport and they did not listen to want I wanted, so I used the web..Ametro reached out to me and put me in a vehicle I wanted. Ametro and Kim went above and beyond to meet my requests! More

OK TO BUY, STAY AWAY FROM SERVICE!!!! Let me just start this by saying I am not in it for something free NOR do I want to get anyone in trouble so I wont name names. If I owned a business Let me just start this by saying I am not in it for something free NOR do I want to get anyone in trouble so I wont name names. If I owned a business and this went on, I would NEED to know about it. I hope this makes it all the way up to the owner, and I hope he takes it seriously. I purchased a $65,000+ truck here in 2012, and after the initial awkwardness of being ignored since I was a young guy looking at an expensive truck, the sales part was fine. I got a new Dodge 1500 ecodiesel about 2 months ago and brought it to this dealer for its first oil change. (I tried calling for 3 days and NOBODY would answer or return a message so I just showed up and there was no line) WHAT A MISTAKE! At around 12PM-1PM on Wednesday 9/17/14 I went in for the oil change and was told it would take about an hour. My phone died at 2:45PM-ish, so I went to the service desk to inform them I would be in the lobby when it is done and to not call me because my phone was dead. The service guy went check on the status of my truck. He told me the tech was having problems getting the drain plug to go back in and that’s what was taking so long. No problem, ill go patiently wait longer in the lobby. After watching all the ESPN that I could stand and talking with other unhappy service customers, the service guy came get me at closing time to inform me that my truck was broke, they ordered the part, and had a rental car lined up for me. I was extremely irritated to say the least, but realizing it wasn’t his fault, I tried to not take it out on him. That’s about where my patience ended. After realizing they got me a rental CAR, I told them I needed a truck for work. “Oh, that’s an issue we would need to talk to the manager about”. I informed the manager that I am in town for work and a car just wouldn’t cut it, I NEEDED a truck. “Sorry, we don’t have any trucks”…I said well you have a whole lot of trucks, why cant I loan one of those out? “my man, we are a car DEALER, not RENTER.” Then he proceeds to act like I was the one who broke the truck, or that it was done by the factory. “I went back and looked at it myself, when they get it to the point of torqueing, it wont stop spinning”, oh so you cross threaded the plug and when you tried forcing it the threads ripped, causing the oil to leak? “No it was like that before we got it”…. If it was like that before I brought it there, why wasn’t oil leaking for the last 8XXX miles?? I then asked what was I supposed to do about moving my cargo trailer to a house I rented that night because I was in a $135/night hotel and needed to move. “I don’t know what to tell you”. Ok, well what am I supposed to do when I show up to work and my boss sends me home because I don’t have a truck? “I don’t know what to tell you”. Then he awkwardly walks out of the office with someone, leaving me there dumbfounded at how ridiculously BAD this dealers service department is. Not only did I sit there for 5 hours for an oil change, have my truck broken by them and blamed on me, be told I was SOL about my hotel and job, AND get a rental CAR- they wanted ME to pay for the rental! WTH?!?! 1st off, why would I have any business messing with the drain plug to strip it myself? That doesn’t make sense. 2nd off, it was their fault! Why should I pay for the rental?! They charged $100 to my card to cover any damages that might happen to the car, but it was refunded. Here is the worst part- This oil change and this dealer essentially cost me an extra night in a $135 hotel, not being able to work without a truck for 5 working days (which adds up to a large amount of money), and the $215 for the oil change! Luckily my boss was semi-understanding and it didn’t cost me my job! Instead of apologizing for messing up and comp-ing the oil change, they charged the rental to MY insurance, which also baffled me. Also, the entire time I was there, the service department was being paged for a phone call and nobody answered the phone even though 3-6 people were always back there standing around. On top of that, an ice cream truck showed up with free ice cream for them and the shop shut down for a long time – not that they had a long line of unhappy customers waiting or anything!! I will NEVER be back to this dealer, and neither will many of the guys I work with in the oilfield of this area. We spend a TON of money at local businesses, but we also stick together when one of us is done wrong. It is time to get this service department in decent order or you might as well close the doors in my book. I will drive back to Illinois for an oil change before I return here, and I suggest everyone else avoid it all costs also! More

