Harvey Cadillac

I own two cars that I bought from Harvey Cadillac and their Lexus partner. All work and annual check ups are done only by them. Both of my vehicles are over 13 years old and perform like they were just their Lexus partner. All work and annual check ups are done only by them. Both of my vehicles are over 13 years old and perform like they were just taken off the lot new. They both look brand new, drive like they were just out of the factory, and the personnel at Harvey are knowledgeable, accessible, and professional. I wouldn’t think of going anywhere else for my service. Harvey has offered me appropriate and continuing coverage bumper-to-bumper on both vehicles and keep track of when the contracts expire so I can reinvest in my protections. I completely trust them as I should because no one could give me the same service that they do. I consider them my friends. From the sales department to the service department to the body shop and the insurance, no other dealership in Grand Rapids with whom I have had experience can hold a candle to them. I love Harvey. J. D. More

Honest quality service. Always do a complete inspection. Personable friendly staff. Best service department in west Michigan Always do a complete inspection. Personable friendly staff. Best service department in west Michigan More

Stephanie is courteous and knowledgeable. I look forward to seeing her when I bring my car in for service. I look forward to seeing her when I bring my car in for service. More

Very excellent service also customer care excellent service person was very good and wonderful explained service service person was very good and wonderful explained service More

Service went well, I was a little disappointed that the car wash was broke and I didn’t get a wash. All the staff are very friendly. car wash was broke and I didn’t get a wash. All the staff are very friendly. More

Once again I had an outstanding experience with Stephanie and the team at Cadillac. Stephanie is always very responsive to my calls and does her best to accommodate my work schedule. My car was turned around and the team at Cadillac. Stephanie is always very responsive to my calls and does her best to accommodate my work schedule. My car was turned around by end of same day which was a blessing. It is always a pleasure to work with the team at Cadillac! Thank you! More

As always Lexus provides the best service that suits my needs and are always available when I need help Excellent service for my Lexus ES in a timely fashion I love my Car All the Employees are frie needs and are always available when I need help Excellent service for my Lexus ES in a timely fashion I love my Car All the Employees are friendly, cheerful, and efficient and very knowledgeable !!!! 😊😊🩷 More

Excellent customer service. The staff went above and beyond to accommodate my appointment. Very proffesional and welcoming! The staff went above and beyond to accommodate my appointment. Very proffesional and welcoming! More

The service at Harvey Lexus is always professional, complete and timely. My service manager Brian is always accommodating to my schedule and my needs- I like the consistancy and professionalism I get f complete and timely. My service manager Brian is always accommodating to my schedule and my needs- I like the consistancy and professionalism I get from Harvey every visit. This has kept me coming back for over 10 years. More

Always friendly always prompt always fair I’m having issue with seat belt retraction that should be warranty work Not a $ 600 repair issue with seat belt retraction that should be warranty work Not a $ 600 repair More