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Headquarter Hyundai Genesis
Sanford, FL
916 Reviews
When you do business with Headquarter Hyundai you can be sure you are in good hands. At Headquarter Hyundai we offer the most reputable and professional automotive services in Central Florida. Professionally owned and operated, we strive to make your visit personable and worry free.
Fast & Reliable Auto Service
Count on the experts at Headquarter Hyundai to provide the highest standards of service in the industry and help you avoid those automotive pitfalls down the road. At Headquarter Hyundai of Sanford, we specialize in providing prompt and professional service for all your automotive needs. Each member of our team is here to serve you and provide you the peace of mind only Headquarter Hyundai can deliver.
Choose Headquarter Hyundai of Sanford, for all of your automotive needs and take advantage of our unbeatable prices and excellent customer service. Contact us at 407-292-0000 for further information. Our office hours are:9am - 9pm
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:30 PM
Tuesday 7:30 AM - 6:30 PM
Wednesday 7:30 AM - 6:30 PM
Thursday 7:30 AM - 6:30 PM
Friday 7:30 AM - 6:30 PM
Saturday 7:30 AM - 3:30 PM
Sunday Closed
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Showing 916 reviews
December 15, 2015
Buyers beware of bait and swich and dishonest practices On 11/29/15 I came into the dealership based on an "E-Price" from the dealership only to find out that it included multiple rebates I did not qualify On 11/29/15 I came into the dealership based on an "E-Price" from the dealership only to find out that it included multiple rebates I did not qualify for including; being a UBER Driver, Military and Recent College Grad. My price went up $4,000 and after I shared my disappointment of those sales practices suddenly the price dropped down again. I left since I do not trust those types of sales practices. On 12/14/15 I wanted to give the dealership another chance and buy from my local dealership and reached out to the Salesman, Robertito Alvarez during 11/29/15. In an effort for transparency I request pricing for "OTD" Out the door pricing, for a Hyundai Sonata SE and requested no surprises and include tax, tag and total price. (Knowing I did not qualify for any of the other rebates above) 3:10pm I sent Robertito a message asking for complete transparency as I knew what price I could by it through TrueCar. 3:18pm Robertito's response, The O.T.D $19,448.37 I am onsite walking the lot at 10:05am and Robertito greets me in the lot he brings me a piece of paperwork and says he made a mistake and the price was off by $2,000.00 as you can imagine I am visibly upset and say how can this be you assured me that this pricing was right and even confirmed with me this morning. He said he made a mistake, that mistake would have been taken better if the pricing wasn't confirmed three times prior to that. I asked to see a manager and have him send someone with authority outside and he said if I wanted to see a manager to come inside. I called the GM Bill Wolf and he was very nice and agreed with my concerns and issues with how this played and put me in touch with the General Sales Manager, John. I shared with him my concerns and how this went down and basically he said, the price above was before tax and he would honor it as long as I paid tax increasing the price $2,000.00. He said then he had to check with the Managers above him to see if they would let him sell the car for that price. John left me a voicemail and said they would not honor that price. I am in national sales and know when I put something in writing even if a mistake my customers expect better customer service and assistance unlike what I received. I gave the dealership the chance to do the right thing and instead they treated me as if my business did not matter to them and today and this is my last time dealing with this dealership, and know that Headquarter Hyundai lives up to the typical reputation of car dealerships are known for, shady, dishonest and trying to pull a fast one. Buyers beware. More
by tjackman74
Employees Worked With
Robertito Alvarez
December 11, 2015
Headquarters Hyundai is a must stop if you car shop! I personally favor Francisco Ayala as a sales rep. He is professional, kind, and helpful. The staff of Jorge, manager John, and Finance Mark are all g I personally favor Francisco Ayala as a sales rep. He is professional, kind, and helpful. The staff of Jorge, manager John, and Finance Mark are all good people. You can buy anywhere but why not make friends along the way and enjoy the experience. Thank you Guys! More
