Haselwood Chevrolet Buick GMC

SPECTACULAR! Like we were the only customers in the world! Everyone at this dealership from our sales person, the sales manager, to the finance guy were fantastic. Everyone was knowledgeable, friendly, talkati Everyone at this dealership from our sales person, the sales manager, to the finance guy were fantastic. Everyone was knowledgeable, friendly, talkative, but not pushy. Even people who were not involved with our sale were friendly and asked if we needed help and offered us refreshments. It was a very friendly, relaxed, and fun environment. The dealership itself was very nice, well decorated and clean. We had been mistreated at Puyallup Chevrolet (Harnish auto group) and ended up walking out. We found the Camaro we wanted at Haselwood and everyone there was a like a breath of fresh air. We will refer as many people as possible to Haselwood! More

the absolutely Best experience! I told Chad what I was looking for why I wanted to trade In what I had and he said he would start Looking even if it took him a thousand tries (that I told Chad what I was looking for why I wanted to trade In what I had and he said he would start Looking even if it took him a thousand tries (that being said with a big grin) with in a very short time, hours he had come up with the ideal car fir me. He listened and understood just what I wanted and I had a great working with him and all the Team at Hazelwood Dealership! Highly recommend them. More

Best Dealership in Western Washington! This is the only dealership I have ever visited that I haven't been bombarded by sales people. This is my families third purchase from Haselwood in tw This is the only dealership I have ever visited that I haven't been bombarded by sales people. This is my families third purchase from Haselwood in two years. Everyone is very friendly, professional, thoughtful and very helpful. They do not try to force you into a sale. Marcus, Paula, Bob and Kris, you are all amazing and I thank you from the bottom of my heart for working to make sure that everything fell into place. More

Purchase of new Buick Encore The dealership went about and beyond to ensure I purchased the vehicle I wanted and at a price that was well within my budget request. The entire staf The dealership went about and beyond to ensure I purchased the vehicle I wanted and at a price that was well within my budget request. The entire staff were great. Highly recommend. More

Helpful and courteous They listened to what I wanted in a vehicle and they made it happen, within my budget. Justin was so helpful and courteous, Brian found the truck I w They listened to what I wanted in a vehicle and they made it happen, within my budget. Justin was so helpful and courteous, Brian found the truck I wanted while it was still being moved from another dealership and wasn't even on the lot yet. Lucas in finance explained everything and was not pushy. The focus was definitely on taking care of us. My wife and I had a wonderful experience and we are very happy with our decision to choose Haselwood. We will go straight there the next time we need a vehicle. More

Never had been taken care of better This was the first dealership that I exclusively gave business two. I had bought two vehicles over the past 3 years from here, and even now I will onl This was the first dealership that I exclusively gave business two. I had bought two vehicles over the past 3 years from here, and even now I will only take my Honda to get serviced by them. Lucas especially catered to my wants and needs, and beyond selling a car is a good guy to talk life with. The safe all seem supercharged and amped to help you, and are extremely professional. They are the biggest dealership in the are, and it's for a reason. They can and will do it all. More

Incredible experience Let me preface this review by saying that I absolutely loathed car shopping. Thinking about stepping on to a car lot gave me such anxiety that I would Let me preface this review by saying that I absolutely loathed car shopping. Thinking about stepping on to a car lot gave me such anxiety that I would avoid it at all cost. My fiance contacted Dave Aycock at Haselwood to assist him in finding a 2015 Buick Enclave and convinced me to go to the dealership with him. We brought our two children and I left with an entirely different attitude and perception of car shopping. Dave, Justin Becker, and Lucas Hart took such great care of us. Personable and professional, they handled our transaction with great integrity and care. Haselwood has two great "kid centers" so my children were entertained the entire time and I took home a vehicle that I LOVE. Justin took me around the dealership, even introducing me to the service technicians so that I would be comfortable if i need to bring my car in for servicing. I cannot express just how impressed I was with the level of customer service these professionals displayed and how grateful I am to have a dealership that my family can trust! More

Great experience I recently purchased a 2015 Buick Enclave at Haselwood Buick and found the experience hassle free. My Salesman, Keno, was knowledgeable and provided e I recently purchased a 2015 Buick Enclave at Haselwood Buick and found the experience hassle free. My Salesman, Keno, was knowledgeable and provided excellent customer service. Having done my homework, I was able to reach a deal for a price I felt was fair, including for my trade-in as well. All the other members of the sales team and Finance were more than helpful and also provided excellent customer service. My only negative comment is for the overall car buying process taking overly long (I was there from 11 AM to 7 PM, but this seems to be common with all car dealers. It takes less time to purchase a house than to buy a vehicle. I would definitely recommend Haselwood Auto Group to other car buyers in the Bremerton area. More

Worst follow up/communication ever experienced Approved for loan, questions about negative equity on trade in. Told it will take a few days to finalize as its a holiday weekend. Two emails and 1 we Approved for loan, questions about negative equity on trade in. Told it will take a few days to finalize as its a holiday weekend. Two emails and 1 week with no response from dealership. Shame on you Hazelwood. We expect better customer service out of you. Especially as you had been our go to dealership for 10 years. If something wasn't working out, it was on you to call and say so and not leave us hanging. You blew what was once a good relationship with one less than acceptable customer experience. You've proved how easy it is to lose a customer with one bad experience. And we're sure to spread the word. Now to find a place to service our 3 chevrolets. More

Bad Experience Textbook Mistakes Lost total confidence in our salesman after we were told that Kitsap Comnunity Credit Union required us to purchase warranty or they would not fund L Lost total confidence in our salesman after we were told that Kitsap Comnunity Credit Union required us to purchase warranty or they would not fund Loan. Financial management is great But Instead of fixing customers concern tries to provide relavant proof, I am happy with vehicle there is no drawback... Try finding out my needs.... Know your product we as customers expect that when we walk in the door. Currently in process of filing and writing letters to six parties to include KCCU, warranty company, owners and others from local and state public parties. The letters and complaints are more inclusive to include entire records and review of process and two items I have not mentioned this in hopes that real training takes place and accountiblty for their practices repremand for salesman ect. Short of the long is Buyer Beware when dealing with Hazelwood in Bremerton. More