Hawk Chrysler Dodge Jeep Ram

DISHONEST PRACTICES AT HAWK CHRYSLER JEEP DODGE I purchased a brand new loaded out Jeep Wrangler back in February 2014, cash deal. I traded in 2 different cars and the rest cash. Due to the deal bei I purchased a brand new loaded out Jeep Wrangler back in February 2014, cash deal. I traded in 2 different cars and the rest cash. Due to the deal being a bit complicated with the tax savings on my trades, Heather my sales lady, Sam the general sales manager Tom Crane one of the owners had the chance to inflate the price on the Jeep thru the camaflage of lots of different numbers on the paperwork. I caught them in the act 3 different times. First was was over 2000.00 2nd was 1200.00 and the third was 500.00 give or take. They deliberately tried to pull the wool over my eyes and play it off as a mistake. Well shortly after I finally was able to get the deal finished with these dishonest people. I started receiving letters from the cook county tax accessors office that the newly enacted 1 percent tax for cook county residents wasn't paid. Which was Hawks responsibility. It was only 91.00 on one of my trades. That I got 4700.00 trade allowance for. So I had no reason not to believe it wouldn't be paid by Hawk. I mean after all, that is the dealers responsibility. So a couple months goes by, and now I get a second more threatening letter from cook county. Now I call Hawk titles and registration lady JENNIFER SIMON back and demand answers. She apologized and promised it would get paid for sure this time. I forwarded her letter again. So 2 whole years go by and I come to find out it was never paid, and now I have a judgement on my credit bureau for 161.00 penalties,late fees and what not. So I stopped up at Hawk yesterday and spoke to Robert the new general sales manager Robert, and confronted him about how I was outright lied to by this lady JENNIFER SIMON that handles their titles, plates and registration. So Robert leaves me at his desk and goes to talk to owner Joe Crane, whom by the way didn't even have the decency to come and face me. NO CLASS! Owner sends Robert back to tell me they would pay part of judgment. I replied back, "YOU HAVE GOT TO BE CRAZY IF YOU THINK I'M PAYING ANY OF THIS ! then I said where is the lady that was supposed to handle this and get it paid? Robert replies she's in the back office busy at the moment. Robert gives me the usual used car salesman malarkey and says he'll look into it and call me. So I get a phone call this evening, Roberts exact words from owner JOE CRANE were as follows. "YOUR ON YOUR OWN! How does this dealership get away with these dishonest practices? So basically Hawk told me to screw off. These people at Hawk are the worst of the worst. Their reviews speak for themselves. Felt like I was dealing with some shady used car lot on western avenue. Disgusts me this is the world we live in that these dealerships can so easily screw the little guy out of money and laugh about it. The owners of Hawk have no CLASS, MORALS, OR BACKBONE to even face a customer with a legit concern. These owners hide behind their little curtain and use their sales managers to pull off the magic acts on good hard working Americans. My advice is to STAY AWAY FROM HAWK AT ALL COSTS! They will get over on you some how some way. More

Hawk CDJ Forest Park Customer for Life! Hawk CDJ in Forest Park has earned a customer for life! I recently had an outstanding purchasing experience when I stopped in for a Jeep Renegade Trai Hawk CDJ in Forest Park has earned a customer for life! I recently had an outstanding purchasing experience when I stopped in for a Jeep Renegade Trailhawk. I was promptly helped as soon as I walked onto the lot. Francisco was extremely helpful in finding the exact model I was looking for. He was also very knowledgeable about the specs and features. Throughout the entire experience everyone at the dealer made sure I was comfortable and all my questions were answered. Shout out to Kal and Angel for also helping the deal move along extremely smooth. Before the deal was over with, Cisco even arranged to have the service team fix a few exterior cosmetic issues. Just to give a quick example of how the employees at Hawk CDJ are willing to go above and beyond: They arranged to have a tow truck come to my house (45 min away) pick up my trade in, and give me a ride back to the dealership. All with NO expense to me. Rest assured, when you choose the Hawk CDJ team in Forest Park, you're choosing professionals that strive to provide a the BEST customer experience. And don't forget to tell them Ryan sent you! More

Best customer service! After getting xxxxty service at a previous dealer, went in to Hawk Chrysler and met with Bryan. Best customer service I've received! Didn't mind takin After getting xxxxty service at a previous dealer, went in to Hawk Chrysler and met with Bryan. Best customer service I've received! Didn't mind taking the time to pull out multiple cars and answer every question we had. Didn't feel rushed to make a sale. Also, met Chris and Frank; Frank made financing paper work a breeze. Definetly referring friends and family! More

Great Service, Great People, New Car!! I came in with my car to trade in. I walked out with the car I wanted which was a Jeep Cherokee . They all worked with me and made it friendly for me I came in with my car to trade in. I walked out with the car I wanted which was a Jeep Cherokee . They all worked with me and made it friendly for me to get into new car. It benefited me and the situation was right. I appreciate all their efforts to make it work. Everyone there is awesome and I am really happy with my purchase. I really recommend them to any one who is looking for a car. You will be in and out with the car you want. I worked with Sal Nakleh and he was very helpful and made sure that I was well taken care of. He also made sure that the pricing was correct and was convenient for me. The help from Chris Kalialemeris was awesome as well. He made sure everything was set for me as well. Without these guys I wouldn't be driving my Jeep Cherokee out the door. More

Great service!!! Great people!!! I had a recall on my Chrysler 300 they were quick and courteous, Mr. Hightower was of wonderful help. I'll recommend them to anyone looking for a new I had a recall on my Chrysler 300 they were quick and courteous, Mr. Hightower was of wonderful help. I'll recommend them to anyone looking for a new car. More

Royalty & Loyalty I decided II wanted to purchase a new car.I thought it would be a difficult task until I meet Jay Ellameer.. The car I wanted was sold. He took the ti I decided II wanted to purchase a new car.I thought it would be a difficult task until I meet Jay Ellameer.. The car I wanted was sold. He took the time out to find me that same car and he also made sure he found my favorite color. I love my new Chrysler 200. Thank you Jay for all your hard work and being so patient with me. I More

Loyalty is Royalty J & Chris were both pleasant & very helpful. They lowered our interest rates by 13% compared to the rates on our trade-in. We drove away with a 2015 C J & Chris were both pleasant & very helpful. They lowered our interest rates by 13% compared to the rates on our trade-in. We drove away with a 2015 Cherokee Jeep Latitude. More

Great peoples place!! It's a great place to purchase a car. Salesman are friendly and are not riding you, they give you space. Francisco salesman great job. Sammy was Aweso It's a great place to purchase a car. Salesman are friendly and are not riding you, they give you space. Francisco salesman great job. Sammy was Awesome w/ the numbers. Overall GREAT PLACE!! More

Lied about inventory I emailed and verified via email that they had a number of the vehicles with the options I was looking for in stock. I scheduled a test drive. Drove I emailed and verified via email that they had a number of the vehicles with the options I was looking for in stock. I scheduled a test drive. Drove over an hour to find out they had none in stock and hadn't. Would never ever spend a dime there. More

Great job I had a great experience at Hawk Dealership. They were very helpful and understood my needs. Tony was very knowledable and patient. Great job guys.. I had a great experience at Hawk Dealership. They were very helpful and understood my needs. Tony was very knowledable and patient. Great job guys.... More