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Haselwood Volkswagen Hyundai
Bremerton, WA
984 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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February 25, 2019
Highly Recommend Haselwood Volkswagen Hyundai My wife and I had a great experience purchasing a 2019 Volkwagen Atlas last week. We visited several times in advance of the purchase. We wanted to se My wife and I had a great experience purchasing a 2019 Volkwagen Atlas last week. We visited several times in advance of the purchase. We wanted to see the car and take it for a test drive as well as compare it to Chevy Traverse and Honda Pilot. As Haselwood is part of the West Hills auto complex they were able to get us both the Traverse and the Pilot for a side by side comparison to the Atlas. In all the visits we never felt pressured. Our sales rep Michael Durant was very friendly. He was new, but didn't hesitate to find out the answers to questions he didn't know the answers to and the other staff were very willing to help him out and us out. When it came to negotiating on the price of the Atlas and the value of our trade-ins I was again pleasantly surprised. We used the USAA/Costco car purchasing methods, so we were given a very good price on the car, plus 3 years of oil changes. As for our trade-ins they gave us what we expected to get based on their Kelly Blue Book valued. I would highly recommend them and will likely be back for our next car if we are looking to purchase a Volkswagen or Hyundai. More
by jerebrad
Employees Worked With
Chris Williamson, Luke Buchanan, Edwin Hiltabrand, Lora Zinter
February 19, 2019
Great car and experience Aaron took us to drive four different SUVs including a Tucson and three different Santa Fe's over a two day period. He was great to work with as well Aaron took us to drive four different SUVs including a Tucson and three different Santa Fe's over a two day period. He was great to work with as well as everyone at Haselwood Hyundai. We ended up with a great deal for a Certified Preowned vehicle that we are really happy with. More
by tweston
Employees Worked With
Luke Buchanan, Lora Zinter, Aaron Crawford
February 04, 2019
Tiguan Nice people, great product. Very nice finance manager Amanda. Tiguan is a great product. Appriciate all the help given. Came in for Service on my 201 Nice people, great product. Very nice finance manager Amanda. Tiguan is a great product. Appriciate all the help given. Came in for Service on my 2013 Tiguan, looking at possibly having to trading in for a newer model. Ended up getting a 2018 Tiguan which I love love love. More
by Gidneyshelly
Employees Worked With
Amanda in finance, Aaron Crawford
February 03, 2019
A great team makes happy clients Joel , Amanda and Edwin were all extremely helpful and conscientious and fun to work with they got us into a car that were very happy with and suits o Joel , Amanda and Edwin were all extremely helpful and conscientious and fun to work with they got us into a car that were very happy with and suits our needs perfectly what usually is a painful process was really quite fun with these folks, Thanks again! More
by David Scott
Employees Worked With
Joel Barker, Amanda, Edwin Hiltabrand
January 12, 2019
A pleasant experience This is the most together service area I've ever seen. Clean, efficient and courteous. Waiting area very comfortable and clean. Made the 50 mile drive This is the most together service area I've ever seen. Clean, efficient and courteous. Waiting area very comfortable and clean. Made the 50 mile drive worth it. More
by Gene
Employees Worked With
Service rite up guy.
