Hawk Ford of Carol Stream - Service Center

"Mr. Don't Bring Your Car Back Here" This review is for the SERVICE DEPARTMENT at Joe Cotton Ford - particularly referring to [Service Advisor: 57 GARY WAWAK] To make a long story sh This review is for the SERVICE DEPARTMENT at Joe Cotton Ford - particularly referring to [Service Advisor: 57 GARY WAWAK] To make a long story short, I went to have my car serviced due to a leak in my thermostat housing, which I had previously replaced 7 months prior (BRAND NEW) and informed them of coolant leaking due to it not being sealed tight. So we agreed to have my car checked out to see what the problem may be, for $40 (if I plan to refuse services). I received a call back from GARY WAWAK 2 hours later informing me that he has quoted me for a repair of approximately $450 to replace my [Thermostat Housing, O-Ring, and Thermostat] which the parts would not be in until another 3 days. KEEP READING! ISSUE#1: He gave me a quote over the phone without even taking the part off and thoroughly expecting it, because once I refused and told him the part was BRAND NEW (once again), he then stated - "OK, let me have them take it apart and see exactly what the problem could be". First off, you do not quote a person WITHOUT knowing exactly whats wrong, and not only did he lie and say it was cracked so that I would fall for his sales tactic, he switched his story up once I drove back to the dealership and surprised him to check out this cracked part he was talking about. ISSUE#2: So once I made it back to the dealership, he had the mechanic pull the part off and bring it to me to NOW state that one of the screws are stuck in the upper and lower part of the housing and that their machines are not strong enough to torch it out. REALLY?.. This was NOW his reason for wanting me to purchase a new THERMOSTAT HOUSING; but no longer worrying about the thermostat and O-Ring. THIS IS WHERE CUSTOMER SERVICE goes from QUESTIONABLE to PURE IGNORANT... So, I informed GARY WAWAK that I would not want to proceed with services and to put my old parts back on my vehicle; due to the lack of TRUST already given. I then left out to go sit in my other car, and after 15 minutes decided to give him a call to get clarification on what I would need to pay. ISSUE#3: Remember, before I left the dealership he agreed to have my car checked out for $40 (if I refused to accept the services). So once I gave him a call back, he tried stating to me that he would have to charge me more because the took the part off to see what the issue was.. NOW IM NOT A MECHANIC, BUT IM NOT DUMB and KNOW THAT YOU COULD NOT ASSUME A REPAIR is approximately $450 without checking the parts and taking them off. He stated that I would have to pay for them taking the part off, and I told him that is what you told me you would do for $40 which YOU WROTE on your sales sheet, and I signed agreeing to that amount. Once I informed him I would not be paying whatever cost he is trying to add, he then caught an attitude with me saying MANY HORRIBLE CUSTOMER SERVICE statements, but the main one that stood out was - "DON'T BRING YOUR CAR BACK HERE" and then HUNG UP ON ME!... So I waited until my car was done and went back in to pay the $40 I agreed to pay, and my first word to him was "I DON"T APPRECIATE YOU HANGING UP ON ME". He was still being rude and threw my keys on his desk after sliding the service invoice to the edge. A couple other employees were in the office at the time and saw his actions, including Service Manager DAVE MALLOY. After I paid for the service, I spoke with DAVE in regards to the service issues and he apologized for him and stated he would issue him a write up; which I don't know how TRUE that is... But also offered to give me a discount on parts the next time I come to get my car serviced there. Why would I want to come back to a shop like that... They are lucky I gave them my $40.. I would not recommend ANYONE to receive service from this dealership and if I could talk with the OWNER I would highly recommend this GARY WAWAK to be FIRED. But from the looks of other reviews, many others have had the same ISSUE with this same dealership TEAM! More

When I took my car. Frank told me $1400.00 To be fixed. When I took my car. Frank told me $1400.00 To be fixed. Two week later He told me a Little more.Then I ask how much $200.00 or $500.00. The It went When I took my car. Frank told me $1400.00 To be fixed. Two week later He told me a Little more.Then I ask how much $200.00 or $500.00. The It went to $1000.00 over. The Broken Exhaust Stud and Sensor. They broke the stud. And told me now has to be replace. BUT : I told them To call me if price goes up .... Got one phone call And I have been calling them there after. So I got rip OFF $1000.00 I thank. And Now I got more work to do Where Do I go For this work ? I know if Joe Cotton Was there This Would never Happen..... But Will I take my car back ? NO !!!!! More

Made an appointment for a recall, and car was ready and washed on time. I decided to give them a shot on some service's I needed on the same vehicle and low and behold they were lower priced than Goodyear washed on time. I decided to give them a shot on some service's I needed on the same vehicle and low and behold they were lower priced than Goodyear where I was taking my car plus I got all new Ford parts. I feel that Joe Cotton Ford is my new home for all my service needs. Friendless is what keeps me coming back. More

Can't put a bumper on straight, can't paint a straight pinstripe, can't get the steering wheel to center after a wheel alignment, scratched paint on fender after service, service appointments can require pinstripe, can't get the steering wheel to center after a wheel alignment, scratched paint on fender after service, service appointments can require extra day in the garage because nobody prepared what they said they would,and more.. More

The dealership has been in our neighborhood since I was a kid. My dad bought all our (pre-owned) trucks from them. I shared our Ranger w/ my brothers so it was overused, and the brakes smelled like burnt rub kid. My dad bought all our (pre-owned) trucks from them. I shared our Ranger w/ my brothers so it was overused, and the brakes smelled like burnt rubber and the engine cut out. They restored the truck at a reasonable price and with great service. More

The reviews on this page are old and it seems as fords problems increased Joe Cottons service has gotten better.Perhaps the troubles of ford is what was needed to fix the attitude problems many dealership problems increased Joe Cottons service has gotten better.Perhaps the troubles of ford is what was needed to fix the attitude problems many dealerships seem to have. Joe cotton ford has changed for the better. More

I have had a few negative experiences at this dealerships service department, but this was a big one, to the tune of about $3000.00.<br>I have a 2000 Windstar with 35,000 mi (round town miles). <br>I called service department, but this was a big one, to the tune of about $3000.00.<br>I have a 2000 Windstar with 35,000 mi (round town miles). <br>I called the service department because my transmission had died.<br>I had to have the car towed to the closest shop, which was not a Ford dealer. When they looked at it, they said the transmission was 'chewed' beyond normal wear and tear. <br>I called to see if Cotton Ford would look at it to determine if it was a defect in parts, they told me 'we don't do that'. <br>I called 1800241Ford and they told me I had to take it up with a dealership's service department. <br>Back to the dealership and they still said they couldn't do anything to help me. Get this, the service manager actually said 'Well, you didn't purchase the vehicle at our dealership and we haven't serviced it since Dec 2003'. (there is a reason we didn't have them service it after Dec 2003!) What the heck kind of customer service is that?!?!?!?<br>After a little research, I have found ALOT of people are having the same trans problem with their Windstars. Hmmmm. . . no wonder no one wanted to help me.<br>I am getting ready to buy a second car and it WAS going to be a Ford. . . NOT anymore. Once they get the big $$ for a vehicle purchase, I guess they lose value for their customers!<br> More