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Hawk Ford of Carol Stream
Carol Stream, IL
388 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 388 reviews
February 17, 2022
I had a recall notice and needed routine maintenance done. I made an appointment and dropped off the car early. It was done within 3 hours AND they washed it. This is so much closer to home than the dea done. I made an appointment and dropped off the car early. It was done within 3 hours AND they washed it. This is so much closer to home than the dealer I purchased it from. I will go here from now on. Very courteous, thorough and fast! More
by ZoeysMom
Employees Worked With
Zac
January 27, 2022
Nowadays a piece of mine is priceless. Very satisfied with the service performed a Joe Cotton Ford on my vehicle. Ask for Zack service advisor and he will guide you in the right way. I will definitely be with the service performed a Joe Cotton Ford on my vehicle. Ask for Zack service advisor and he will guide you in the right way. I will definitely be servicing my vehicles at this establishment. Thank you to the crew for the attention to detail on my vehicle. More
by elpamej13@gmail.com
Employees Worked With
Driver
January 14, 2022
This dealer sold me a brand new 2021 Ford Explorer Limited a year ago. I brought the vehicle in several times to correct a huge problem with wind noise coming from both front seat windows. The dealer Limited a year ago. I brought the vehicle in several times to correct a huge problem with wind noise coming from both front seat windows. The dealer told me that their hands were tied and that Ford Corporate was aware of the problem and I would be contacted when a fix came out. Every time I call this dealer they tell me no word yet from Ford. They simply don't care. I am currently working on selling my Ford Explorer because that how upset I am with this vehicle. Let's me be perfectly clear here and assure you the wind noise is really loud. I have friend who have purchased similar SUV's but for far less expensive car manufactures that do not have this ridiculous wind nose issue. More
by edmanade3
Employees Worked With
Pam Conn
December 22, 2021
I purchased a new car from Johnny and found him very knowledgeable. The process was quite and a good experience. I find that Joe Cotton Ford has an excellent staff and would recommend them in the future knowledgeable. The process was quite and a good experience. I find that Joe Cotton Ford has an excellent staff and would recommend them in the future to friends looking to purchase a new car. More
by cozy
Employees Worked With
Pam Conn
December 06, 2021
My sales associate Rich was great to work with. He explained all of the options, was informative and not "pushy". In general it was a very good experience. I did decide to make some changes on my warr explained all of the options, was informative and not "pushy". In general it was a very good experience. I did decide to make some changes on my warranty a few days later, and the business team was helpful and guided me with some options and a path forward. Overall 4/5 More
by stkaufman
Employees Worked With
Rich, Dan
December 06, 2021
I worked with Rich to upgrade my Edge. He was very knowledgeable with all of the features and options. Very easy process. Rich made the experience quick and easy. I will tell all of my family and frie knowledgeable with all of the features and options. Very easy process. Rich made the experience quick and easy. I will tell all of my family and friends to buy from him. More
by Rich B
Employees Worked With
Rich B, Chris S
November 23, 2021
This should be a 5 star review but the wait time is what This should be a 5 star review but the wait time is what brings it down to a fair rating. I called ahead and made an appointment. I arrived 5 minut This should be a 5 star review but the wait time is what brings it down to a fair rating. I called ahead and made an appointment. I arrived 5 minutes late which is on me but I don't think 5 minutes should have erased my appointment time. Nothing was said about me being 5 minutes late as I had to wait about 7 to 8 minutes before a service advisor had time to talk to me. I went to their lounge to wait and I waited nearly 2 hours! An oil change took 2 hours! I realize they were busy but 2 hours? I have taken my autos to Joe Cotton Ford for years and this seems to be the norm. I naively thought by making an appointment I would get in and out of there quickly. I guess I was mistaken. More
by Plow_Guy
Employees Worked With
Pam Conn
November 18, 2021
Needed my battery checked and made an appointment at Joe Cotton. I dropped the car off with no problem. They not only checked the battery, they ran a multi-hour drain and recharge to test it more thorough Cotton. I dropped the car off with no problem. They not only checked the battery, they ran a multi-hour drain and recharge to test it more thoroughly. They then did a complementary charging system test. All of this at no charge. I was very appreciative. More
by bernardbartelli
Employees Worked With
Adam and Zac
November 18, 2021
Brought my car in for a oil change and overall look over. It took a little time and I was getting concerned they were going to tell me all sorts of things that needed to be done/repaired. To my surprise I It took a little time and I was getting concerned they were going to tell me all sorts of things that needed to be done/repaired. To my surprise I was told it was in great condition and needed no further work. They even washed my car. Thanks Joe Cotton. You've earned my total trust!!! More
by Debz
Employees Worked With
Sam Hernandez
