Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Haselwood Volkswagen Hyundai - Service Center

4.3

18 Lifetime Service Reviews

5008 Auto Center Blvd, Bremerton, Washington 98312

18 Reviews of Haselwood Hyundai Volkswagen - Service Center

Sort by Write a review
December 27, 2019

"dealer has lost my trust"

- Steve

Received a voice message that my 2018 Hyundai was due for service according to service manager. When I look at service manual it says oil etc. every 6,000 miles or 12 months. My car was serviced 4 months ago. So I called them and was told Haselwood recommended every 4 months. To me this is merely a scheme to drive service dept. income. If my dealer cannot follow car manufacturers schedule and instead initiate their own profit making schedule I do not want to deal there any longer. When I bought the car was pressured to buy a package of oil changes to be rolled into purchase price which also supports this scheme. Ever since Haselwood took over from Paar their aggressiveness has been apparent in volume of promotional emails I receive.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
don't remember name of woman I spoke to
October 31, 2019

"Great place"

- jneill

We've been coming to this dealership since 2008, when we bought our Santa Fe. We've always had it serviced here, they do such an efficient and great job! They are always so accommodating and pleasant to deal with. We just brought the 2008 Santa Fe in again this past week because when my husband changed a headlight for me he accidentally dropped the cap and we couldn't find it! So I brought it in for an oil change, and asked them to look for the cap. They found it! Long story short, we ended up trading the 2008 in for the 2020 Santa Fe, and it was seriously the most pleasant car buying experience we've EVER had!!! From Jason, and Dawn who planted the seed about upgrading, to Bill Wilson and Luke, everything was smooth and upbeat and they worked with us and never laughed at our naivety. We were never left alone in a bare room wondering what was going on. Bill stayed with us and explained everything. The closer worked with our wishes, and Luke finished the paperwork smoothly and clearly. I really can not say enough about Haselwood Volkswagen Hyundai. I highly recommend them.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dawn
Oct 31, 2019 -

Haselwood Volkswagen Hyundai responded

Thank you for taking the time to write us such a fantastic review! We are glad to hear that all of your vehicle needs have been and are being met! Congratulations on the new 2020 Santa Fe!

October 02, 2019

"Took our 2005 XG350 to have it checked-bought 2019 car!"

- Shirley McWayne

Took our 2005 Hyundai XG350 to have it serviced and ended up buying a 2019 Hyundai Sonata. Hunter was very helpful in finding just what we were looking for and went above and beyond in helping make the purchase happen. The Financial guy was exceptional too. I must say everyone we have dealt with at Haselwood has been so friendly. We have been there 4 times to take care of my older car and it’s been a pleasure to deal with this agency. We will be recommending this agency and Hunter to any of our friends that are looking for a car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jason, Steven D
Oct 03, 2019 -

Haselwood Volkswagen Hyundai responded

Shirley, thank you for taking the time to share about your visit with us! We are so glad to hear that it was a remarkable experience! We look forward to seeing you again!

September 03, 2019

"Kassandra Steadley"

- KMcCullough

Every time I've gone in for service Kassandra is always SO personable and friendly! I have an 8 month old and we always get to chatting about mine and her kiddos. :) My last visit to get plates she put them on for me and made sure I was all taken care of before leaving the lot!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Kassandra Steadley
Sep 05, 2019 -

Haselwood Volkswagen Hyundai responded

Thank you for leaving a kind review! We appreciate you choosing us to fulfill all of your vehicle needs! We look forward to seeing you again!

February 03, 2019

"Tiguan"

- Gidneyshelly

Nice people, great product. Very nice finance manager Amanda. Tiguan is a great product. Appriciate all the help given. Came in for Service on my 2013 Tiguan, looking at possibly having to trading in for a newer model. Ended up getting a 2018 Tiguan which I love love love.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Amanda in finance
Feb 08, 2019 -

Haselwood Volkswagen Hyundai responded

Thank you so much for your kind review!

January 12, 2019

"A pleasant experience"

- Gene

This is the most together service area I've ever seen. Clean, efficient and courteous. Waiting area very comfortable and clean. Made the 50 mile drive worth it.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Service rite up guy.
Jan 28, 2019 -

Haselwood Volkswagen Hyundai responded

Thank you so much for your kind review. We look forward to welcoming you back again in the future!

May 11, 2018

"Made Lemonade out of my Lemon"

- emem0906

Everyone was incredible helpful when I brought my car in for service and learned that I was sold a lemon (from a different dealership). They helped me come up with a plan and I walked away with a wonder new (to me) car. Thank you so much for being understanding and showing compassion.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Polderman, Cameron Roncevich, Jim Loescher, Justin Battaglia, Shane Wood
May 11, 2018 -

Haselwood Volkswagen Hyundai responded

Were so glad you went from a lemon to a positive car buying experience! Lemonade is our favorite!

March 22, 2018

""Excellent Service""

- Jason Faulkner

Anytime I have ever been in the lot or getting my vehicle serviced I've always felt welcomed and appreciated, never pushed around or pressured into anything. Luke and all the other staff are awesome!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Joseph Edwards
Mar 23, 2018 -

Haselwood Volkswagen Hyundai responded

Thanks for the great review! We really appreciate it!

March 10, 2018

"Very informative!"

- BenjaminDover89

Emily was great to work with. Very informative on the vehicles and really made me feel comfortable with her bubbly personality. I will definitely come back to her when I come to buy my vehicle. Outstanding service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Emily Mitchell
Mar 20, 2018 -

Haselwood Volkswagen Hyundai responded

Thanks for the great review, we really appreciate it!

February 09, 2018

"Great Sales Experience!"

- Peter Magrini

I was in for service today. And while I was waiting for my vehicle to be serviced, I spoke with Alex in sales. I drive a 2016 Jetta currently. But I was so impressed with Alex's knowledge of the newly designed Tiquan and the new Atlas, that when I am in the market, I will not hesitate to purchase my new car from him. In fact, I know someone who is interested in one of these vehicles. So I took Alex's business card. And I will give it to this person I know!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Alex Kovalev
Feb 15, 2018 -

Haselwood Volkswagen Hyundai responded

.

Feb 15, 2018 -

Haselwood Volkswagen Hyundai responded

Thank you for the wonderful review! We really appreciate it!

1
1 - 10 of 18 results