Hawk Chrysler Dodge Jeep Ram

thank you Horacio for helping me get in to a new jeep compass and the rest if the team compass and the rest if the team More

I had an appointment for service on my car. It was 2 days later after my appointment and I didn’t receive a call. When I called to check my service advisor was not available. I didn’t get a ret It was 2 days later after my appointment and I didn’t receive a call. When I called to check my service advisor was not available. I didn’t get a return call back. On the 3rd day I asked to speak to a manager. My service advisor then took my call. However, I was advised that my car had not been locked at.and she couldn’t give me a timeframe when that would be done. This was disappointing. I took my car in for service during my vacation hoping that it would be ready before I would need my car to go to work. Advisor didn’t check to see if any of the repairs were covered under warranty and this caused further delays in getting back to me. Services were lousy this time and the previous time. More

Jazmin was fantastic. I was a walk-in and she had my car finished in no time. Great service. I was a walk-in and she had my car finished in no time. Great service. More

The folks at Hawk were super helpful for my oil change and warranty work. They got me into a rental seamlessly and washed my truck before getting it back to me. I would recommend them to anyone needing se and warranty work. They got me into a rental seamlessly and washed my truck before getting it back to me. I would recommend them to anyone needing service! More

Service dept was very thorough. Clearly explained repairs needed. My car was ready when promised. Clearly explained repairs needed. My car was ready when promised. More

Thank you Hawk and thank you Horacio for getting me in to the right car that suited my needs the right car that suited my needs More

I spoke to Denis because of an incident I experience during a service. Denis’ customer service dropped almost immediately and the whole conversation was hostile. He is very insensitive towards customer during a service. Denis’ customer service dropped almost immediately and the whole conversation was hostile. He is very insensitive towards customer needs and is not solution oriented. I’ve had two conversations and both have left me anxious and upset. He will speak over you and downplay the situation. I don’t want to get into the details here. More

They work to satisfy the customer and are kind during the process of choosing a new car process of choosing a new car More

After my first brand new Jeep broke down the 1st time I drove it to work, they went above & beyond to make things right. They dropped off a loaner car the next morning. They replaced that Jeep with a brand drove it to work, they went above & beyond to make things right. They dropped off a loaner car the next morning. They replaced that Jeep with a brand new one that was even better. I was so happy I made them cookies. More

customer service was terrible. wouldn't give me a 2nd key fob. advertised navigation but didn't have a chip for me. called thek out on their bull and they proceeded to ignore me un wouldn't give me a 2nd key fob. advertised navigation but didn't have a chip for me. called thek out on their bull and they proceeded to ignore me until I got a high end manager to help. he still made excuses for the salesman and his actions. csr had misaligned hood when I bought it. advertised no accidents but sure looks like an accident from photos taken before auction. horrible experience. More