
Gerald Kia of Matteson
Matteson, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 AM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Treated very well by staff…and despite the heat they had to endure in the service center that day. Was updated on how long my vehicle would be completed. A bit pricey for services but as long as I feel I ca to endure in the service center that day. Was updated on how long my vehicle would be completed. A bit pricey for services but as long as I feel I can trust Gerald Kia staff, I intend to continue coming back. More
Shamir is very personable and a good guy to work with. He takes care of his customers. He takes care of his customers. More
The place was very nice and helpful. They have me in and out and no time at all. Shelley is very nice. Person she takes care of people. They have me in and out and no time at all. Shelley is very nice. Person she takes care of people. More
Good service, great team services, complete recalls in a timely manner. Service department work well with and great customer service timely manner. Service department work well with and great customer service More
Very very very very very very very very very very very very very very very very very very good very very very very very very very good More
I was taken back by the fact this dealer does not accept other kia dealer coupons. I have gone to Orland Park Kia and they have accepted this dealer coupons. The killing fact is when i said to the service w other kia dealer coupons. I have gone to Orland Park Kia and they have accepted this dealer coupons. The killing fact is when i said to the service writer this fact she basucally said well do you want to cancel your appointment and go to Orland. This let's me know my service was not valued after purchasing 2 cars from this dealer. Very disappointed by the attitude and reflection of this dealership More
I recently purchased a vehicle from Gerald Kia of Matteson and I can't say enough good things about my experience with Aaron Carter. From the moment I walked in, he was friendly, knowledgeable, and t Matteson and I can't say enough good things about my experience with Aaron Carter. From the moment I walked in, he was friendly, knowledgeable, and truly focused on helping me find the right car—not just making a sale. Aaron took the time to understand what I was looking for, answered all my questions honestly, and never pressured me into anything. The whole process was smooth, transparent, and actually enjoyable (which is rare when buying a car!). More
Their service staff is very welcoming and they honor the time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have time that you scheduled your car for service. Unless there is a major issue, you are in and out in less than 90 mins. Unlike other dealers that have you waiting for an oil change or brake service for three hours plus. More
Service Advisors are nice. But I don't know what goes on with the techs. On average, it's taken them 4-6 hours to do an oil change and every other visit a tire rotation. It's r But I don't know what goes on with the techs. On average, it's taken them 4-6 hours to do an oil change and every other visit a tire rotation. It's ridiculously long, especially when there's only 4-5 customers in the waiting room. But the Service Advisors do a very good job with updates, when they have them. More