Havana Ford, Inc.

I had a major issue in the sales department. After buying a truck that they told me they would fix after the purchase, I found out it was just the salesmans way of closing the deal with no intention of honoring their word. After talking to some friends, I found out that their service department recently charged for services they did not perform. Again, no intent to honor their mistake. Seems like a bad dealer with no motive to please the customer.

I have purchased my 2013 F-150 from Havana Ford and have taken it to get serviced there for the past 2 years, including several minor warranty repairs or troubleshooting. The customer-centered approach and hospitality that I have encountered with the staff there (Mike, Ben, Mark) is the key reason that I choose to keep coming back. Tallahassee Ford is a 35 minutes closer to my house, but I would rather drive to Havana and know that my issues will be listened to, heard, and acted upon.

Was having motor trouble. Their recommendation to fix the problem not only did not work, but 3 days later it caused significant motor damage that ended up costing me another $8,000. I would steer clear of Havana Ford!