This was the 5th vehicle purchased at this dealer, 3 used, and two new. To start, they knew my payment expectations and kept giving me options more than double the old payment. When a car was agreed upon it took two hours once again for financing to finally work out a reasonable payment. I was not told in advance there was no second key for the vehicle. After 5 hours at the dealer, it slipped my mind to ask. The car is pre certified, with 3 USB ports and charger/lighter that I realized the following day do not work. I now have to lose time at work and wait at their convenience to fix. They will not accomodate my schedule or furnish a second key. The key will now cost me around $300. This will be the last car purchased with any Hayes dealership from myself or family.