take a overnite bag when you visit these guys i really need to share my exciting day i encountered yesterday with you guys. I got up at 8:00 got ready and left my house at 8:30 am headed to urs i really need to share my exciting day i encountered yesterday with you guys. I got up at 8:00 got ready and left my house at 8:30 am headed to urse dodge in fairmont. I had it in my mind I NEEDED a new car. And if anyone knows me, i dont think i just go get. So I got there at 9:00 am. I test drove a jeep and parked it and had to have it. So the bickering was on... I even tried to just go buy a used one, they wouldnt have it, they wanted to sell a New one, I questioned the interest rate, giving them suggestions on different banks, they said we deal with ally financial lol..finally I left around 12 because I just could not deal with them. i came home put my feet in carsyns pool and opened up a beer. Phone rang at 1:01. (from cell phone, i really dont watch the clock that close) it was Joe from Urse with a deal. So I said yes, have the car and paperwork ready and we will be there, we live 15 minutes away. Take note that it was 1:01 when I said have the car ready. So i get dressed and head back to Fairmont, cause i NEEDED this jeep. So we get back there around 1:30 give or take 5 minutes. The salesman we dealt with, Mike, who i must say was awesome thru the whole ordeal, was waiting. He said there are 2 ahead of you shouldnt be long. I talked on the phone once and 2:00 to my sister, and chit chatted with the people around. I dont really know the exact time I finally got in to see the financial manger, but my husband had time to walk to McDonald and eat, I drove to Walmart and got some medicine and water because I didnt feel well came back and still waited a while before going in. But finally i was getting my jeep. went in, sat down still questioned the interest rate to this guy, 4.3 was high for a new vehicle. He response...we deal with ally...hmmm got that..I knew i was getting screwed but I was getting my jeep..hahaha didnt matter. so all the paperwork was done, time to go home....in a perfect world you would think huh? No we get out there get in the jeep and we get sorry, we dont have any Inspection Sticker. We sent someone to our Bridgeport location to get them. REALLY? It took him an hour, AN HOUR!, to drive from South Fairmont to Meadowbrook Mall Exit and back. I kept going in and saying any sticker yet? Joe kept saying he left 5 minutes ago. Now I think i may have asked 4 times and got the exact same answer. Now think about it, a car lot with no stickers. So I walked outside, Now keep in mind it was almost 5:00. This refers back to the 1:01 phone call when I said yes, we will take it, have it ready. At that time, did they not realize they had no stickers, 4 hours later and no sticker. Not one time did JOE say, Im sorry, how can I make this right, nor did he even say I'm sorry. Just he left 5 minutes ago. So i finally sat in this jeep long enough. I was ready to go home. I walked in side and said. I want my car back and I'm going home. I have never ever encountered this experience when i bought cars. And trust me, I have bought a lot of cars. He spun around and said look you want your car back fine, at this time I was really pissed. I said yes, I want my ###### car back and i want it now. I grabbed my stuff from the jeep and threw it in my car and drove off. I did learn a few things from this experience. URSE is not out there to get you the best deal, they only use ally financial, they dont care if you are sitting there all day, some of their employees are xxxxx and I dont need a new car! Mine is fine. More

True professionals These guys are the best. By far, the best car buying experience I have ever had. Their team worked hard to get me the deal I needed but what really im These guys are the best. By far, the best car buying experience I have ever had. Their team worked hard to get me the deal I needed but what really impressed me was the level of service I have received after the purchase. Mr Payjack called me personally to thank me and my wife and invited us back to go over the new truck again. There's tons of technology on these things these days. I just found them to be honest, fair, and extremely interested in making sure we were happy. It was a breath of fresh air. More

I purchased a used 2010 Dodge Nitro with only 50,000 miles. After having this horrible car for only three weeks the check engine light came on. Having the remainder of the factory warranty I took it to miles. After having this horrible car for only three weeks the check engine light came on. Having the remainder of the factory warranty I took it to Urse Dodge in Fairmont on Friday August 2. Was told by Dan that the head gasket was blown and they would start on Monday to fix it. To be brief a week later it still had a check engine light. Fast forward TWO MORE WEEKS they finally diagnosed that they put the wrong cylinder head on! Still waiting on correct parts to arrive and hopefully their hack "master technicians" will be able to figure out how to get my car running. Now as to customer service. It doesn't exist! Dan is a liar and will never call you to update you, and when you call him back he'll say "hehe I was just getting ready to call you" or " uhm we don't have a clue whats wrong but I'll call you back". After a week and a half of dealing with this imbecile I have dealt with Jim a "service manager" who sounds like all the scumbag used car salesman cliches you've ever seen. If he really is a manager he has no clue what is going on in his service department and is even worse to call back. He usually makes one of the girls who answer the phone relay messages because he is "in a meeting" or "out to lunch". Please take my advise and run far and fast from Urse Dodge! More

This was the most horrific experience in car buying that I have ever experienced.My husband worked up a deal on a used van from Urse Dodge Chrysler and spoke with a sales manager (or someone who claimed to I have ever experienced.My husband worked up a deal on a used van from Urse Dodge Chrysler and spoke with a sales manager (or someone who claimed to be one). We had already been there once before and I didn't get a warm or even slightly good feeling from them. The "SALES MANAGERS" (aka...Gods) sat up on this podium with their disgustingly smug looks, as if to try and make people feel inferior, or to intimidate customers. Sorry guys, doesn't work for me How about putting that much effort into customer service?! So basically, this deal was all worked out, they were aware that we had financing and so we were told that they would "wrap it up" for us and in the meantime, we would load all of our 4 kids into our van to drive over an hour to pick up our new van! That didn't work out so well. We got there and saw the van sitting with a dealer tag already on it. My husband took that as an immediate RED FLAG. I, on the other hand, thought, "wow, they really got it all ready to go for us!" Mary Jo came out and looked nervous....in short, NO ONE (not even that crappy sales manager) pulled the keys or le ANYONE know that we were coming down to purchase the van and in the time it took us to get down there, someone else was already writing up a deal on it!! You can imagine the horror of this! We were then told to not be discouraged but to wait around because the other people didn't think that they would be approved for the loan. Well, guess what, they were. And so the van was sold out from underneath of us right in front of our faces. Typical for Mary Jo, she looked like a deer in headlights, not an apology, not an offer to make it better, not even a mention of a manager speaking to us! So, that was that. We left there with 2 kids that we took out of school early and 2 others that couldn't seem to understand why we weren't driving our new van home! To this day, I have not heard from them. I intend on reporting them to the Better Business Bureau and also letting everyone and anyone that I come in contact with that is looking for a vehicle, to NEVER even consider using this dealership. They are the worst dealership in the world! And in addition to the poor service, Mary Jo was probably the biggest ditz that I have ever come across, and believe me, I have dealt with several! One of her lines is as follows, "so, like this van has um like really high Mega Byte memory and I don't really know what that is....but, that is like REALLY good!" Really?? What a bunch of idiots! More