Hawk Subaru of Joliet

Came in for a scheduled Oil Change. Also was asked if I wanted the Tires Rotated, "I said, Sure!" Did not realize that I would be additionally charged for the Tire Rotation. I had purchased the Tires fro wanted the Tires Rotated, "I said, Sure!" Did not realize that I would be additionally charged for the Tire Rotation. I had purchased the Tires from Discount Tire and they offer free rotation. I recently had my F-150 Truck serviced at my local Ford Dealer that provide a "Works Package" with an Oil Change that includes a tire rotation at no extra charge. I would have appreciated the Service Advisor informing me of the additional cost of $19.95 for the tire rotation up front, rather than mentioning, "Would you like your tires rotated?" So all in all, my oil change and tire rotation amounted to $89 to which I was able to apply a $5 off coupon, which lowered my cost to $86.29! Not exactly sure how that works, but I was not expecting this cost for the day! Seemed a bit steep IMO for an oil change with tire rotation, but YMMV. I will not be making a similar mistake in the future if servicing again at Subaru. More

Great service, everyone was very helpful! Brought my car in because radio was not working, they figured out the problem right away and got the right part for in within a couple days! in because radio was not working, they figured out the problem right away and got the right part for in within a couple days! More

Great service and fast.Went above and beyond to complete service in a timely manner. Set up future warranty work as well. Highly recommend the service department. service in a timely manner. Set up future warranty work as well. Highly recommend the service department. More

Justin Kielma is always extremely helpful and would highly recommend him to help with any of your service needs! Very easy to work with A+ highly recommend him to help with any of your service needs! Very easy to work with A+ More

Very detailed in what exactly they were doing to my car that was in service and went above and beyond by giving me a free rental since the part took so long to come in. Will definitely do business again wi that was in service and went above and beyond by giving me a free rental since the part took so long to come in. Will definitely do business again with them! More

I was very pleased with the whole car buying experience. I felt like I wasn't taking advantage of like you usually do when you buy something. Brittany Dole was awesome, she helped answer questions that cam I felt like I wasn't taking advantage of like you usually do when you buy something. Brittany Dole was awesome, she helped answer questions that came up a few weeks after I had the car, The girl really knows her stuff. I would recommend this dealership to others. More

Jeff in service department does an outstanding job of always taking care of me and my 2010 Subaru Forrester. He is both knowledgeable and friendly. I appreciate the car wash. always taking care of me and my 2010 Subaru Forrester. He is both knowledgeable and friendly. I appreciate the car wash. More

I’d never done business with Hawk Subaru. My first contact was with Jessie who knew the Subaru I was looking at inside and out. She.did a great job. Then and week after the sale I was asked to return contact was with Jessie who knew the Subaru I was looking at inside and out. She.did a great job. Then and week after the sale I was asked to return to the Hawk dealership should I need further explanation on details of the Subaru I purchased. My return visit was with Brittany. She answered all my questions on operational procedures of the cars controls. No pushy talk, no prepared speeches, all her answers were in-depth and to the point with examples. Great group of people to work with including their sales manager and financial manager. There were no long, drawn out haggling of prices during the purchase. The positive sales experience prompted me to purchase additional add-ons for my new 2021 Subaru OutBack! More