Hartford Toyota

Don't hesitate. After test driving several vehicles, and several dealerships, I discovered Hartford Toyota. I found the warm and welcoming atmosphere along with the After test driving several vehicles, and several dealerships, I discovered Hartford Toyota. I found the warm and welcoming atmosphere along with the product knowledge to be exceptional. Everyone I worked with, from Jim Palumbo to Andrew Lombardo to Tony Mumtaz, deserves a raise. g Hartford Toyota will not only be my service home, but will also be the dealership I recommend to my friends. More

Mr Perez Absolutely amazing car buying experience. The entire staff went above and beyond! Visited several Toyota dealers in the area, this was the only place Absolutely amazing car buying experience. The entire staff went above and beyond! Visited several Toyota dealers in the area, this was the only place interested in helping me purchase the right vehicle for me and my family. Great work guys! Thanks. More

Stress free experience I had a very good experience working with Jim. He was very friendly and knowledgeable. I felt comfortable and not pressured. The questions that I I had a very good experience working with Jim. He was very friendly and knowledgeable. I felt comfortable and not pressured. The questions that I had at that time were answered and I was invited to return if I had other questions. He found my husband and I the car that I wanted and it is beautiful. I now have purchased my third Avalon from Hartford Toyota. More

Exceptionally Satisfied I am extremely thankful & grateful for Tony Mumtaz because my family has grown out of the 2011 Camry LE. I have a 1 year old, 10 year old and a 13 ye I am extremely thankful & grateful for Tony Mumtaz because my family has grown out of the 2011 Camry LE. I have a 1 year old, 10 year old and a 13 year old. Tony Mumtaz was able to get me out of a 2011 Camry LE and into a 2014 Sienna LE. His Professionalism, Humanity supersedes him as a human being. He is a true Angel! Jim Palumbo, was very courteous and took care of my son while Tony went over all of the paperwork with me. On several occasions Jim Palumbo would ask if there was anything he could do for me. Jim Palumbo went over the new Sienna with me and made sure I was comfortable with using all of the features before he made me leave. A true gentleman! My overall experience was beyond my expectations! Leno More

Special Thanks to Mike Delemos and Andrew Lombardo I had a very pleasant experience at Hartford Toyota where I purchased a new FJ Cruiser. The sales staff I dealt with, salesman Mike Delemos and Andre I had a very pleasant experience at Hartford Toyota where I purchased a new FJ Cruiser. The sales staff I dealt with, salesman Mike Delemos and Andrew Lombardo very professional. They were honest, direct and knowledgable in terms of the FJ. Cruiser. We arrived at a price that was equally acceptable. Mike Delemos was very well versed on the amenities and functions of the FJ and I feel like I acquired two new and young admirable friends. It was so good to see these young men working hard at their young careers. It left me with a very positive experience and happy to know these two guys have a great future ahead of them. More

Best Buy Thanks to Jay, I was able to easily with no hassle on his to my part of the transaction. He even checked back with me on making sure my availability t Thanks to Jay, I was able to easily with no hassle on his to my part of the transaction. He even checked back with me on making sure my availability to pick up the Rav 4 was good for my time frame. More

Perfect Price in first Visit Perfect Price in first visit for our new Toyota Sienna LE. Saved visits to other dealers. Everyone is welcoming. People who work here understands what Perfect Price in first visit for our new Toyota Sienna LE. Saved visits to other dealers. Everyone is welcoming. People who work here understands what buyer needs and are to the point (not like some sales reps who just wanna show off marketing skills). Jill reached out via an email communication. Gab, Jim and Marc were wonderful is completing the purchase withing hours. More

Hartford Toyota takes Customer Satisfaction Very Seriously This was my first experience with this dealer. Everyone was courteous. I arrived at 7:00 a.m. and Carl took care of me right away. From there howev This was my first experience with this dealer. Everyone was courteous. I arrived at 7:00 a.m. and Carl took care of me right away. From there however my experience did not go so well that day. I was supposed to have been on the 7:30 a.m. shuttle, but a series of mishaps prevented me from being on that shuttle and I missed the 8:30 a.m. shuttle as well. I ended up waiting until 10:30 for my car to be ready. Grant is a newly employed shuttle driver. He was very nice and I can see he will do well in customer service, but my situation that day provided Grant with what likely was a good learning experience. The shuttle fiasco could have been avoided had there been better communication. I was also given inaccurate assessments for how long it would take for my car to be ready. That likely was not Grant’s fault as he was likely just the messenger. I returned my survey explaining how dissatisfied I was with how my situation was handled. Chip responded promptly with a letter of apology. He explained what happened and he assured me that this is not the type of experience they want for their customers. Chip took quick action to correct the issues causing my dissatisfaction. Chip also made things right with me. I appreciate the effort that was made to make me happy and I realize that they take customer satisfaction very seriously. For this reason I will continue doing business with Hartford Toyota. I can't rate the quality of work because I was only there for simple maintenance (30K). The price is what I expected. Although I had a bad day, my overall experience was excellent and my confidence in Hartford Toyota has been restored. Thank you Chip. More

purchase new car The whole process was great Jay help us choose the right car I will recommend to my friends. Great sales knows the product smooth transaction overall The whole process was great Jay help us choose the right car I will recommend to my friends. Great sales knows the product smooth transaction overall. More

Service Review I am extremely pleased with Dave for the hard work he put forth in getting me into the vehicle of choice. He went above and beyond the call of duty. I am extremely pleased with Dave for the hard work he put forth in getting me into the vehicle of choice. He went above and beyond the call of duty. More