Hartford Toyota
Hartford, CT
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3,927 Reviews of Hartford Toyota
Amazing Car Buying Experience I contacted the dealership and spoke to Jill Bruno to see if I can get into a car. I explained to Jill my situation and she said to come down and she I contacted the dealership and spoke to Jill Bruno to see if I can get into a car. I explained to Jill my situation and she said to come down and she will have someone assist me. As soon as I walked in the dealership the greeter was very nice to us. The Salesperson who helped us was Steve Basora. At first we wanted a used vehicle because of our budget. Steve educated us on all the new Toyota's and special programs we qualified for. We picked out the Camry of our choice and Steve was still able to meet our budget in a brand new Camry. We were so excited but still in shock that we were able to get a brand new car with the help of Jill and Steve. My uncle purchased a vehicle here as well and I now see why he recommended us to Hartford Toyota. We live in Willimantic, CT so the dealership isn't in our backyard. Driving 45 minutes for the service we received was well worth it. Everyone here is like Family and they treat everyone with respect. I would recommend Steve to anyone and he is also Bilingual so if you need a Spanish Salesperson he is definitely the man for the job. Overall the experience here was different from the typical car dealership it was a no-pressure environment so for a first time buyer like me it was a relief and made the transaction easier. More
This Transaction Was Actually Fun! After having two bad experiences in Litchfield County and having each prospective deal fall through for two different reasons, we were dreading having After having two bad experiences in Litchfield County and having each prospective deal fall through for two different reasons, we were dreading having to continue to look for a smallish car for our college-age son. I had a glimmer of hope with Jill Bruno, who was right on top of the emails I sent during the week. She answered right away with whatever information I needed. Huge Plus! Hartford Toyota was our first stop on Saturday. We were convinced a Corolla would be the car we needed. We walked into a bustling car dealership and became hopeful. The receptionist warmly greeted us! Jill came to see us and then introduced us to Gaetano Pagliano, who was one of those people we felt we had known all our lives. Guy showed us 2 cars, the second of which we were quite taken with. The deal progressed very smoothly and Guy bent over backward to meet our needs and address our concerns. He is very knowledgeable about the Toyota line, and has been in this location for 5 years. It was a pleasure to do business at Hartford Toyota Superstore. We look forward to other transactions with Hartford Toyota and Guy in the future. More
My best experience My experience at Hartford toyota was an amazing experience from the sales person ( lilly) to the finance manager (Gloria) my experience here was the b My experience at Hartford toyota was an amazing experience from the sales person ( lilly) to the finance manager (Gloria) my experience here was the best I have had at any dealer. Both my mother and I walked away very satisfied. Both women went above and beyond to help and educate us on leasing vehicles More
Great experience! Leased a Camry SE for my son. My 3rd Toyota leased in the past few months. Nicest people to deal with . Honest, fair, and accomodating. Leased a Camry SE for my son. My 3rd Toyota leased in the past few months. Nicest people to deal with . Honest, fair, and accomodating. More
BLESSED BY MY TOYOTA TEAM The team worked Extremely hard for 3 days to get be approved. I was ecstatic with the GREAT new and dedication that they up forward! The professionali The team worked Extremely hard for 3 days to get be approved. I was ecstatic with the GREAT new and dedication that they up forward! The professionalism, quality of service and friendliness was overwhelming.. I now have an extended family. I recommend my mo and she's please with the service as well. More
Excellent Experience Once I walked into the dealership with my family a young a young man named Luis helped us with finding the right Forerunner. He had an expertise on mu Once I walked into the dealership with my family a young a young man named Luis helped us with finding the right Forerunner. He had an expertise on multiple vehicles to provide us with the best possible deal that fit our needs. Due to his knowledge on the different cars we trusted his information on the Forerunner Trail being the right fit. Lui's genuine caring to fit my family needs is what helped make the decision much easier. The delivery process was very fast as the plates and all were ready to go thanks to Lu. My experience at Toyota Superstore was a pleasure as Lui did not pressure my family into to buying any car but giving us the knowledgeable information to buy the right car. More
My mother is so excited!! I came into Hartford Toyota about a week or two a go with my mother looking for a new SUV. The snow has been so bad this year I convinced my mom that I came into Hartford Toyota about a week or two a go with my mother looking for a new SUV. The snow has been so bad this year I convinced my mom that it was time to get a new car. We met with Charles and he was very professional. He showed us the car that my mother fell in love with which was the Rav 4. He did a great job going over all of the features during the test drive. There was no question that this was the car for her. Afterwards we met with Marc who did all the paperwork for us and was really helpful guiding us step by step. All and all, my mother is very happy with her new Rav 4. This was the best experience for her. More
