Haselwood Chevrolet Buick GMC

Incredible experience Let me preface this review by saying that I absolutely loathed car shopping. Thinking about stepping on to a car lot gave me such anxiety that I would Let me preface this review by saying that I absolutely loathed car shopping. Thinking about stepping on to a car lot gave me such anxiety that I would avoid it at all cost. My fiance contacted Dave Aycock at Haselwood to assist him in finding a 2015 Buick Enclave and convinced me to go to the dealership with him. We brought our two children and I left with an entirely different attitude and perception of car shopping. Dave, Justin Becker, and Lucas Hart took such great care of us. Personable and professional, they handled our transaction with great integrity and care. Haselwood has two great "kid centers" so my children were entertained the entire time and I took home a vehicle that I LOVE. Justin took me around the dealership, even introducing me to the service technicians so that I would be comfortable if i need to bring my car in for servicing. I cannot express just how impressed I was with the level of customer service these professionals displayed and how grateful I am to have a dealership that my family can trust! More

Great experience I recently purchased a 2015 Buick Enclave at Haselwood Buick and found the experience hassle free. My Salesman, Keno, was knowledgeable and provided e I recently purchased a 2015 Buick Enclave at Haselwood Buick and found the experience hassle free. My Salesman, Keno, was knowledgeable and provided excellent customer service. Having done my homework, I was able to reach a deal for a price I felt was fair, including for my trade-in as well. All the other members of the sales team and Finance were more than helpful and also provided excellent customer service. My only negative comment is for the overall car buying process taking overly long (I was there from 11 AM to 7 PM, but this seems to be common with all car dealers. It takes less time to purchase a house than to buy a vehicle. I would definitely recommend Haselwood Auto Group to other car buyers in the Bremerton area. More

Worst follow up/communication ever experienced Approved for loan, questions about negative equity on trade in. Told it will take a few days to finalize as its a holiday weekend. Two emails and 1 we Approved for loan, questions about negative equity on trade in. Told it will take a few days to finalize as its a holiday weekend. Two emails and 1 week with no response from dealership. Shame on you Hazelwood. We expect better customer service out of you. Especially as you had been our go to dealership for 10 years. If something wasn't working out, it was on you to call and say so and not leave us hanging. You blew what was once a good relationship with one less than acceptable customer experience. You've proved how easy it is to lose a customer with one bad experience. And we're sure to spread the word. Now to find a place to service our 3 chevrolets. More

Bad Experience Textbook Mistakes Lost total confidence in our salesman after we were told that Kitsap Comnunity Credit Union required us to purchase warranty or they would not fund L Lost total confidence in our salesman after we were told that Kitsap Comnunity Credit Union required us to purchase warranty or they would not fund Loan. Financial management is great But Instead of fixing customers concern tries to provide relavant proof, I am happy with vehicle there is no drawback... Try finding out my needs.... Know your product we as customers expect that when we walk in the door. Currently in process of filing and writing letters to six parties to include KCCU, warranty company, owners and others from local and state public parties. The letters and complaints are more inclusive to include entire records and review of process and two items I have not mentioned this in hopes that real training takes place and accountiblty for their practices repremand for salesman ect. Short of the long is Buyer Beware when dealing with Hazelwood in Bremerton. More