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Hawk Subaru of Joliet
Plainfield, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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I purchased my 2021 Subaru Ascent about three weeks ago. It took me a long time of surfing the web to narrow down my choice to the Subaru. Now I am getting used to all the new safety features and the vehic It took me a long time of surfing the web to narrow down my choice to the Subaru. Now I am getting used to all the new safety features and the vehicle handles very smoothly. The purchase went very smoothly. I left some personal items inside my trade in and they were very responsive in returning the items to me. More
I was pleased with working with my sales rep Michael. He was very knowledgeable and took the time out to explain the vehicles features. Rest of the purchasing experience went very smooth and was very profes was very knowledgeable and took the time out to explain the vehicles features. Rest of the purchasing experience went very smooth and was very professional and competent. More
Service was fine. I went in for a recall on my 2018 Forester, only took an hour. Friendly service from Jeff. I had called about two week prior to coming in to inquire how long the service would take. Forester, only took an hour. Friendly service from Jeff. I had called about two week prior to coming in to inquire how long the service would take. The person I talked to could not get in touch with the mechanics that would do the work and took my number and told me they would call me with an answer.....that never happened so I just made an appointment. More
It was a good experience. I was disappointed to see another service tech dismiss another customer 3x without giving her any information. He just kept repeating himself. It came across as condescending another service tech dismiss another customer 3x without giving her any information. He just kept repeating himself. It came across as condescending. Fortunately a different service tech answered her questions and had honest answers for her. More
What a great service department. Jeff was great guy to speak with about my car maintenance. I'll be taking my car back to Jeff for all my future repair needs. speak with about my car maintenance. I'll be taking my car back to Jeff for all my future repair needs. More
After the service, the car was washed. It would have been great if it had been toweled off. Left streaks. Also, we received a post card stating that if we brought in a picture of our pet we would get a 10% great if it had been toweled off. Left streaks. Also, we received a post card stating that if we brought in a picture of our pet we would get a 10% discount and a bag full of pet supplies. The man who wrote the order said that that promotion had expired. It states that it was good until Nov. 15. After the service, another person said that he would honor the promotion so we did get the discount. However, no pet supplies. ???? More
I went in for an oil change and to replace my battery on my remote. When oil change was done your service person asked me if I wanted it washed ( you have have always done this, I’ve never been asked. It w my remote. When oil change was done your service person asked me if I wanted it washed ( you have have always done this, I’ve never been asked. It was washed but left wet dripping, which you guys have never done that before. Than I had to go to another window to get the battery taking longer.plus I can’t believe I paid 75 dollars and change for an oil change only. He also told me I need it a new filter, why didn’t he ask me before so that that could have done it at that time?! More
Vince was my salesman. He was very polite and nice. He gave me no pressure on buying a car. I told him what i wanted ans he delivered. gave me no pressure on buying a car. I told him what i wanted ans he delivered. More
Pleasure to deal with Kayla she really knew her business very polite and a hard worker she really made sure we had the right car for what we were looking for very polite and a hard worker she really made sure we had the right car for what we were looking for More
Best new vehicle experience ever. Rocco and his team were awesome from the minute I walked in the door. Vince and Shaun treated me like I've known them forever, I will definetely be back, and would highly re awesome from the minute I walked in the door. Vince and Shaun treated me like I've known them forever, I will definetely be back, and would highly recommended Hawk Subaru to everyone. More