by yvonne serrato
Verified CustomerEmployees Worked With
Jorge, John the manager, Mark in finance ... no other sales rep just Francisco. , Francisco Ayala
December 09, 2015
Great Best car place every to buy a car from hands down everybody was great there cars are at the best price & they work with u so u can can the price u wan Best car place every to buy a car from hands down everybody was great there cars are at the best price & they work with u so u can can the price u want to pay for your payments perfect!! More
by RICHARD2SHOES2001
Employees Worked With
Nick Natole
December 09, 2015
Great experience and very kind salesman. Anjum was very nice with us. He was very helpful and kind. He made the process of buying a car very easy and not stressfull. Anjum was very nice with us. He was very helpful and kind. He made the process of buying a car very easy and not stressfull. More
by FRY_ELMER
Employees Worked With
Anjum Khaja
December 08, 2015
GREAT DEALERSHIP!!!! VERY PLEASED WITH THIS DEALERSHIP This is a very good dealership. No high pressure...work very hard for you. I hope to continue purchasin VERY PLEASED WITH THIS DEALERSHIP This is a very good dealership. No high pressure...work very hard for you. I hope to continue purchasing my vehicles from them. More
by HDW1122
Employees Worked With
Mark Wilson, Robertito Alvarez
December 04, 2015
Very pleased with the sales person Joel Himmel was extremely friendly, not pushy and knowledgeable in answering all my questions. Having a severe mobility problem, he brought the car ri Joel Himmel was extremely friendly, not pushy and knowledgeable in answering all my questions. Having a severe mobility problem, he brought the car right up the ramp to the door to the showroom so i did not have to do a lot of walking. Very impressive and thoughtful. Bad experience with finance dept. But will give them the benefit of doubt because they were shorthanded. More
by CRZYDADA1874
Employees Worked With
Joel Himmel
December 02, 2015
Good experience over all Ajay and Jeff were terrific to deal with and I would recommend them. They were polite and helpful and not pushy which would have been a deal breaker Ajay and Jeff were terrific to deal with and I would recommend them. They were polite and helpful and not pushy which would have been a deal breaker for me. More
by KPA916
Employees Worked With
Ajay, Jeff Francois
December 02, 2015
Easy and excellent!! Thank you! The Sonata rides like a dream and is comfortable. Everyone was friendly and helpful in my purchasing experience. Couldn't have asked for Thank you! The Sonata rides like a dream and is comfortable. Everyone was friendly and helpful in my purchasing experience. Couldn't have asked for a better experience! More
by Tina
Employees Worked With
John and Mark, Alex Posada
November 30, 2015
Don't buy unless they have the vehicle you want on the lot I was offered WAY below the value of my trade in and when asked why so low, I was told by the sales manager that since they had to get the vehicle I w I was offered WAY below the value of my trade in and when asked why so low, I was told by the sales manager that since they had to get the vehicle I wanted from another lot, in order to match the price he would have to give me below wholesale value on my trade in. On their website they have a trade in estimator that give you a coupon guaranteeing black book high retail for the trade. I was offered over $1000 below the black book low. DO NOT trade in you vehicle if they do not have the car you want on their lot. Do your research first because they will LOW ball you on your trade. What made it even worse is that I had just bought another vehicle from them just 3 weeks before, but fortunately i didn't have a trade on that purchase. The sales people are nice to deal with, but this sales manager needs to go! More
by JWOOD868
Employees Worked With
Nick Natole
November 29, 2015
Our 2016 Santa Fe Lease Anjum was very genuine and not too pushy during our lease trade in process. He made us feel comfortable. This is our second lease through Headquarter Anjum was very genuine and not too pushy during our lease trade in process. He made us feel comfortable. This is our second lease through Headquarter Hyuandai and we love the quality and design if our Santa Fe. Also, the service department is great! More
by MARY.E.LALONDE
Employees Worked With
Anjum Khaja
