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Hawk Chevrolet of Joliet - Service Center

Joliet, IL

4.6
2,873 Reviews

2,873 Reviews of Hawk Chevrolet of Joliet - Service Center

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May 16, 2023

I am very pleased with the customer service at Hawk Mazda. They have always treated me with friendliness and respect. I received a complimentary loaner car for my maintenance service that would normall More

by Jay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Chu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Mullin, David Hilmes
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi Jay, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Hawk Chevrolet of Joliet and we hope to see you again soon!

May 16, 2023

Came when Hawk Subaru had you do service on Subaru vehicles. I now go to Hawk Subaru. More

by PATB73
Recommend Dealer
Yes
Employees Worked With
Don’t remember
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 13, 2023

Good customer service. Like the fact that my car is washed when I bring in for service More

by MLL1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hector Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 12, 2023

Jennifer was great service department is great sales department and salesman need refining and training how to just do what the package you sold me says More

by KHUGHES957
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocco Ruffolo
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Gibbs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to Customer Care Manager, Daryl Woltman at 815-741-6993 so we can assist you further.

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We appreciate you taking the time to leave us this feedback. If you'd be willing to provide more feedback, please reach out to our Service Director, Bill Webb at 815-773-2156, so we can assist you further.

May 12, 2023

5 It was great but this survey is a bit off putting I done answering questions good night More

by Tigermp74@gmail.com
Recommend Dealer
Yes
Employees Worked With
Angus Chu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angus Chu
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact our Service Director, Bill Webb at 815-773-2156 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 11, 2023

The service was very prompt. The staff was friendly and professional. They have always done quality work on my car More

by ERBECKJ25
Recommend Dealer
Yes
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

May 11, 2023

Service was ok Service was ok Please don't bother me with this kind of questionnaire. More

by BREGR4
Recommend Dealer
Yes
Jun 06, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 10, 2023

Don Sorensen Don was very helpful and his employees did a very nice job with the painting work on my vehicle. More

by MELOUN4066@COMCAST.NET
Recommend Dealer
Yes
Employees Worked With
5
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

We are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! We hope to be of service to you again in the future. Best wishes, Hawk Chevrolet of Joliet

May 09, 2023

1 1 Dropped off truck April 11. I had to make multiple calls with no response. Finally talked to service manager on May 1. Said part not available and didn't know when it would be. More

by mickeythemope
Recommend Dealer
No
Employees Worked With
Hector Ortiz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hector Ortiz
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for reaching out to us. We regret to hear about the situation you have described. We'd like the opportunity to turn your experience around. Please reach out to our Service Director, Bill Webb at 815-773-2156 at your earliest convenience to discuss how we can turn this experience into a positive one.

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hi, we're disappointed to hear of the negative experience you had at our location. Our manager would really like to speak with you more regarding this matter. Please reach out to Customer Care Manager, Bill Webb at (815) 773-2156. We look forward to hearing from you.

May 09, 2023

Took my vehicle in for service. It was quite a big job.It did take a bit of time,Volkswagen did not send all the parts required to get the job done.Once they got in all the parts it More

by Kotlan_09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Webb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Hawk Chevrolet of Joliet! If you have any further questions, please give us a call. We're always happy to help!

Jun 07, 2023 -

Hawk Chevrolet of Joliet responded

Hello, we appreciate you taking the time to leave us this feedback. We hope to see you soon!

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