Haselwood Chevrolet Buick GMC

The Dealership was the best to work with, they went above any beyond to make sure I was completely satisfied. I will chose Haselwood GMC over any other dealership! any beyond to make sure I was completely satisfied. I will chose Haselwood GMC over any other dealership! More

Want to share my experience with Haselwood GMC in hopes that it spares other prospective customers the agony. I waited 8+ months for a custom ordered vehicle, only to have Haselwood sell the assigned VIN that it spares other prospective customers the agony. I waited 8+ months for a custom ordered vehicle, only to have Haselwood sell the assigned VIN (likely to a higher bidder) on the same day of delivery. Full details summarized below, but in short I do not recommend buying from this dealer unless the car you intend to buy is on the lot and ready to be taken home same day. While the full story is fuzzy, something highly unethical occurred and I have reported Haselwood GMC to GMC Corporate and the WA Better Business Bureau to follow up. —— Full Story —— I custom ordered a Sierra 1500 truck through Haselwood GMC and made a $500 deposit 3/10/2022 for a designated VIN. 256 days (8+ months) later, I received a text at 9am on 11/21/2022 saying the truck was unloaded at the dealership and by 12pm Haselwood called to say they sold MY truck to someone else in error. They chalked it up as an "innocent mistake". This is hard to believe since a sales person, the sales manager, and a financing manager must all sign off on paperwork to complete a sale—not to mention the salesman even remarked how “we rarely trucks available on the lot”. Obviously, something sketchy was done and multiple people were complicit in making a quick buck at month-end/year-end. Spoke with GMC corporate and other GMC dealerships who confirmed that because order was made for me, it would be clearly marked as assigned to a buyer and not available for general sale—they all hinted that Haselwood probably got an offer above MSRP given the current market and decided to take it although they claim to have sold for MSRP when I pressed the matter.

 To “resolve” the issue Haselwood said they would find a similar vehicle and sell to me at invoice price, while continuing to hold my initial $500 deposit from March 2022. They initially sent over a few in-transit vehicles that didn’t meet my requirements. Waited a month to hear from Patrick Merrill and John Souza regarding a suitable replacement vehicle as they claimed to be checking with other dealers to make a trade, never proactively checking in with me to provide updates on progress. I began searching for comparable trucks in the WA/OR area within a 250 miles radius and sent several options over to Patrick. Unfortunately no progress was made in 30 days and on 12/22/2022, John said that they couldn’t agree on a trade for any of the available inventory in the region, so only option would be to re-order with another 5-8 month lead time (suggesting I buy a different truck now and trade in for the right one when it comes in). At no time during this process did they offer to refund my deposit for the assigned VIN although 280 days had passed. Ultimately, I purchased a vehicle through another GMC dealership 12/22 and called Haselwood to ask for my deposit back same day. Have since called 3 additional times and emailed to request confirmation of the refund being processed, but still have not received confirmation. Seems they are trying to hold onto the $500 for another 2 business days to close out the 2022 fiscal year without issuing until 2023. Horrible customer experience and their inclination to make a quick buck while eroding customer trust is shameful. There’s a reason why Haselwood doesn’t receive desirable inventory allocation compared to other Seattle area dealers.Want to share my experience with Haselwood GMC in hopes that it spares other prospective customers the agony. I waited 8+ months for a custom ordered vehicle, only to have Haselwood sell the assigned VIN (likely to a higher bidder) on the same day of delivery. Full details summarized below, but in short I do not recommend buying from this dealer unless the car you intend to buy is on the lot and ready to be taken home same day. While the full story is fuzzy, something highly unethical occurred and I have reported Haselwood GMC to GMC Corporate and the WA Better Business Bureau to follow up. —— Full Story —— I custom ordered a Sierra 1500 truck through Haselwood GMC and made a $500 deposit 3/10/2022 for a designated VIN. 256 days (8+ months) later, I received a text at 9am on 11/21/2022 saying the truck was unloaded at the dealership and by 12pm Haselwood called to say they sold MY truck to someone else in error. They chalked it up as an "innocent mistake". This is hard to believe since a sales person, the sales manager, and a financing manager must all sign off on paperwork to complete a sale—not to mention the salesman even remarked how “we rarely trucks available on the lot”. Obviously, something sketchy was done and multiple people were complicit in making a quick buck at month-end/year-end. Spoke with GMC corporate and other GMC dealerships who confirmed that because order was made for me, it would be clearly marked as assigned to a buyer and not available for general sale—they all hinted that Haselwood probably got an offer above MSRP given the current market and decided to take it although they claim to have sold for MSRP when I pressed the matter.

 To “resolve” the issue Haselwood said they would find a similar vehicle and sell to me at invoice price, while continuing to hold my initial $500 deposit from March 2022. They initially sent over a few in-transit vehicles that didn’t meet my requirements. Waited a month to hear from Patrick Merrill and John Souza regarding a suitable replacement vehicle as they claimed to be checking with other dealers to make a trade, never proactively checking in with me to provide updates on progress. I began searching for comparable trucks in the WA/OR area within a 250 miles radius and sent several options over to Patrick. Unfortunately no progress was made in 30 days and on 12/22/2022, John said that they couldn’t agree on a trade for any of the available inventory in the region, so only option would be to re-order with another 5-8 month lead time (suggesting I buy a different truck now and trade in for the right one when it comes in). At no time during this process did they offer to refund my deposit for the assigned VIN although 280 days had passed. Ultimately, I purchased a vehicle through another GMC dealership 12/22 and called Haselwood to ask for my deposit back same day. Have since called 3 additional times and emailed to request confirmation of the refund being processed, but still have not received confirmation. Seems they are trying to hold onto the $500 for another 2 business days to close out the 2022 fiscal year without issuing until 2023. Horrible customer experience and their inclination to make a quick buck while eroding customer trust is shameful. There’s a reason why Haselwood doesn’t receive desirable inventory allocation compared to other Seattle area dealers. More

The dealership found items that required correction on the vehicle and discovered that the issue was covered by the factory warranty. the vehicle and discovered that the issue was covered by the factory warranty. More

Was having traction tires put on for trip across pass to be with family for Christmas. Had a cracked rim from a prior accident that interfered. I told Nicholas I was leaving soon and needed my truck. He be with family for Christmas. Had a cracked rim from a prior accident that interfered. I told Nicholas I was leaving soon and needed my truck. He didn’t have the rim in stock but found one in Olympia and had it delivered even though we were experiencing snow and ice storms that week. He and his team got the rim and traction tires installed and my truck back in time for me to drive home safely for Christmas. Thank you Nicholas! More

Excellent service , 21 Point check up Friendly and efficient service will return For all my electric vehicle service efficient service will return For all my electric vehicle service More

Didn't have part needed for recall repair yet that was the reason for bringing the car into them Didn't do tire rotation as they said based on work order the reason for bringing the car into them Didn't do tire rotation as they said based on work order More

Took my truck in for service. It was really fast. Randy’s customer service made it a smooth transaction. Very pleasant experience. It was really fast. Randy’s customer service made it a smooth transaction. Very pleasant experience. More

Everybody was very friendly and helpful with no pressure sales tactics. Patrick Merrill was our salesman and was a joy to work with. sales tactics. Patrick Merrill was our salesman and was a joy to work with. More

Patrick is an excellent sales person and gave me a thorough explanation of the vehicle. thorough explanation of the vehicle. More

My visit was easy. Randy took care of everything. Waiting room had refreshments, nice seating and a TV Randy took care of everything. Waiting room had refreshments, nice seating and a TV More