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Haselwood Chevrolet Buick GMC

Bremerton, WA

4.7
759 Reviews

501 W Hills Blvd

Bremerton, WA

98312

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Showing 759 reviews

December 19, 2020

I was very happy to find a clean showroom and a very upbeat staff. We had done pricing online so no back and forth. They respected my decisions on financing. I will come back even with it being an hour More

by Happy camper
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Glenn
Dec 21, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the incredible feedback. We look forward to seeing you again.

December 19, 2020

Excellent customer service! It was a great experience working with John, who's incredible helpful, friendly, fun, knowledgable, and a very pleasant salesman! Thanks a MILLION to everyone there that walke More

by catrinawoods1984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Souza
Dec 21, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the kind feedback.

December 19, 2020

Thank you John and Haselwood team for a great experience! It makes for a great holiday gift for our family. Very clean environment and compliant to all the ridiculous rules set forth by bureaucrats not runni More

by Chris.hoffman13
Recommend Dealer
Yes
Employees Worked With
John Souza
Dec 21, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you, Chris and Ginny, for reviewing your experience.

December 14, 2020

We wanted to compare the mid-size trucks from GMC, Honda and Toyota. John made it easy and got us test drives in all three, enabling us to see them side-by-side without having to deal with three different More

by Skip Walsh
Friendliness
Recommend Dealer
Yes
Employees Worked With
DJ in finance. Five Stars, John Souza
Dec 15, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the incredible feedback!

December 13, 2020

Worst dealer ever. Called on a vehicle and was told we could test drive it but it required a repair so couldn't take it home delivery was an option. So we drove 3 hours to drive and probably purchase i More

by 2000craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Merrill, Mike Lidstrom, Evan Wilder, Chloe Mange, Brandon Glenn, Michael Durant, John Souza, Ocean Brown, Ian O'Malley
Dec 16, 2020 -

Haselwood Chevrolet Buick GMC responded

We are terribly sorry for any stress or inconvenience we may have caused. The option to reserve the vehicle with a down payment should have been made an option for you. A communication breakdown between our internet department and sales floor created this situation and we are diligently updating our processes and procedures to make sure this doesn't happen again. If there is anything we could do to move your experience in a more positive direction, please let me know by emailing me at jmacabitas@haselwood.com.

December 11, 2020

John was very helpful and was a pleasure doing business with. We ordered the exact truck we wanted and got it quicker than expected. Thanks John. More

by frasernosaj
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Souza
Dec 11, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the wonderful review! We appreciate you and your feedback!

December 11, 2020

I hadn't intended to upgrade my 2017 Bolt, but I decided to do just that. I was assigned to Patrick and he guided me flawlessly through the day. He never pushed me to this decision, was knowledgeable about More

by padishah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Merrill, Brandon Glenn
Dec 15, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the wonderful review of your car buying experience! We are glad to hear we were found to be kind, courteous, and helpful!

December 05, 2020

The best dealer and salesman Barr none .I I’ll definitely be using them again and referring more more people to them on the future. More

by ccorden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean green, Patrick Merrill, Josh Kolbas, Hunter C, Joshua Smith
Dec 07, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the incredible feedback! We look forward to seeing you again!

December 04, 2020

Typical bait and switch dealership. They offered to buy my car at 22,900 then I brought it in and they low balled at 19.200. Unethical and they don’t give a crap about the customer More

by George
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joshua Smith
Dec 04, 2020 -

Haselwood Chevrolet Buick GMC responded

George, we are terribly sorry that you are displeased with your experience. Our general manager has been notified and should be reaching out to you in hopes of addressing your concerns. We apologize for any stress or inconvenience that you may have caused and look forward to moving your experience in a more positive direction.

Dec 09, 2020 -

George responded

Not surprisingly, this was just lip service as I have still not received a call from anyone at Hasselwood to address the issue. This validates my point on their poor customer service.

December 01, 2020

Great experience. Love my new GMC Terrain! Thanks so much for the t.v. Brandon and Tyler were so helpful and caring. We got a great great deal!! Thank you Haselwood! You Rawk! More

by Karen and Tim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler, Brandon Glenn
Dec 01, 2020 -

Haselwood Chevrolet Buick GMC responded

Thank you for the amazing feedback, Karen and Tim!

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