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Hawk Ford of Carol Stream - Service Center

Carol Stream, IL

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77 Reviews

77 Reviews of Hawk Ford of Carol Stream - Service Center

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February 28, 2024

My car was damaged on the dealer's site and Hawk od Carol Stream Director manager accepted only partial liability and told me to take him to court and asked me to write his name correctly 'Jaime Benck' so th More

by allen_baldwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
JaimeBenck
Mar 03, 2024 -

Hawk Ford of Carol Stream responded

Allen, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Mar 09, 2024 -

allen_baldwin responded

Hello, I don't believe you are making an effort to improve your customer service. I responded to you privately a week ago asking you to review my claim and talk to Hawk's service director to resolve this issue and accept full responsibility with no avail.

February 23, 2024

I love the new mobile service. I spoke with Chris on the phone and he knew exactly what my vehicle needed and the best way to fix it. I can't say enough GREAT things about the enti More

by Rich B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris in service
Feb 25, 2024 -

Hawk Ford of Carol Stream responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Rich, and we're happy to hear that we met your expectations. Thank you again for choosing Hawk Ford of Carol Stream, we look forward to having you as one of our valued customers for many more years to come!

October 03, 2023

We bought a vehicle here from Joe Cotton Ford and were promised free oil changes for life and now that Hawk took it over they will not honor it. I was thinking about trading it in for a new one but now wi More

by prizmask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know name
Oct 07, 2023 -

Hawk Ford of Carol Stream responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

March 01, 2022

I brought my 2017 Ford escape in on November 19 the I was having driving issues wasn't sure of what it was and I've spoken with Adam on the phone whom by the way was very Pleasant and supportive,I then spoke More

by vanessaflowers8@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zack Kohler
Mar 03, 2022 -

Hawk Ford of Carol Stream responded

Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Joe Cotton Ford, Inc., we value our customers and we look forward to seeing you on your next visit. Take care!

February 17, 2022

I had a recall notice and needed routine maintenance done. I made an appointment and dropped off the car early. It was done within 3 hours AND they washed it. This is so much closer to home than the dea More

by ZoeysMom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zac
Mar 01, 2022 -

Hawk Ford of Carol Stream responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

January 27, 2022

Nowadays a piece of mine is priceless. Very satisfied with the service performed a Joe Cotton Ford on my vehicle. Ask for Zack service advisor and he will guide you in the right way. I will definitely be More

by elpamej13@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Driver
Mar 01, 2022 -

Hawk Ford of Carol Stream responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

January 14, 2022

This dealer sold me a brand new 2021 Ford Explorer Limited a year ago. I brought the vehicle in several times to correct a huge problem with wind noise coming from both front seat windows. The dealer More

by edmanade3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pam Conn
December 11, 2021

Both Sam and Adam were very professional in helping me with the service I needed on my Explorer. More

by Cverna55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam and Adam in Service Dept.
November 23, 2021

This should be a 5 star review but the wait time is what This should be a 5 star review but the wait time is what brings it down to a fair rating. I called ahead and made an appointment. I arrived 5 minut More

by Plow_Guy
Customer Service
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Pam Conn
November 18, 2021

Needed my battery checked and made an appointment at Joe Cotton. I dropped the car off with no problem. They not only checked the battery, they ran a multi-hour drain and recharge to test it more thorough More

by bernardbartelli
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam and Zac
Mar 01, 2022 -

Hawk Ford of Carol Stream responded

Hi, we are happy we could make your experience a positive one! We hope to be of service to you again! Take care!

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