Hawkes Motors

First off I want to say that Jeremy our salesman was fantastic. The owner on the othjer hand is horrible.I will never buy another car from Hawkes Motors again. The salesman Jeremy is great, but the comp fantastic. The owner on the othjer hand is horrible.I will never buy another car from Hawkes Motors again. The salesman Jeremy is great, but the company as a whole truly is horrible. We purchased a 2008 GMC Acadia from them and we were told that the vehicle had a 220 point inspection done on it, any thing that need to be replaced was. This was not the case. We had the vehicle a week and the Air Conditioner went out. The took care of this, but while it was in the shop they told me that they did not replace the front brake, they were below 30%. My wife and kids are in this. No very safe. Then we get it back and find out that there is an oil leak. They didn't tell us about it. It was under warranty, so the Chevy dealership next door fixed it. They also changed out the water pump because it was leaking. I picked up the vehicle and drove 5 blocked away and the hose on the water pump came off. I had to have it towed back to the dealership. In a 2-1/2 week span of time, we had the vehicle in our possession for 4 days. While it was in the shop they gave us loaner cars that were not up to par. I just spent $25,000 with them and they give me vehicles that are on the lot for $ 10,000 or less. A ton of miles on them. Cloth interior. Not a good experience. After the last problem that the vehicle was towed back to the dealership, I did not feel safe putting my family in the vehicle. I did not want it anymore. They made it right by backing out the loan with the bank, we had to pay a $200 fee to do so. They originally wanted me to trade the other Acadia in and loss $2500.00 on it, I was not having it. We purchased another 2008 Acadia that they had on the lot. I had it checked out on my own. The steering was making a funny sound, something that I will have to have fixed. It has been great since. The current issue that I am having now is that they have not paid off my trade in yet. I traded in my 2007 Audi A6. They have already sold the other GMC Acadia and my Audi and have not paid off the loan with my Credit Union. They keep telling me that it will be paid off every week. My loan payment is due in a couple of days on the Audi and then the loan payment on the new Acadia is due in another week and a half. I finally went into the dealership today and the owner treated me like I was some idiot. The contract stated that they would pay my loan off in 10 days. It has been 30 days since the new Acadia loan and 45 days since the first Acadia. They have had the Audi in their possession for 45 days. They are just floating the money. The dealership is telling me that they are sending the check to my credit union today. I will believe it when I see it. I am having to pay the extra interest on the loan while they hold the money. They are suppose to send a payoff of $18500 to my credit union, they actually are only sending the actual payoff amount of $18,060.00. The contract states that they will send $ 18,500 to my bank. Things are really fishy hear. The owner wrote me a check for the difference today. He still needs to write me a check for the extra interest, since he did not pay the loan off when he was suppose to. Overall, the ownership at Hawkes Motors is a joke. Do not ever by a car from here. If Jeremy goes to work for another dealership, then I would by a car from him. I am going to contact my attorney in regards to this so that no one else goes through this like I had to. I am also going to the DMV to open an investigation against their Dealer Bond. More

Truly everything you could want in a used car buying experience. I've bought over 30 used vehicles in my life and I'm telling you these guys are great to do business with. Friendly, straight talki experience. I've bought over 30 used vehicles in my life and I'm telling you these guys are great to do business with. Friendly, straight talking staff. Great selection of nice vehicles at fair prices. Not the "excellent/good/fair" kinda fair, but the "fairness" kinda fair. Fast, smooth, hassle-free paperwork process. Truth in advertising...my clean used truck is every bit as good as their ad said it was. Convenience. I live 500 miles from Hawkes Motors and I found the truck I wanted searching the internet...makes finding the vehicle you want a lot easier. I flew into Boise, they picked me up at the airport in the truck and gave me all the space and time I needed to check it out. No pressure. I highly recommend Hawkes Motors. More

If you have been around the block as I have a few times, you know that looking/buying for another vehicle can be a very, very trying experience..(Come on we all know the old cliche that I would rather be ge you know that looking/buying for another vehicle can be a very, very trying experience..(Come on we all know the old cliche that I would rather be getting a root canal than going through a vehicle buying experience!!) I was looking for about a month or so,(no hurry for sure), looking to replace my present car. I was probably to at least 6 dealers before I had the good fortune of seeing a vehicle that looked very promising on the Hawkes website...I called and Jeremy helped with my questions over the phone. I came in, (expecting the usual pushy sales mode) but to my pleasant surprise, Jeremy treated me with respect and was truly interested in what I was hoping to do...He listened to me and put me first without trying to push me into a sale... Bottom line...I was treated fairly, got a great vehicle at a fair price, and a very fair trade in value for my present vehicle. Any small issues with the vehicle I bought was disclosed up front, and fixed before delivery! The entire staff treats their customers with respect and with full disclosure. I highly recommend Hawkes for consideration of your next vehicle purchase. More

