Hayes Chrysler Dodge Jeep RAM of Baldwin

This is the BEST Jeep service department in the world! !! Chris and all the guys are top notch. Good repairs in a timely manner, at a decent price. That's all you need. !! Chris and all the guys are top notch. Good repairs in a timely manner, at a decent price. That's all you need. More

They are always friendly. Things are always done to the highest standards. Let's me know what's going on and done on time. Things are always done to the highest standards. Let's me know what's going on and done on time. More

Had a good experience to have my Chrysler Town And Country Van repaired last week. Chris the service manager was very nice and I was glad that he caught an error on my bill. Pleasant surprise. Will be Country Van repaired last week. Chris the service manager was very nice and I was glad that he caught an error on my bill. Pleasant surprise. Will be taking in again this week for another repair and hopefully everything goes well. More

Great experience! Work was done correctly and in a timely manner. Would recommend to anyone. Work was done correctly and in a timely manner. Would recommend to anyone. More

Great experience getting my vehicle repaired. So far it’s running great. Great team in service. So far it’s running great. Great team in service. More

Very pleased with my purchase! Love my Chrysler Pacifica! Thank you Kenny for finding it and thank you Joel for your help with the sale!You Guys made the purchase easy! Love my Chrysler Pacifica! Thank you Kenny for finding it and thank you Joel for your help with the sale!You Guys made the purchase easy! More

****WARNING!!!**** On September 3, 2021, I purchased a ****WARNING!!!**** On September 3, 2021, I purchased a Dodge Charger from Hayes Chrysler Dodge Jeep RAM of Baldwin, Georgia. I traded in my gently u ****WARNING!!!**** On September 3, 2021, I purchased a Dodge Charger from Hayes Chrysler Dodge Jeep RAM of Baldwin, Georgia. I traded in my gently used one year old Hyundai Elantra, and received a little less than what I owed. I did not argue or fight the amount, because I wanted the Charger so badly. I worked with the salesmen who gave me an estimate of monthly payment of my new car. Here again, I also did not argue or try to negotiate any pricing because I wanted the Charger so badly. Everyone in the dealership was very nice and professional. My personal salesman followed up the next day and kept in contact for several days after to make sure I was happy with my purchase. SIX days after driving off the lot, a quarter-sized white spec appeared on my rear passenger wheel. Upon a closer look, the actual paint had come off! I had not been through any type of car wash or hit anything. I immediately contacted Hayes where I was told they would send pictures to Corporate and then they would decide what to do next. Within a few days, this is exactly what I was told they did. I watched as they took pictures of the wheel missing paint. I had researched Dodge forums on the internet and found that many people had this same occurrence on their wheels, sometimes it was fixed and sometimes it wasn’t. I printed out all of the receipts I had with reference to other cars doing the same. I gave Hayes the paperwork when I arrived, to which they said they did not need it. Weeks and weeks passed with absolutely no feedback. I would contact my sales rep and get a “They are still looking into it” response. I finally called the Repair department myself, to which he said that my salesman should have told me they can not do anything about it. I WAS NOT HAPPY that I had to figure this information out on my own. I told my salesman that I would most likely have to find a paint color to match my wheels, and did not receive any help doing so. I had to find and guess at a matching color to a rim (which they do not make)! A few weeks later, my front spoiler kit broke off in during a heavy rainstorm. I contacted Hayes to which they said they were sorry it happened and did not try to help me get it fixed. I went home and took the rest off myself. I purchased a new one for a little less than $100. November 28, 2021, a little less than 3 months later, my car did not start. I noticed it had gotten slow to crank but I figured it had to do with the colder weather. After leaving my car for a few days over the holidays, having not drove, it barely cranked up. I drove to an O’Reilly Auto Part store where they checked my car and found a bad battery. I had to purchase a new battery ($171.00) for a car I have had less than 3 months! In hindsight, I suppose I should have checked over the car more thoroughly instead of relying on the car dealership to do so. I do not plan to buy another car from this particular dealership, nor would I recommend this dealership to anyone. I do not even plan to get my car serviced here, as I cannot trust the team. I have spent almost $300 in repairs already!!!!!!!!! More

Awesome service team. I am always greeted as soon as I pull up to the service department. Service is done in a timely manner. I feel that I am valued as a customer and that my car is well taken care of. pull up to the service department. Service is done in a timely manner. I feel that I am valued as a customer and that my car is well taken care of. More

This is my second purchase from Hayes of Baldwin and more specifically Ron! Both times were absolutely amazing!!!!! I hate car shopping and Ron made the experience so much better! The entire team at Hayes of specifically Ron! Both times were absolutely amazing!!!!! I hate car shopping and Ron made the experience so much better! The entire team at Hayes of Baldwin are incredible! More

Extraordinary customer service! The entire staff always has a “my pleasure attitude “ and the service that Hayes delivers is second to none! You guys are the best! has a “my pleasure attitude “ and the service that Hayes delivers is second to none! You guys are the best! More