January 06, 2019
Amazing Service, easy buy! Great experience. Went into to look at the Atlas as "family" hauler. I have an F350 and a Juke and neither are great family haulers, but serve their p Great experience. Went into to look at the Atlas as "family" hauler. I have an F350 and a Juke and neither are great family haulers, but serve their purpose. The Haselwood crew made the entire experience great. No pressure, spent alot of time with me and let me drive three different versions so I could get the feel. Feel in love and the service. I'll be back and will be recommending to others! More
by DaveN
Employees Worked With
Aaron Crawford
January 06, 2019
Simply amazing! Painless purchase, amazing sales staff, Kyrsten is the absolute best! I would highly recommend this dealership to anyone thinking about buying a new Painless purchase, amazing sales staff, Kyrsten is the absolute best! I would highly recommend this dealership to anyone thinking about buying a new car! Thank you! More
by New VW Owner
Employees Worked With
Deonta Finger, Kyrsten Blair, Lora Zinter
December 30, 2018
Happy! Great employees, great environment. I truly loved getting the opportunity to snag this great deal with Aaron. He made it easy and fast, and was VERY p Great employees, great environment. I truly loved getting the opportunity to snag this great deal with Aaron. He made it easy and fast, and was VERY personable. It’s really nice to have an amazing car salesman and an amazing deal on a great car! More
by Madisonr.h
Employees Worked With
Aaron Crawford
December 25, 2018
The Best Sales force! Since I began purchasing vehicles when I was 18 (Triumph Spitfire), I've had to engage an aggressive sales force each time I stepped into a show room. Since I began purchasing vehicles when I was 18 (Triumph Spitfire), I've had to engage an aggressive sales force each time I stepped into a show room. When I bought my Santa Fe in August of 2018, I felt I was going to have to put up my defenses and prepare for a battle. It was not the case and Aaron Crawford made the difference. We just leased another vehicle from Haselwood Hyundai/Volkswagen. A 2019 Kona Se for a 36 month term. Again, I had Aaron Crawford as a salesperson and he was fantastic! He was patient and listened to what we were looking for and was very flexible when we changed our minds. He was very honest and I believe we walked...drove...away with a most excellent lease deal. Aaron is quick to explain the details of the deal and his knowledge of the vehicles, both the Santa Fe and the Kona, is intricate and he knows the feature most likely to grab our attention and he explained their function and operation until we understood. Aaron is patient and gentlemanly. The dealership manager was very patient and the financial officer was great to us that day as well. All around it was a non-aggressive, patient, detailed negotiation. It took a long time, but I have never bought or leased a vehicle from a dealer in any time less than 5 hours. The sales force team was most excellent and I had a most excellent day at the Haselwood Hyundai/Volkswagen dealership. More
by Imarrcuss
Employees Worked With
Aaron Crawford
December 19, 2018
Financing Disaster Everything was great with DeAnna, Lora, and Nate. I signed the initial paperwork with the delineated price breakdown and was then escorted back to the Everything was great with DeAnna, Lora, and Nate. I signed the initial paperwork with the delineated price breakdown and was then escorted back to the Financing Department to meet with Amanda Doidge. That is when things went south. She tried to upsale warranties/maintenance agreements despite REPEATED No's. As a first time car buyer, I also felt that she tried to deliberately confuse me and made condescending comments in an effort to upsale these warranties/maintenance options. Additionally, after agreeing upon the price breakdown for my vehicle with the salesperson Nate, I was informed by Amanda that my licensing fee "would be a few dollars different" since I lived in a different county than the dealership. This "few dollars" actually ended up being a couple hundred dollars. The lack of transparency on something so simple was just an added bonus to Amanda's shady and unprofessional demeanor. When asked more about the differences in price breakdowns I had received, she responded by going into the other room to complain loudly enough for me to hear to her coworker. After being there for almost four hours and being pre-approved to finance through my bank, Amanda informed me that I couldn't take home my car unless I financed through Capital One. When I repeatedly stated that I did not wish to finance through them, she stated that Capital One could be used as a "back up plan" should the check from my bank not be received. If my bank did send a check, she explained, the dealership could easily cancel the Capital One payment. I left after an absolutely miserable experience that didn't end there. Several days later, I received a phone call from Amanda stating that they had lost my $5,000 check for my downpayment. Days after this, I was informed that checks were received from both my bank and Capital One and that I would have to make numerous phone calls to get it sorted out myself - not the easy cancellation process Amanda had indicated the dealership would handle - particularly when the dealership had not one, but two checks for my car. Only after speaking to the manager Diante (who was great and very professional) was the situation handled. Definitely not the enjoyable first time car buying experience I was hoping for. The Costco portion of the car buying process was handled wonderfully. However, I recommend that this particular dealership not be included in the Costco network if this is how they treat customers. More
by jlt046
Employees Worked With
Amanda Doidge
