Hart Nissan of NOVA - Service Center

Lacking customer service on day of my appointment. Car not done when promised. Car parts not available when I was told they were in stock. not done when promised. Car parts not available when I was told they were in stock. More

Arrived on time and waited about 10 minutes while various employees milled around, chatted, and generally ignored me. At one point, someone said, from a distance, 'be right with you'. Continued to wait. JJ c employees milled around, chatted, and generally ignored me. At one point, someone said, from a distance, 'be right with you'. Continued to wait. JJ came out eventually and was very informative during our initial conversation. I was told the service would take 45 minutes and that he'd call me when it was done. I waited in the lounge. An hour later I went back to his office, wondering what the status was, as it had been well over 45 minutes and I'd heard nothing. He said he was still waiting for a body shop to get back to him, which is fine, not his fault, but I would have preferred some communication, as I had an appointment to get to. JJ said he would send me the body shop contact info so I could follow up. 48 hours later and he has not done so. More

I have had three visits here and I found the work done really good and recommendations to be honest. Great customer service. My Only suggestion is that if the coffee machine could be cleaned? really good and recommendations to be honest. Great customer service. My Only suggestion is that if the coffee machine could be cleaned? More

From start to finish I received great customer service that went beyond what I expected and thank you to your Rep. Mr. Steven for a great process to get my oil change for my car. that went beyond what I expected and thank you to your Rep. Mr. Steven for a great process to get my oil change for my car. More

Hart Nissan did a great job getting our Pathfinder serviced, and our service representative, Chris Mitchell, was friendly and professional. We will continue to choose Hart Nissan for our servicing ne serviced, and our service representative, Chris Mitchell, was friendly and professional. We will continue to choose Hart Nissan for our servicing needs. More

Very friendly and honest. But I’m very annoyed at all the surveys. This is the third one I do. Why wasn’t the first one enough. Just pay your employees fairly and don’t send me a million surveys. They did a surveys. This is the third one I do. Why wasn’t the first one enough. Just pay your employees fairly and don’t send me a million surveys. They did a good job, so pay them well. More

John was very very helpful. He explained what was needed and why. And they even found a nail in a tire that I had been having trouble with but hadn't mentioned to him. and why. And they even found a nail in a tire that I had been having trouble with but hadn't mentioned to him. More

Since changing to hart Nissan the service has improved tremendously. They know walk you around your vehicle, showing what they will check/looking for. This is great so that you know what to expect in repa tremendously. They know walk you around your vehicle, showing what they will check/looking for. This is great so that you know what to expect in repairs and how much it may costs. Their service department can pull up any past repairs done at previous dealerships so you don’t do something like a fluid change that isn’t necessary. More

Great customer service! I’d definitely recommend Hart Nissan. What more do I need to say? Christopher Mitchell is awesome! He provided excellent customer service. Nissan. What more do I need to say? Christopher Mitchell is awesome! He provided excellent customer service. More

Mara is amazing! She is a service writer that makes you feel like a dealer ship actually cares about your car..I’ve been going to this dealership for a long time ( through all the name changes)...and Mara feel like a dealer ship actually cares about your car..I’ve been going to this dealership for a long time ( through all the name changes)...and Mara stuck with them..which is why I did as well. I know my car is taken car of when I go here. More