I visited several car dealerships before I walked on to the lot at Hawkes Motors. Jeremy met me and asked what I was looking for and I told him. He showed me a couple of cars that I expressed interest in the lot at Hawkes Motors. Jeremy met me and asked what I was looking for and I told him. He showed me a couple of cars that I expressed interest in, but nothing really struck me. In retrospect, it was at this point that I was really glad that I went to Hawkes Motors. Instead of pressuring me toward one car or another, he simply took my contact information when I asked him to keep me in the loop if something that more exactly matched what I was looking for came on the lot. A week later, Jeremy called me. He said they just had a Grand Marquis come on the lot and that it had only 31,000 miles on it. Smooth ride, looked good--the whole deal. He said it was $4K and wanted to know if I wanted to come down and look at it. I told him I'd be there. A couple of hours later my wife and I showed up on the lot. The sticker said $4,975, but Jeremy said he already cleared the $4K price with the owner. (He told the owner that he had already told me that price and that's why I was coming down. True. But it was still nice of the owner to agree.) The car was in tip-top shape and we bought it. I had asked several other car sales man to keep me in the loop, but Jeremy is the only one that called. I am so appreciative of his follow-up. I would definitely recommend Hawkes Motors and Jeremy in particular. Damian Sheber (More than) Satisfied Customer More

I loved Hawkes. I thought Jeremy was great and easy to work with. We felt like we got a fair deal and he worked hard to get us a great interest rate so that our monthly payment is low. I'm loving my new C work with. We felt like we got a fair deal and he worked hard to get us a great interest rate so that our monthly payment is low. I'm loving my new Caravan! It's in fabulous shape, runs great and is super clean! More

This was the first time I bought a car all by myself. I couldn't have been treated better. I chose Hawkes after a recommendation from a friend and I couldn't have asked for a more wonderful experience. Jer couldn't have been treated better. I chose Hawkes after a recommendation from a friend and I couldn't have asked for a more wonderful experience. Jeremy spent months searching for the right vehicle but when my budget and my dream didn't match he got me my second choice, no problem. Ryan helped me with financing and didn't make me feel bad at all about being a first time buyer with no credit history. Every time I have been to Hawkes Motors I've been asked if I want something to drink, been offered a seat if I had to wait, which is highly possible because this dealership is so popular that the office is often busy and they want to give each customer the same high quality service. When I had an issue with my new-to-me car, they were quick to fix my problem. If you want a good quality, dependable car, choose Hawkes Motors for your next vehicle. I know I'll go back for my next one. More

Never have I been treated so poorly! They apparently are not in the CUSTOMER SERVICE business! The salesman was very rude and offensive! I was ready to buy a car at that moment, but due to the salesman's not in the CUSTOMER SERVICE business! The salesman was very rude and offensive! I was ready to buy a car at that moment, but due to the salesman's rudeness, I walked out!! I will never recommend this dealership, in fact, I will tell everyone not to go to Hawke's Motors in Boise, ID More

Found a 2008 Chevy Tahoe LTZ listed on their site that had everything we wanted at a great price. Spoke on the phone with Rob and he was very open and honest about the condition of the Tahoe (which is ne had everything we wanted at a great price. Spoke on the phone with Rob and he was very open and honest about the condition of the Tahoe (which is near factory perfect!!!) and even emailed a copy of the carfax. As I live outside of Seattle it was very important to me to get as much information as possible before flying out to Boise to take a look at the SUV. Rob worked hard to get us a great rate, and held the Tahoe until I arrived for an inspection. Rob picked my wife and I up from the hotel near the airport the next morning in what would soon become our new Tahoe. He made it very clear that if we didn't like the vehicle he would have no problem refunding our deposit and give us a ride back to the airport. Rob gave us all the time in the world to inspect the vehicle (which we did from top to bottom, front and back, inside and out) and never once put us under any pressure. At one point he even offered to have the Tahoe put up on a lift so that I could better inspect the underside for leaks/damage. Once we accepted the vehicle we signed the papers and where on our way in only a few minutes. No xx, no games, no pressure....just the most straight forward transactions my wife and I have ever experienced buying a car. Had a wonderful drive back to Seattle! More

Purchased a 2003 Ford Sport Trac, everyone was very friendly and fair on the entire transaction, it was a breath of fresh air to do business with someone who represented their products in a fair manner friendly and fair on the entire transaction, it was a breath of fresh air to do business with someone who represented their products in a fair manner with none of the B.S you have to put up with at the other lots. More

I found the car I wanted on Hawkes Motors website, before I found the car I wanted on Hawkes Motors website, before going in to look at the car I called in they approved my credit over the phone... Walked I found the car I wanted on Hawkes Motors website, before going in to look at the car I called in they approved my credit over the phone... Walked in and they handed me the keys to the car to go on a test drive... Awesome!! It was a two seater and they allowed the person I was with to go on the test drive with me without a salesman... VERY FAST AND FRIENDLY I was in and out in under two hours with my new used car... I dealt mostly with Ryan and was told he would do somethings after the sale and was just a handshake... I had NOTHING in writing... I got a bit nervous from not getting anything in writing... My fault... and they really didn't have to follow thru with what they told me surely my word against them... THEY DID FOLLOW UP >>> a day later than told >>> but>>> THEY KEPT THEIR WORD! I Love my Purchase got a good price and a fair deal on my trade in ... I would recommend them and would buy from Hawkes Motors again.. THANKS GUYS!!! More