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Hart Nissan of NOVA - Service Center

Springfield, VA

4.8
102 Reviews
Call Service Center (571) 423-0577

102 Reviews of Hart Nissan of NOVA - Service Center

Sort by
December 02, 2021

They were very nice and helpful. Thanks. For everything. Very much appreciated. Any problems you’ll see me again More

by Cgreenests2007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Simpelo, Gary Hull, Frederic Murray
Report | Print
Dec 03, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

Helpful
December 01, 2021

Unfortunately service is not at the level I have been a costumed from Nissan. Either they need more personnel, new management or more customer service training More

by mpramos1964
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
None
Report | Print
Dec 02, 2021 -

Hart Nissan of NOVA responded

hi Mpramos1964, thank you for your honest feedback. I would like to apologize on behalf of Hart Nisan of Nova if your experience with us was anything less than exceptional. I would love to get more information about your experience. At your convenience please give us a call at 703.451.1970. If it's not too late we would love the opportunity to listen and understand your complaint in hopes of doing all we can to earn your trust and business again. All the best, Imani Marshe Owner loyalty Manager

Helpful
December 01, 2021

Fredric was a very helpful guy and an absolute great professional in what he does and in satisfaction to he’s customers great guy! More

by Patrickn23
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Report | Print
Dec 03, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

Helpful
December 01, 2021

no commentxx xx xx xx x x x x x x x x x x x xx no comment xx xx xx xx x x x x x x x x x x x xx More

by zug.georg
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Dec 03, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

Helpful
November 30, 2021

The customer service was poor. It was my first visit. I don't plan to return. I was never introduced to the person managing my car. I had to ask was everything okay with car after being told it was ready. More

by youaresomebody2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matt
Report | Print
Nov 30, 2021 -

Hart Nissan of NOVA responded

Hi , we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would like to work towards a resolution, so if you are willing, please reach out to us at (703) 451-1970 to discuss this further.

Dec 01, 2021 -

youaresomebody2004 responded

Please provide the name of the person I should contact and the best time to call.

Helpful
November 30, 2021

It took a bit longer than I expected. However, it was a nice service after all. More

by Kforsell
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sorry I can’t remember the name of the lady who helped me
Report | Print
Nov 30, 2021 -

Hart Nissan of NOVA responded

Thank you for taking the time to leave us a 5 star review! We truly appreciate it

Helpful
November 30, 2021

Had a great experience. Thank you,Matt Liberty. I appreciate it! This was my first car service after buying my car this year. More

by GEORGINA.CUPP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnathan "JJ" Johnson
Report | Print
Nov 30, 2021 -

Hart Nissan of NOVA responded

Thank you! We appreciate the opportunity to be of service. I will share your comments with Matt Liberty as well!

Helpful
November 30, 2021

I had an awesome experience as always. Very professional, clean and they provided all the information needed up front. No surprises. Frederick Murray is awesome. More

by lucystonecold_316
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frederic Murray
Report | Print
Dec 01, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

Helpful
November 30, 2021

Siempre me atienden con mucha amabilidad , el servicio es muy bueno y de primera, no necesito hacer cita previa y eso es muy bueno. More

by luviley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gary Hull
Report | Print
Nov 30, 2021 -

Hart Nissan of NOVA responded

Gracias por la oportunidad de reparar su vehículo. ¡Realmente apreciamos la oportunidad de esperar verte nuevamente!

Helpful
November 30, 2021

Chris was awesome! Along with other maintenance staff. I am very satisfied with the customer service and car service that was provided. More

by Kiana_91
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan "JJ" Johnson, Adam Simpelo, Gary Hull, Frederic Murray
Report | Print
Dec 01, 2021 -

Hart Nissan of NOVA responded

Thank you so much for taking the time to leave us a 5 star review! We truly appreciate the opportunity to be of service! We look forward to seeing you again!

Helpful
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