The sales person was very helpful and accommodating in finding the right vehicle for us. We went on many test drives. After that, service was not good. I had a 4:30 appointment to sign paperwork and pick up the car. No paperwork was prepared ahead of time. I did not go in to see finance manager until after 5:15. There was am extra $299 on sales contract. It was for VIN etching. On a used car? Etching was surely done when car was new. The interest rate at closing was higher than salesman lead us to believe. Finance manager said it was because VW was paying first month's payment. So, basically VW was giving me a loan on my loan. If I knew rate was going to be higher, I would have found other financing. After almost 2 1/2 hours, the car was finally ready to leave. The low tire pressure light was on. it was already late. I figured I would just add air when I got home. Turns out, the tire had a nail in it which makes me question if the dealer really did a 100 point inspection on this certified pre-owned car. Looking closer at the inspection report, they also checked that wheels had no damage. Two rims were damaged, probably from scraping curb at some point. I knew the rims were scraped but took that into consideration. Anyway, the point is that the whole 100 point inspection needs to be questioned. About two weeks after the purchase, I received an email with a survey from the dealer. In the questions, it asked if I had received the CPO warranty booklet. I had not. I checked box to have someone contact me. Two weeks and nothing.
I would recommend the saleperson but not the dealership for used car purchase. I would also question service.