Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Hawk Subaru of Joliet
Plainfield, IL
1,315 Reviews
Here at Hawk Subaru, everything we do revolves around you. Our various teams are trained to address your needs from the moment you walk through the door, whether you're in the market for your next vehicle or tuning up your current one.
Starting with our selection of new 2018 Subaru models, our Joliet showroom is the place to be if you're in the market for a Subaru Forester, Impreza, Legacy, Outback or Crosstrek.
Looking to save some money in the search for your next car? Hawk Subaru also carries a wide range of used cars from Subaru, as well as today's other top automakers.
Once you've chosen your next car, Hawk Subaru helps you take those all-important next steps towards driving home the Subaru of your dreams. Our team of financing experts are trained to sort through various auto loan and lease details in order to help you find the right one for your needs.
Even after you've driven your new Subaru Forester, Impreza, Legacy, Outback or Crosstrek out of our showroom, Hawk Subaru continues to support you in order to ensure you have a great ownership experience. Our Subaru service department offers everything from routine maintenance to repairs, when they're needed. And for those of you who prefer to tinker under the hood yourselves, we keep a healthy stock of auto parts for your endeavors as well.
As you can see, Hawk Subaru is equipped to handle all of your automotive needs, though we also keep in mind that everybody brings something different to the table. That's why we encourage you contact us today to see what we can do for you today by visiting us at 2200 W. Jefferson Street in Joliet, Illinois.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,315 reviews
November 30, 2020
I enjoyed my time purchasing my new vehicle. The salesman understood the urgency and got everything done the same day. Everything we pointed out got fixed the same day. Very impressed. understood the urgency and got everything done the same day. Everything we pointed out got fixed the same day. Very impressed. More
by LEIGHMCRAWLEY
Verified CustomerEmployees Worked With
Shaun Shore, Tom Saieg
Helpful November 28, 2020
I was in the Chicago area for a serious family situation the day after Thanskgiving of this year. I went in to get my Starlink emergency services icon looked at. Normally when it's all "functional" it's lit the day after Thanskgiving of this year. I went in to get my Starlink emergency services icon looked at. Normally when it's all "functional" it's lit up to green, instead it's been lit as red. The problem was solved thanks to a wonderful customer service advocate from Starlink and the Hawk Subaru Service Manager, Kelvin Nunez. Kelvin gave an explanation and a reasoning to the problem along with assurance that it's super minor and an easy fix. These two folks are the only ones deserving of any sort of thanks and appreciation from me. I walked in for the third time after being on the phone with Starlink for almost an hour at this dealership and thought that the next person I would speak to would be of total assistance to me. I've had great experiences with Subaru thus far, especially before purchasing my first Subaru however this was an utter fail and a sucky xxx person decided to play with my time and not do much of helping me. I encountered a salsesman by the name of Elizabeth Nosaka or Liz at the front of the dealer. Not only was I gaslit by this so-called customer advocate, but I was questioned about where I purchased my car and why I was in Illinois. All of this pertinent information has nothing to do with you figuring out my issue and fixing it so that I can go on about my day. Never have I ever been to any dealership of any kind and been this racially profiled before. I truly believe that Subaru is a fine corporation but the behavior and service I received overall was xxxx poor at best and I do not appreciate this at all from this particular dealership. Liz did not listen to understand me or what the representative from Starlink. She just wanted to respond and get me out without actually helping me. I get it, it's the day after a holiday. You're probably pissed that you're working. Boo hoo. Most of this country is working class, same xxxx different year. You're job is to provide service to people who have a car. If you do not want to provide that service to a customer, find someone else who will do the xxxx job. I will never recommend or come to this dealer for anything else. Again, the Starlink representative who I spoke to which was on a recorded line if anyone at this dealer would like to check on the records. Also, another big thanks to the service manager Kelvin! Thank you so so much for being a decent person and solving my issue. The world would be so much better if people treated EVERYONE equally. More
by Love the Car, hate the service at Hawk Subaru
Employees Worked With
November 26, 2020
We brought in our 2015 Outback for a factory recall. The service was performed on time and the vehicle cleaned when we picked it up. The young man in the service department (not sure of name) was very cour service was performed on time and the vehicle cleaned when we picked it up. The young man in the service department (not sure of name) was very courteous and helpful. More
by LHAUSSER
Employees Worked With
Unknown
November 25, 2020
My experience was excellent Elizabath and Chris treated me how a customer should be treated with respect and curtesy, thank you I’m very happy so far. . me how a customer should be treated with respect and curtesy, thank you I’m very happy so far. . More
by VEGADELIA
November 19, 2020
This was a very pleasant and easy process during these difficult times. I love my new Legacy! Thanks to everyone - all were very friendly & helpful. difficult times. I love my new Legacy! Thanks to everyone - all were very friendly & helpful. More
by SweetT
November 19, 2020
Elizabeth was very helpful. On our first visit we test drove three different vehicles. On our second visit she walked us through all of the car’s features. The business manager processed our paperwork qui drove three different vehicles. On our second visit she walked us through all of the car’s features. The business manager processed our paperwork quickly and efficiently. It was a great car buying experience. More
by KLEHOCKY
Employees Worked With
Other Employees :
Shaun Shore, Brittany Dole
November 19, 2020
Their service department is horrible. I have brought my vehicle in four times over the past year for various service needs. Three of the visits left me very dissatisfied. They say one thing, but do not d vehicle in four times over the past year for various service needs. Three of the visits left me very dissatisfied. They say one thing, but do not do what they say. Lies, lies, lies. Their sales dept. is good, but their service department ruins anything good about this dealership. Beware of their Service Dept.! More
by Miguel
November 19, 2020
The service department was more than courteous during my service visit. I haven’t been disappointed with Hawk Subaru yet. I’ve had my forester sport for over a year and I’ve had nothing but the best service service visit. I haven’t been disappointed with Hawk Subaru yet. I’ve had my forester sport for over a year and I’ve had nothing but the best service. Thank you Hawk!! Jim Montgomery Il. More
by JETHERIDGE0
Employees Worked With
November 18, 2020
The sales process was quick and easy. Ryan explained all the features and advised which trim level would best suit the features we wanted. When we worked on a price, there were none of those "Let me ask my the features and advised which trim level would best suit the features we wanted. When we worked on a price, there were none of those "Let me ask my manager" games. More
by F117GR
Employees Worked With
Ryan Casey, Shaun Shore
November 16, 2020
Jeff is the absolute best. He explains everything thoroughly and honestly. He's always willing to go beyond what is expected and I leave knowing that my vehicle was well taken care of. thoroughly and honestly. He's always willing to go beyond what is expected and I leave knowing that my vehicle was well taken care of. More
by ERINMCOX94
Employees Worked With
Jeff