RAV4 purchase From the moment we stepped in the Toyota super store not only he acknowledged us but Ian made us feel at ease. He provided us with all the information From the moment we stepped in the Toyota super store not only he acknowledged us but Ian made us feel at ease. He provided us with all the information there was in order to make the best decision. I was nervous and felt a bit intimidated because it was my first time purchasing a car, but Ian provided exceptional guidance. What I personally loved the most about him was the fact he was honest about the wait time for all the paper work to be processed. Overall the wait was worth it and I couldn't be happier with our 2015 RAV4. Ian, thank you so much we couldn't have a better salesman. More
Tacoma TRD Sport purchase. Leslie Richam was a pleasure to deal with . Knowledgeable attentive salesman . Treated me like a friend. I would have no hesitation to buy a vehicle f Leslie Richam was a pleasure to deal with . Knowledgeable attentive salesman . Treated me like a friend. I would have no hesitation to buy a vehicle from him in the future. More
They really set the standard on how dealerships should be! I was a first time car buyer, so that being said the experience has been pretty exciting and overwhelming at the same time. Traveling from different d I was a first time car buyer, so that being said the experience has been pretty exciting and overwhelming at the same time. Traveling from different dealers to find the right car and price for me was my main concern. Most of the dealerships felt the same, whether it be false promises, salesman saying almost anything to get the sale and just the lack of emotion between me as a customer and the dealership itself - it felt like I was a number to them and just a part of their day to day routine. Then I found Hartford Toyota. These guys are basically like a big family, and they treat you as part of it - even if you have no intentions of buying from them they'll be just as kind and effective as if you were. When I got there I was greeted by Gabriel "Gab" O. He was effective and courteous. Answered any and all my questions and he really took the time to make me feel comfortable with my choices instead of being too overbearing and pushy. I Also met with Andrew L. and Jim W. to see what I can afford (because I have no credit at all) and they really worked with me to hit the price I was looking for. Understanding my lack of credit and my budget, they still not only got me approved but also got me into the price ranger I was looking for. They really went the extra mile to help me. Also when I left the first time to think over my decisions I gave Gab my contact information. He wasn't like the other salesman, he didn't call constantly and keep trying to push different things. He actually gave me the time to decide things on my own, which made him stand out from all the previous dealership salesman. When I came back to make the purchase I was met by a few more friendly faces Bob T. one of the expert mechanics and someone you can feel safe trusting and Tony M. in finance. Bob explained the overall prefomance and reliablity of the car I was buying. It wasn't just what I wanted to hear - He gave me real knowledge and understanding of the car and since I was a first time buyer, it was a car he'd recommend. He gave both xxxxxxand Con's of the car, he didn't sugar coat it at all, and he did it in a way that gave you confidence in what you were buy. Which is great so you really know what your buying. Then after a final overview of the car with Gab (he took the extra time to let me know about any additional gadgets I might not be aware of). I went to finance and met Tony M. which I could only describe him as your actual relative because how he treated me. It's like I was one of his own. He even told me how he operates, He told me "I always work with the customer the way I'd want to be worked with. if I was on the otherside, how I would I want to be treated" and he meant it because the time I spent with him understanding the finacial aspects of the car made me feel comfortable and put my mind at ease. So after I made the purchase of the car I was met by Andrew L. again and he gave me the final rundown of any extra info I needed to know and sent me on my way - Still with the same kind attitude and attention to detail as he did before. And I was able to drive off in my new car and in record time too (I've always tagged along with relative buying cars and it always took twice as long). My whole time dealing with Hartford Toyota was really an experince in itself, and if it wasn't for all the kind and effective staff I had the pleasure of working with, they wouldn't have made such a lasting impact on my buying experince. Hartford Toyota stands out from any of the other dealships I've been too because they treat you like family. You see all the other dealership commercials promising "like family" and "we want to get you approved" etc. But Hartford Toyota is the one that really delivers their promises and their words aren't empty. So I would highly reccomend you head down there and see for yourself because they really set the standard of how dealerships and service should be. More












