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Hawk Ford of Carol Stream
Carol Stream, IL
245 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 245 reviews
June 15, 2011
Very rude..worst experience ever.. Be carefull if you buy here read carefully and be sure of what u r getting before putting any money down. here read carefully and be sure of what u r getting before putting any money down. More
by Rippedhere
Employees Worked With
Mike k. Paul cotton
Helpful May 29, 2011
The dealership has been in our neighborhood since I was a kid. My dad bought all our (pre-owned) trucks from them. I shared our Ranger w/ my brothers so it was overused, and the brakes smelled like burnt rub kid. My dad bought all our (pre-owned) trucks from them. I shared our Ranger w/ my brothers so it was overused, and the brakes smelled like burnt rubber and the engine cut out. They restored the truck at a reasonable price and with great service. More
by livinlavida
Employees Worked With
Joe Drauss
September 03, 2007
The reviews on this page are old and it seems as fords problems increased Joe Cottons service has gotten better.Perhaps the troubles of ford is what was needed to fix the attitude problems many dealership problems increased Joe Cottons service has gotten better.Perhaps the troubles of ford is what was needed to fix the attitude problems many dealerships seem to have. Joe cotton ford has changed for the better. More
by denis
Employees Worked With
service dept
March 23, 2007
I bought a used Ford Ranger truck from Joe Cotton and Roman the sales person was very helpful not pushy just discussed what options I might have.... since then I've not had one problem with the truck but Roman the sales person was very helpful not pushy just discussed what options I might have.... since then I've not had one problem with the truck but have taken it into Joe Cotton for oil changes (they gave me a card so I get free oil changes)... They done the work punctually and never tried to do unnecessary work.... The only disadvantage is they do not have evening hours.... Overall I think you will find this dealership professional and friendly. More
by murraypop
Employees Worked With
Roman
February 18, 2005
I have had a few negative experiences at this dealerships service department, but this was a big one, to the tune of about $3000.00.<br>I have a 2000 Windstar with 35,000 mi (round town miles). <br>I called service department, but this was a big one, to the tune of about $3000.00.<br>I have a 2000 Windstar with 35,000 mi (round town miles). <br>I called the service department because my transmission had died.<br>I had to have the car towed to the closest shop, which was not a Ford dealer. When they looked at it, they said the transmission was 'chewed' beyond normal wear and tear. <br>I called to see if Cotton Ford would look at it to determine if it was a defect in parts, they told me 'we don't do that'. <br>I called 1800241Ford and they told me I had to take it up with a dealership's service department. <br>Back to the dealership and they still said they couldn't do anything to help me. Get this, the service manager actually said 'Well, you didn't purchase the vehicle at our dealership and we haven't serviced it since Dec 2003'. (there is a reason we didn't have them service it after Dec 2003!) What the heck kind of customer service is that?!?!?!?<br>After a little research, I have found ALOT of people are having the same trans problem with their Windstars. Hmmmm. . . no wonder no one wanted to help me.<br>I am getting ready to buy a second car and it WAS going to be a Ford. . . NOT anymore. Once they get the big $$ for a vehicle purchase, I guess they lose value for their customers!<br> More
by ljwarr
Employees Worked With
several
